Income Officer

1 week ago


Barnsley, United Kingdom CV-Library Full time

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

?Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being. 

?The Income Officer role:  

We have an exciting opportunity for an?Income Officer to join us 

As part of our Income service, you’ll provide a responsive income management information and advisory service that is supportive to our customer needs and aids the sustainment of tenancies. ? ?

Are you able to work effectively as part of a team and have a positive attitude towards change? If so, you could be exactly who we’re looking for ?

Key duties and responsibilities of our Income Officer:

Provide a responsive service to customers’ enquiries in relation to their rent account. 

Monitor rent accounts with an arrears balance daily and ensure prompt contact with the customer using a variety of methods, such as letters, outbound calls, text messages, emails and home visits where necessary. 

Provide non-judgemental, firm but fair advice to tenants to establish an understanding of the help and support that is available, what their responsibilities are and what is required for them to resolve their situation. 

Work proactively and in partnership with internal and external support services, such as the Tenants First Team, CAB, Credit Union to assist customers in sustaining their tenancies. 

Prepare and hand-deliver legal Notices of Seeking Possession and Notices of Possession Proceedings including supporting documentation. 

Ensure a customer focused approach is adopted in all aspects of the service. 

Ensure that the needs of customers both internal and external are met by providing the best quality of service. 

Deal with sensitive information with regard to confidentiality, data protection and freedom of information. 

What we’re looking for in our Income Officer: 

4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification or ability to demonstrate relevant experience. 

Ability to demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change. 

Knowledge and understanding of the impact of financial exclusion on customers. 

Knowledge of Welfare Reform and the changes to the benefits system. 

Commitment to the delivery of a customer focused service with the ability to deal professionally and sensitively with customers displaying a wide range of emotions / difficulties.

What you might be asking is, why work for us?

What you might be asking is, why work for us?  We are proud to put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including: 

Agile Working Packages

Excellent Pension Scheme

Discounted Gym Membership

Health & Wellbeing Checks

Fantastic Training and Development Opportunities

Please refer to the full Job Description and Employee Specification upon completing your application.

Key Dates?  

Shortlisting is due to take place Thursday, 9 January and interviews are due to take place 16, 17 and 20 January.

Please note these dates are subject to change.?

Further Information? ?

For an informal chat about this role, please contact Sarah Beer, Income Team Leader on (phone number removed).?  

This post requires a Basic Criminal Record Check. ?  

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.  

CVs will not be accepted


  • Income Officer

    7 days ago


    Barnsley, United Kingdom Berneslai Homes Careers Full time

    At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. ?Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs' values are at the heart of all we do here – we promise to always put...


  • Barnsley, United Kingdom Berneslai Homes Full time

    We are currently looking for an experienced Income Management Officer to join our team at Berneslai Homes. The successful candidate will provide customer-focused income management services, ensuring timely interventions to prevent tenancy terminations.Responsibilities include preparing legal notices, monitoring rent accounts, and providing guidance on...

  • Income Officer Role

    5 days ago


    Barnsley, Barnsley, United Kingdom Berneslai Homes Full time

    At Berneslai Homes, we strive to be a forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout the area.We manage around 18,000 homes on behalf of Barnsley Council. Our team is committed to putting the customer first and having a can-do attitude in everything...

  • Income Team Leader

    7 months ago


    Barnsley, United Kingdom Berneslai Homes Full time

    **Working Arrangements**: Full Time **Hours of Work**: 37 hours a week **Status of Employment**:Permanent This post closes at 11.59 pm on the date specified. Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an...

  • Income Assistant

    1 week ago


    Barnsley, United Kingdom CV-Library Full time

    At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise...

  • Income Officer

    6 days ago


    Barnsley, United Kingdom Berneslai Homes Full time

    At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. ?Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs' values are at the heart of all we do here – we promise to always put...

  • Income Officer

    7 days ago


    Barnsley, Barnsley, United Kingdom Berneslai Homes Full time

    Job DescriptionBarnsley residents can look forward to improved homes and communities thanks to our team of dedicated professionals. Working for Berneslai Homes offers a unique opportunity to make a real difference in the lives of those we serve.We manage around 18,000 homes on behalf of Barnsley Council, driven by our '3 Cs' values: putting customers first,...

