3rd Line Support Engineer

2 weeks ago

Gateshead, United Kingdom CV-Library Full time

We’re seeking an experienced 3rd Line Telco Support Engineer to lead the resolution of complex telecom issues and ensure the performance and reliability of advanced systems, including VoIP, SIP, PSTN, and mobile networks. In this role, you’ll tackle escalated technical challenges, perform diagnostics, and implement long-term solutions.

You’ll also lead key projects, including system upgrades and migrations, while collaborating with internal teams and external vendors to achieve success. Maintaining and upgrading telecom infrastructure, managing critical incidents, and creating detailed documentation are essential aspects of the role.

With at least five years of experience in telecom support, ideally including two in a 3rd line or similar level position, you’ll bring advanced knowledge of telecom protocols, strong problem-solving skills, and a proactive approach to improvement.

The company offer a comprehensive benefits package including -

* Excellent company car scheme inc electric cars with free charging at the office

* Opportunities to progress and grow your career

* 23 days holiday plus bank holidays, rising to 28 days after 5 years

* Stakeholder pension scheme & death in service benefit.

* Agile Perks reward platform offering discounts and great deals

* Healthcare cash plan covering everyday expenses such as opticians, dentist etc.

* Cycle to work scheme

* Volunteer Days

* Referral bonuses if you nominate a friend or a new customer

* Employee Assistance Programme – free advice on relationships, mental health and financial planning and more.

* Enhanced Maternity and Paternity scheme

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