Single Point of Contact Partner

5 months ago

Isle of Wight, United Kingdom The YOU Trust Full time

**Single Point of Contact (SPOC) PARTNER**

**Location: Newport, IOW**

**Salary: £23,419 pro rata **(**£11,700 for 20 hours)**

**Contract Type: Permanent and Part-Time (20 Hours)**

**YOU **is a registered charity that has been providing care, support and advice for over 30 years to vulnerable people, working across Hampshire, Dorset, West Sussex and the Isle of Wight to give them the tools and resources they need to live independent, secure and valued lives.

**Essential Requirements**:

- Be the first point of contact for people who wish to engage with the service, you will speak with victims, survivors, their families and other professionals and workers
- Be confident and comfortable when talking to people in crisis and when carrying out initial assessments via the phone
- Understand the impact of violence and abuse on a person and offer a supportive and empathic response
- Be a skilled and able administrator and offer a full clerical and administrative service to the whole team
- Support the manager to gather data to ensure compliance with Key Performance Indicators

**The Role**:

- The Paragon Single Point of Contact (SPOC) Partner supports the wider team with the delivery of the commissioned service and may have to carry out allocated tasks such as attending court, co-facilitating groups and supporting

clients to refuge accommodation as directed.
- You will answer enquiries, take down referral information accurately and collate information from referrals and direct assessments.
- You will be able to manage an on-line case management system, inputting accurate information which will inform contractual and stakeholders reporting requirements.
- The post holder will work with others in the SPOC team and the wider integrated team to ensure 24/7 cover of the SPOC.

**About You**:
This role will require a person with skills and experience to be able to support the development and delivery of the IOW commissioned service.
You will be able to work independently to meet the required Key Performance Indicators and be a skilled communicator with a desire to take your practice to the next level.
You will be passionate and confident, and be able to use your skills, knowledge and experience to develop a service that meets national accreditation levels.
You will have an understanding and commitment to a wide range of values that underpin this work including being non-judgemental, person centred, trauma informed and gender responsive and be able to demonstrate these values.
You will hold values that inspire a client led approach and be self-motivating, reflective and have a positive response to challenging situations.

YOU has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.

**Our Benefits**

If you choose to begin a career with our organisation, you are guaranteed:

- Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.
- Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.
- Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.
- Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
- Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes.
- Real opportunities to develop in your profession.
- Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.
- Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day
- Access to discounts across lots of your favourite stores and online shopping sites, as well as discounted bus travel on the First bus network.
- A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
- The chance to work with amazing people.

IND3

**Job Types**: Part-time, Permanent

**Salary**: £11,700.00 per year

Application question(s):

- You must be comfortable and capable to be the first point of contact for people in crisis, would you be comfortable to do this?
- Are you able to input data onto a case management system?
- Are you willing and able to support the wider team?

**Experience**:

- Administrative: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • HR Business Partner

    2 weeks ago

    Isle of Wight, United Kingdom Hays Specialist Recruitment Limited Full time

    As an HR Business Partner, you will be working with the Management teams of 3 sites on the Isle of wight and providing comprehensive HR services.The HR Business Partner will be an enthusiastic and highly efficient, organised person with the ability to work as part of the team and independently. You will be capable of multitasking in a fast-paced environment,...

  • Facilities Technician

    1 month ago

    City of Westminster, United Kingdom CV-Library Full time

    Facilities Technician (Single Site) £33,000 - £40,000 + Single Site + Excellent Company Benefits London Do you have a Facilities Service / Maintenance background, looking to work on a single site, working within high end, residential properties? On offer is an excellent opportunity to join a growing business, who offer a highly varied role,...

  • HR Business Partner

    3 weeks ago

    Newport, Isle of Wight, United Kingdom CV-Library Full time

    Are you looking for a new challenge, one in which no two days are the same. Do you have experience in an educational setting? Then this role may be the one for you! Liberty Recruitment Group are delighted to be partnering with our Client based on the Isle of Wight to help them find an HR Business Partner, on a fixed term basis until August 2025. This role is...

  • Qualified Social Worker

    1 week ago

    Isle of Wight, United Kingdom Service Care Solutions Full time €250

    Isle of Wight Council are seeking a dedicated and experienced Child Protection Social Worker to join our team. In this role, you will be working within our Child Protection team, helping to safeguard vulnerable children and young people on the island. If you are passionate about making a difference in children's lives and are experienced in child protection,...

  • Social Worker

    1 week ago

    Isle of Wight, United Kingdom Service Care Solutions Full time €250

    Isle of Wight Council are seeking a dedicated and experienced Child Protection Social Worker to join our team. In this role, you will be working within our Child Protection team, helping to safeguard vulnerable children and young people on the island. If you are passionate about making a difference in children's lives and are experienced in child protection,...

  • Class 2 Refuse Driver

    1 month ago

    Newport, Isle of Wight, United Kingdom Pertemps Isle Of Wight Full time

    Class 2 Refuse DriverNewport Pertemps are looking for a Class 2 Refuse Driver to carry out Island based work on a full time, temporary on-going basis. You would be required to work Monday to Friday.The successful Class 2 Refuse Driver will be responsible for:- Driving a Class 2 in a careful and considered manner and operating the refuse vehicle- Working as...

  • Class 2 Refuse Driver Position

    1 month ago

    Newport, Isle of Wight, United Kingdom Pertemps Isle Of Wight Full time

    Job Title: Class 2 Refuse DriverPertemps Isle Of Wight is seeking a reliable and skilled Class 2 Refuse Driver to join our team on a full-time, temporary basis.Job Summary:We are looking for a Class 2 Refuse Driver to carry out island-based work, operating a Class 2 vehicle in a careful and considered manner. The successful candidate will be responsible for...

