2nd Line Support Team Leader

7 months ago

Gateshead, United Kingdom Aspire Technology Solutions Full time

**About Aspire**

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.
- Our mission is to deliver technology like no other._

It is such an exciting time to join us on our journey as we continue to grow and expand

**About the role**

We are looking for an experienced 2nd Line Support Team Lead to join our Technical Service Desk at Aspire. As an Infrastructure Team Lead, you will be responsible for managing and developing our second-line support team, ensuring they have the relevant support and tools available to manage their workload.

Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none.

**What you will be doing**:

- Motivate a team of IT support server engineers, providing guidance, feedback, and support to enhance individual and team performance.
- Set clear performance objectives, monitor progress, and conduct regular performance evaluations for team members.
- Ensure timely and efficient resolution of server-related issues, working closely with the team to troubleshoot and resolve complex technical problems.
- Maintain strong relationships with clients, ensuring their satisfaction and addressing any concerns or feedback in a professional and timely manner.
- Foster a collaborative and inclusive team environment, promoting knowledge sharing and cross-training opportunities.

**You will suit the role if you have**:

- Proven experience in a team leadership role within IT support.
- In-depth knowledge of server infrastructure technologies, including Windows Server and VMware.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex server-related escalations.
- Excellent interpersonal and communication skills, with the ability to effectively interact with clients, team members, and stakeholders.
- Experience with IT service management frameworks (e.g., ITIL) and incident management systems.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

**Our values**

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do.

As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

**Salary**

Starting salary £30,000 to £45,000 per annum (depending on experience)

**Benefits**

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart - we strive to look after our people in the best way we can
- Travel benefits including free parking, subsidized travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover

**Location and Working Arrangements**

You will be based at Aspire’s Gateshead Head Office with travel as required. We offer hybrid working where possible to support work-life balance.

**Hours of Work**

Full time (37.5 hours per week), Monday to Friday

**Equality, Inclusion and Diversity at Aspire**

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

**Interview Process**

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

**#AspireForMore

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