2nd Line IT Support Engineer

2 weeks ago

Gateshead, United Kingdom NRG. Full time

Job Title: 2nd Line IT Support Engineer

Location: Gateshead (Hybrid working)

Salary: up to £29,000

Job Type: Permanent


NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our client is experiencing a significant period of growth and is dedicated to fostering a dynamic and ambitious work environment, with a strong focus on the professional development of their team.


Responsibilities:


  • Deliver advanced technical support to clients, addressing and resolving a wide range of issues up to second-line level, encompassing Microsoft technologies and VoIP systems.
  • Offer on-site support to troubleshoot and resolve technical challenges effectively, ensuring clear communication with both internal teams and external partners.
  • Take an active role in project delivery, including the installation and configuration of servers and networks to meet client requirements.
  • Continuously provide insights and feedback to support the improvement of technical processes and service delivery.
  • Log and analyse escalated issues, ensuring comprehensive resolutions are implemented to prevent recurrence.


Essential Skills and Experience:


  • Proficient in Office 365 administration, including user management and configuration.
  • In-depth knowledge of Microsoft Office applications.
  • Extensive experience with Windows Server administration (2016-2022).
  • Strong knowledge of Azure platform management.
  • Expertise in Active Directory for user and group management.
  • SharePoint
  • Antivirus solutions.
  • Proficient in vulnerability management and remediation strategies.
  • Strong grasp of desktop, networking, and peripheral technologies.
  • Hands-on experience with end-user hardware and printer support.
  • Advanced skills with Microsoft Windows 10 and 11 operating systems.
  • Experienced in deploying software remotely.
  • Solid understanding of VoIP systems, SIP trunks, and digital telephony solutions.
  • Proven ability to thrive in a fast-paced technical environment in a similar role.


For more information or to apply, click Apply Now and a member of our team will be in touch.

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