Retentions Executive

1 month ago


Bury, United Kingdom CV-Library Full time

Our client is a well-established Company within the Communcations Industry providing services to the private and public sector meeting the equipment needs of over 8,000 customers They are currently looking for a positive and hardworking Customer Retention Executive to join their team.

Benefits:

* A vibrant and collaborative workplace

* 25 days holiday per annum plus Bank Holidays.

* Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.

* Pension scheme

* Life assurance – employer-funded cover of 4x basic salary.

* And many more benefits – including Electric Car leasing, free electric to any employee who has an electric vehicle, Cycle to Work, and Salary Sacrifice schemes.

Key Responsibilities:

* Proactively engage with customers approaching the end of their contracts or considering cancellation or upgrades.

* Take ownership of customer queries, listen attentively, ask insightful questions, and work diligently to resolve concerns and retain the customer.

* Collaborate closely with the Customer Services team and Account Managers to deliver the best possible outcomes for customers.

* Identify opportunities to enhance customer experience and recommend improvements to retention strategies.

* Utilize excellent communication skills to swiftly develop rapport and build strong relationships with customers.

* Monitor and report on retention metrics and contribute to the continuous improvement of our retention processes.

Key Skills & Experience:

* Previous experience in customer retention, sales, marketing, CRM management, or related fields.

* Proven track record of achieving targets and delivering exceptional customer service.

* Strong problem-solving skills and the ability to think creatively to resolve customer issues.

* Strong telephone manner with outstanding communication skills, both verbal and written.

* Ability to listen actively, empathize with customers, and build rapport quickly.

* Customer-focused mindset with a keen sense of urgency and a drive to achieve targets and results.

* Ability to work independently and as part of a team in a fast-paced, target-driven environment.

* Highly organized, self-motivated, and conscientious with a strong attention to detail



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