  • Class 2 Refuse Driver Position

    1 month ago

    Newport, Isle of Wight, United Kingdom Pertemps Isle Of Wight Full time

    Job Title: Class 2 Refuse DriverPertemps Isle Of Wight is seeking a reliable and skilled Class 2 Refuse Driver to join our team on a full-time, temporary basis.Job Summary:We are looking for a Class 2 Refuse Driver to carry out island-based work, operating a Class 2 vehicle in a careful and considered manner. The successful candidate will be responsible for...

  • Business Development Manager

    3 weeks ago

    Isle Of Wight, United Kingdom Thalia Waste Management Full time

    Job Title: Business ManagerThalia Waste Management is seeking a seasoned Business Manager to lead our trade waste business on the Isle of Wight. This exciting opportunity is perfect for a strategic leader who can drive business growth, manage operations, and develop strong client partnerships.Key Responsibilities:Lead and manage Thalia's trade waste business...

  • Business Development Manager

    3 weeks ago

    Isle Of Wight, United Kingdom Thalia Waste Management Full time

    Job Title: Business ManagerThalia Waste Management is seeking a seasoned Business Manager to lead our trade waste business on the Isle of Wight. This exciting opportunity is perfect for a strategic leader who can drive business growth, manage operations, and develop strong client partnerships.Key Responsibilities:Lead and manage Thalia's trade waste business...

  • Caregiver for Adults with Disabilities

    2 months ago

    Isle of Wight, United Kingdom Isle of Wight Council Full time

    About the RoleWe are seeking a compassionate and flexible individual to join our team as a Shared Lives Carer. As a Shared Lives Carer, you will provide support and companionship to adults with disabilities in a home-based setting.Key ResponsibilitiesProvide long-term support and companionship to adults with disabilities in a home-based settingOffer short...

  • English Teacher

    4 weeks ago

    Isle of Wight, United Kingdom Isle of Wight Council Full time

    Job Title: Teacher of EnglishWe are seeking a qualified and enthusiastic Teacher of English to join our dynamic team at the Isle of Wight Education Federation. The successful candidate will be responsible for delivering a curriculum that inspires students through teaching English across KS3 and KS4.About the Role:Deliver high-quality teaching and learning to...

  • English Teacher

    4 weeks ago

    Isle of Wight, United Kingdom Isle of Wight Council Full time

    Job Title: Teacher of EnglishWe are seeking a qualified and enthusiastic Teacher of English to join our dynamic team at the Isle of Wight Education Federation. The successful candidate will be responsible for delivering a curriculum that inspires students through teaching English across KS3 and KS4.About the Role:Deliver high-quality teaching and learning to...

  • Caregiver for Adults with Disabilities

    2 months ago

    Isle of Wight, United Kingdom Isle of Wight Council Full time

    About the RoleWe are seeking a compassionate and flexible individual to join our team as a Shared Lives Carer. As a Shared Lives Carer, you will provide support and companionship to adults with disabilities in a home-based setting.Key ResponsibilitiesProvide long-term support and companionship to adults with disabilities in a home-based settingOffer short...

  • Caregiver for Adults with Disabilities

    2 weeks ago

    Isle of Wight, United Kingdom Isle of Wight Council Full time

    Make a Difference in Someone's LifeAre you looking for a rewarding career that allows you to make a real difference in someone's life? Do you have a spare bedroom and a desire to support adults with disabilities?As a Shared Lives Carer, you will have the opportunity to provide long-term support, short breaks, and 24-hour overnight stays to individuals with...

  • Caregiver

    1 month ago

    Isle of Wight, United Kingdom Isle of Wight Council Full time

    About the RoleWe are seeking dedicated and compassionate individuals to join our team of Shared Lives Carers. As a Shared Lives Carer, you will have the opportunity to make a real difference in the lives of individuals with learning disabilities, autism, physical disabilities, sensory impairments, or mental health conditions.Key ResponsibilitiesProvide...

  • Caregiver

    1 month ago

    Isle of Wight, United Kingdom Isle of Wight Council Full time

    About the RoleWe are seeking dedicated and compassionate individuals to join our team of Shared Lives Carers. As a Shared Lives Carer, you will have the opportunity to make a real difference in the lives of individuals with learning disabilities, autism, physical disabilities, sensory impairments, or mental health conditions.Key ResponsibilitiesProvide...

  • Delivery Driver

    1 month ago

    Isle of Wight, United Kingdom Meriden Media Full time

    Parcel Delivery DriverTemp to Perm£13.37 per hourImmediate starts available.Pertemps Isle of Wight have an exciting opportunity for multiple parcel delivery drivers to join our client in Ventnor, on a temporary basis. This is an urgent requirement, and successful applicants must be available to start without notice.Starting your day at the local delivery...

  • Social Worker

    4 weeks ago

    Newport, Isle of Wight, United Kingdom CV-Library Full time

    Isle of Wight Council are seeking a dedicated and experienced Child Protection Social Worker to join our team. In this role, you will be working within our Child Protection team, helping to safeguard vulnerable children and young people on the island. If you are passionate about making a difference in children's lives and are experienced in child...

  • Delivery Courier

    4 weeks ago

    Isle of Wight, United Kingdom Meriden Media Full time

    Parcel Delivery Driver OpportunityWe are seeking a reliable and efficient Parcel Delivery Driver to join our team in Ventnor. As a key member of our delivery team, you will be responsible for sorting and delivering parcels to customers on your allocated route.Key Responsibilities:Sort and deliver parcels to customers on your allocated routeWork in a...