  • Income Officer

    7 days ago


    Barnsley, United Kingdom Berneslai Homes Full time

    Job Description At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. ?Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs' values are at the heart of all we do here – we...

  • Office Administrator

    6 months ago


    Barnsley, United Kingdom Epic Fireworks Full time

    **Job description** **Part Time Experienced Office Staff Wanted** Office staff are required to work for a long established family business, operating in the retail industry in Tankersley, Barnsley. The role will be for an immediate start. **Duties include**: - taking incoming calls and taking orders over the phone. - dealing with general customer...


  • Barnsley, Barnsley, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Role Overview: As an Office Operations Coordinator, you will play a vital role in ensuring the smooth operation of our office in Barnsley, UK. Your primary responsibility will be to provide administrative support to our team, handling incoming calls, emails, and correspondence, and maintaining office supplies and equipment inventories.Key Responsibilities:...

  • Office Coordinator

    3 months ago


    Barnsley, Barnsley, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Barnsley, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Handle incoming correspondence and maintain office supplies...


  • Barnsley, Barnsley, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a highly skilled Administrator to provide administrative support to our team. This role is essential for ensuring the smooth operation of our day-to-day activities and effective communication within the company.Key Responsibilities:Handle incoming correspondence and maintain office supplies and equipment inventories.Prepare and edit documents,...


  • Barnsley, United Kingdom Nicholson Farming Full time

    Farm Office Administrator. We are a small but expanding Agricultural contracting business and have a vacancy available for a full time/part time Farm Office Administrator. We are currently seeking an enthusiastic, ambitious & meticulous Farm Office Administrator to join our small office team. The successful applicant will play a crucial role in supporting...


  • Barnsley, Barnsley, United Kingdom beBee Professionals Full time £25,000 - £35,000

    About the Role:We are seeking an experienced Administrator to join our team in Barnsley, UK. As an Administrator, you will play a vital role in ensuring the smooth operation of our office and providing exceptional support to our team members.Key Responsibilities:Manage incoming calls, emails, and correspondence efficiently.Maintain office supplies and...


  • Barnsley, United Kingdom Forklift Hire and Sales Ltd Full time

    Responsibilities: - Perform various administrative tasks to support the smooth operation of the office - Answer phone calls and respond to inquiries in a professional and courteous manner - Manage and organise office files, documents, and records - Assist with data entry and maintain accurate records in both physical and digital formats - Utilize in house...


  • Barnsley, United Kingdom Hatched Recruitment Group Full time

    Business Support Officer Barnsley £14/hr Start date: ASAP Full Time: Mon - Fri 36/hrs a week Hatched Recruitment is looking for a Business Support Officer in the Barnsley area. 3 - 6 months contract role with chance of extension. Purpose of the Post To provide an effective business support service to a diverse range of front line and statutory...


  • Barnsley, United Kingdom CV-Library Full time

    Business Support Officer Barnsley £14/hr Start date: ASAP Full Time: Mon - Fri 36/hrs a week Hatched Recruitment is looking for a Business Support Officer in the Barnsley area. 3 - 6 months contract role with chance of extension. Purpose of the Post To provide an effective business support service to a diverse range of front line and statutory...


  • Barnsley, United Kingdom Hatched Recruitment Group Full time

    Business Support OfficerBarnsley£14/hr Start date: ASAPFull Time: Mon - Fri 36/hrs a week Hatched Recruitment is looking for a Business Support Officer in the Barnsley area. 3 - 6 months contract role with chance of extension.Purpose of the PostTo provide an effective business support service to a diverse range of front line and statutory services in...


  • Barnsley, Barnsley, United Kingdom Berneslai Homes Full time

    About the RoleWe are seeking an Income Officer to join our team at Berneslai Homes. This exciting opportunity involves providing a responsive income management information and advisory service to our customers, ensuring they receive the support they need to sustain their tenancies.

  • Administrator

    6 months ago


    Barnsley, United Kingdom Alfa Personnel Full time

    Alfa Personnel is a specialist agency that provides nursing, care and support staff to clients across Yorkshire. We are looking to fill the position of Office Administrator to form part of the company's core team at our head office in Barnsley. The position is open for an immediate start. Salary is negotiable, and will be dependent on experience and...