Customer Service Representative
4 weeks ago
Circet Ireland & UK is seeking a skilled Customer Service Representative to join our Service Centre team in Scotland. The successful candidate will play a crucial role in ensuring the successful completion of jobs, helping to reach our completion rate targets and closing jobs down to allow us to bill clients accurately.
Responsibilities
The Customer Service Representative will be responsible for communicating regularly with customers, client contact centres, engineers, and field leaders throughout the UK via inbound and outbound service calls. They will also be allocated to a Region via our CRM and will be responsible for all engineers within this Region through various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
Skills Required
We are looking for a candidate with outstanding customer service skills, the ability to manage engineer's daily tasks efficiently, and multitasking skills using multiple phone lines and administration work. Proficient IT skills, including email, webchat, and spreadsheets, are also essential. A great attention to detail is required to ensure we are delivering outstanding customer service.
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