Customer Service Assistant

1 month ago


Selkirk, United Kingdom CV-Library Full time

A Customer Service Assistant is sought for a temporary position in a not-for-profit organisation based in Selkirk. The successful candidate will have strong communication skills and a customer-centric approach.

Client Details

A leader in their field

Description

Providing excellent customer service to clients in person, over the phone, and via email
Handling customer inquiries and resolving issues promptly
Supporting the customer service team in achieving their goals
Processing customer information accurately on the database
Ensuring a high level of confidentiality when dealing with client information
Assisting in the development and implementation of customer service policies
Working cooperatively with the team to improve the customer experience
Undertaking administrative tasks as requiredProfile

A successful 'Customer Service Assistant' should have:

An educational background in a relevant field
Strong communication skills, both verbal and written
Experience in a customer service role, preferably within a not-for-profit environment
A customer-focused approach and a commitment to providing excellent service
Proficiency in using a range of computer applications, including databases
A team-oriented mindset and a positive attitudeJob Offer

A competitive hourly wage of approximately £12 - £14 per hour roughly



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