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Customer Service Representative

1 month ago

Selkirk, United Kingdom Circet IRE & UK Full time

We are seeking a skilled Customer Service Representative to join our team at Circet UK. In this role, you will be responsible for ensuring the successful completion of daily jobs, helping to reach our completion rate targets, and closing jobs down to allow us to bill clients accurately.

The Role

  • You will communicate regularly with customers, client contact centres, engineers, and field leaders throughout the UK via both inbound and outbound service calls.
  • allocated to a Region via our CRM and will be responsible for all engineers within this Region through various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
  • You will review all jobs complete by your engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured.
  • If any information is missing, you will liaise with the engineer to capture this.
  • You will react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders
  • Finally, you will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.

Key Skills

  • Outstanding customer service skills
  • Ability to manage engineer's daily tasks efficiently
  • Multitasking skills using multiple phone lines and ability to juggle this with administration work
  • Ability to escalate and report issues
  • Proficient IT skills - email, webchat, spreadsheets etc
  • Great attention to detail.

About Circet UK

Circet UK is a leading provider of specialist services to the Telecommunications, Transport Infrastructure and Power Sectors in the UK. We are driven to be innovative and proactive in delivering solutions that meet our client's expectations while not losing sight of their changing requirements.