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Contact Centre Advisor

2 months ago

Newport Isle of Wight, United Kingdom CV-Library Full time

Call Centre / Contact Centre Advisor
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: Dayshift 7am - 7pm / Nightshift 7pm - 7am on 4 on/4off rota ( nightshift every third rotation)
Days: 4 on 4 off on a rota basis ( Monday - Sunday)
Duration: Temp to Perm for the right candidate
Duties:
Responding to customer calls within set timescales, complaint handling, providing and processing information.
Maintaining in house, complex computerised systems (training given)
Adherence to standards.
Compiling accurate messages and producing reports.
Liaison with internal departments and external agencies, contractors and the public.
Experience:
Strong customer services experience (including complaint handling) within an office based environment is required.
Experience of inbound call centre is preferred
Must have a good level of administrative and organisational skills.
Must have a good telephone manner and communication skills.
Must have a good level of computer literacy and attention to detail.
Must be flexible with working hours.
Salary:£11.44 per hour worked day shift/ £15.21 per hour worked nightshift, rates increase after 12 weeks
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