2nd Line IT Support Engineer

1 week ago

Gateshead Tyne and Wear, United Kingdom NRG. Full time €29,000

Job Title: 2nd Line IT Support Engineer

Location: Gateshead (Hybrid working)

Salary: up to £29,000

Job Type: Permanent

NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our client is experiencing a significant period of growth and is dedicated to fostering a dynamic and ambitious work environment, with a strong focus on the professional development of their team.

Responsibilities:

  • Deliver advanced technical support to clients, addressing and resolving a wide range of issues up to second-line level, encompassing Microsoft technologies and VoIP systems.
  • Offer on-site support to troubleshoot and resolve technical challenges effectively, ensuring clear communication with both internal teams and external partners.
  • Take an active role in project delivery, including the installation and configuration of servers and networks to meet client requirements.
  • Continuously provide insights and feedback to support the improvement of technical processes and service delivery.
  • Log and analyse escalated issues, ensuring comprehensive resolutions are implemented to prevent recurrence.

Essential Skills and Experience:

  • Proficient in Office 365 administration, including user management and configuration.
  • In-depth knowledge of Microsoft Office applications.
  • Extensive experience with Windows Server administration (2016-2022).
  • Strong knowledge of Azure platform management.
  • Expertise in Active Directory for user and group management.
  • SharePoint
  • Antivirus solutions.
  • Proficient in vulnerability management and remediation strategies.
  • Strong grasp of desktop, networking, and peripheral technologies.
  • Hands-on experience with end-user hardware and printer support.
  • Advanced skills with Microsoft Windows 10 and 11 operating systems.
  • Experienced in deploying software remotely.
  • Solid understanding of VoIP systems, SIP trunks, and digital telephony solutions.
  • Proven ability to thrive in a fast-paced technical environment in a similar role.

For more information or to apply, click Apply Now and a member of our team will be in touch.

  • 2nd Line Support

    2 weeks ago

    Gateshead, Tyne and Wear, United Kingdom NRG. Full time €29,000

    Job Title: 2nd Line IT Support Engineer Location: Gateshead (Hybrid working) Job Type: Permanent NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our...

  • 2nd Line Support

    1 week ago

    Gateshead, Tyne and Wear, United Kingdom NRG. Full time €29,000

    Job Title: 2nd Line IT Support Engineer Location: Gateshead (Hybrid working) Job Type: Permanent NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our...

  • 2nd Line IT Support Engineer

    2 weeks ago

    Gateshead, Tyne and Wear, United Kingdom NRG. Full time €29,000

    Job Title: 2nd Line IT Support Engineer Location: Gateshead (Hybrid working) Salary: up to £29,000 Job Type: Permanent NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a...

  • Second Line Support Engineer

    3 weeks ago

    Gateshead, Tyne and Wear, United Kingdom NRG. Full time €35,000

    Job Title: 2nd Line Support Engineer Location: Gateshead Salary: up to £35,000 Role Overview: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in...

  • Second Line Support Engineer

    3 weeks ago

    Gateshead, Tyne and Wear, United Kingdom NRG. Full time €35,000

    Job Title: 2nd Line Support Engineer Location: Gateshead Salary: up to £35,000 Role Overview: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in...

  • 2nd Line IT Support Engineer

    1 week ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line IT Support Engineer Location: Gateshead (Hybrid working) Salary: up to £29,000 Job Type: Permanent NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing...

  • 2nd Line IT Support Engineer

    2 weeks ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line IT Support EngineerLocation: Gateshead (Hybrid working)Salary: up to £29,000Job Type: PermanentNRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer...

  • 2nd Line IT Support Engineer

    1 week ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line IT Support EngineerLocation: Gateshead (Hybrid working)Salary: up to £29,000Job Type: PermanentNRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer...

  • 2nd Line IT Support Engineer

    2 weeks ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line IT Support EngineerLocation: Gateshead (Hybrid working)Salary: up to £29,000Job Type: PermanentNRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer...

  • Implementation Engineer, Support Engineer

    3 weeks ago

    Gateshead, Tyne and Wear, United Kingdom NRG. Full time €35,000

    Job Title: 2nd Line Support Engineer Location: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll also play a key role in mentoring junior team members and assisting in project work as needed. Investigate and resolve escalated technical issues related to hardware, software, and...

  • Implementation Engineer, Support Engineer

    3 weeks ago

    Gateshead, Tyne and Wear, United Kingdom NRG. Full time €35,000

    Job Title: 2nd Line Support Engineer Location: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll also play a key role in mentoring junior team members and assisting in project work as needed. Investigate and resolve escalated technical issues related to hardware, software, and...

  • 2nd Line IT Support Engineer

    2 weeks ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Are you passionate about IT Support and seeking an exciting new opportunity? Our Client is a rapidly growing health care organisation and we are supporting their recruitment for an experienced 2nd Line Support Engineer who excels in customer service. This role offers the chance to join a company that is transforming health care with cutting-edge IT...

  • Second Line Support Engineer

    3 weeks ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line Support Engineer Location: Gateshead Salary: up to £35,000 Role Overview: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in...

  • Second Line Support Engineer

    4 weeks ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line Support EngineerLocation: GatesheadSalary: up to £35,000Role Overview:As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in mentoring...

  • Second Line Support Engineer

    3 weeks ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line Support Engineer Location: Gateshead Salary: up to £35,000 Role Overview: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role...

  • Second Line Support Engineer

    3 weeks ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line Support EngineerLocation: GatesheadSalary: up to £35,000Role Overview:As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in mentoring...

  • Second Line Support Engineer

    3 weeks ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line Support EngineerLocation: GatesheadSalary: up to £35,000Role Overview:As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in mentoring...

  • Second Line Support Engineer

    2 weeks ago

    Gateshead, UK, Tyne & Wear, United Kingdom NRG. Full time

    Job Title: 2nd Line Support EngineerLocation: GatesheadSalary: up to £35,000Role Overview:As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in mentoring...

  • Implementation Engineer, Support Engineer

    3 weeks ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line Support Engineer Location: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll also play a key role in mentoring junior team members and assisting in project work as needed. Investigate and resolve escalated technical issues related to hardware, software, and...

  • Implementation Engineer, Support Engineer

    3 weeks ago

    Gateshead, United Kingdom NRG. Full time

    Job Title: 2nd Line Support Engineer Location: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll also play a key role in mentoring junior team members and assisting in project work as needed. Investigate and resolve escalated technical issues related to hardware, software, and...