3rd Line Support Engineer
2 weeks ago
We’re seeking an experienced 3rd Line Telco Support Engineer to lead the resolution of complex telecom issues and ensure the performance and reliability of advanced systems, including VoIP, SIP, PSTN, and mobile networks. In this role, you’ll tackle escalated technical challenges, perform diagnostics, and implement long-term solutions.
You’ll also lead key projects, including system upgrades and migrations, while collaborating with internal teams and external vendors to achieve success. Maintaining and upgrading telecom infrastructure, managing critical incidents, and creating detailed documentation are essential aspects of the role.
With at least five years of experience in telecom support, ideally including two in a 3rd line or similar level position, you’ll bring advanced knowledge of telecom protocols, strong problem-solving skills, and a proactive approach to improvement.
The company offer a comprehensive benefits package including -
* Excellent company car scheme inc electric cars with free charging at the office
* Opportunities to progress and grow your career
* 23 days holiday plus bank holidays, rising to 28 days after 5 years
* Stakeholder pension scheme & death in service benefit.
* Agile Perks reward platform offering discounts and great deals
* Healthcare cash plan covering everyday expenses such as opticians, dentist etc.
* Cycle to work scheme
* Volunteer Days
* Referral bonuses if you nominate a friend or a new customer
* Employee Assistance Programme – free advice on relationships, mental health and financial planning and more.
* Enhanced Maternity and Paternity scheme
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3rd Line Support Engineer
2 weeks ago
Gateshead, United Kingdom CV-Library Full timeWe’re seeking an experienced 3rd Line Telco Support Engineer to lead the resolution of complex telecom issues and ensure the performance and reliability of advanced systems, including VoIP, SIP, PSTN, and mobile networks. In this role, you’ll tackle escalated technical challenges, perform diagnostics, and implement long-term...
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3rd Line Telco Engineer
2 days ago
Gateshead, United Kingdom Ben Turner Full timeJob Description 3rd Line Telco Engineer - Gateshead - £45K Job Summary: The 3rd Line Telco Engineer will be responsible for providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This...
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3rd Line Support Engineer
2 weeks ago
Metropolitan Borough of Gateshead, United Kingdom Pardoe Wray Full timeWe’re seeking an experienced 3rd Line Telco Support Engineer to lead the resolution of complex telecom issues and ensure the performance and reliability of advanced systems, including VoIP, SIP, PSTN, and mobile networks. In this role, you’ll tackle escalated technical challenges, perform diagnostics, and implement long-term solutions.You’ll also lead...
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3rd Line Team Leader
1 day ago
Gateshead, United Kingdom Aspire Technology Solutions Full time**About Aspire** At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand! - Our mission: To deliver technology like no other!_ **About the role** We are looking for a technical,...
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Second Line Support Engineer
1 month ago
Gateshead, United Kingdom NRG. Full timeJob Title: 2nd Line Support EngineerLocation: GatesheadSalary: up to £35,000Role Overview:As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in mentoring...
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Second Line Support Engineer
1 month ago
Gateshead, United Kingdom NRG. Full timeJob Title: 2nd Line Support EngineerLocation: GatesheadSalary: up to £35,000Role Overview:As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in mentoring...
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Second Line Support Engineer
1 month ago
Gateshead, United Kingdom NRG. Full timeJob Title: 2nd Line Support EngineerLocation: GatesheadSalary: up to £35,000Role Overview:As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in mentoring...
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Second Line Support Engineer
1 month ago
Gateshead, United Kingdom NRG. Full timeJob Title: 2nd Line Support Engineer Location: Gateshead Salary: up to £35,000 Role Overview: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in...
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Second Line Support Engineer
1 month ago
Gateshead, United Kingdom NRG. Full timeJob Title: 2nd Line Support Engineer Location: Gateshead Salary: up to £35,000 Role Overview: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role...
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Second Line Support Engineer
4 weeks ago
Gateshead, UK, Tyne & Wear, United Kingdom NRG. Full timeJob Title: 2nd Line Support EngineerLocation: GatesheadSalary: up to £35,000Role Overview:As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in mentoring...
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Implementation Engineer, Support Engineer
4 weeks ago
Gateshead, United Kingdom NRG. Full timeJob Title: 2nd Line Support Engineer Location: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll also play a key role in mentoring junior team members and assisting in project work as needed. Investigate and resolve escalated technical issues related to hardware, software, and...
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Second Line Support Engineer
1 month ago
Gateshead, Tyne and Wear, United Kingdom NRG. Full time €35,000Job Title: 2nd Line Support Engineer Location: Gateshead Salary: up to £35,000 Role Overview: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in...
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Second Line Support Engineer
1 month ago
Gateshead, Tyne and Wear, United Kingdom NRG. Full time €35,000Job Title: 2nd Line Support Engineer Location: Gateshead Salary: up to £35,000 Role Overview: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll troubleshoot and resolve these problems efficiently, ensuring minimal disruption for clients. You’ll also play a key role in...
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2nd Line IT Support Engineer
3 weeks ago
Gateshead, United Kingdom NRG. Full timeJob Title: 2nd Line IT Support Engineer Location: Gateshead (Hybrid working) Salary: up to £29,000 Job Type: Permanent NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing...
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2nd Line IT Support Engineer
3 weeks ago
Gateshead, United Kingdom NRG. Full timeJob Title: 2nd Line IT Support EngineerLocation: Gateshead (Hybrid working)Salary: up to £29,000Job Type: PermanentNRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer...
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2nd Line IT Support Engineer
4 weeks ago
Gateshead, United Kingdom NRG. Full timeJob Title: 2nd Line IT Support EngineerLocation: Gateshead (Hybrid working)Salary: up to £29,000Job Type: PermanentNRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer...
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2nd Line IT Support Engineer
4 weeks ago
Gateshead, United Kingdom NRG. Full timeJob Title: 2nd Line IT Support EngineerLocation: Gateshead (Hybrid working)Salary: up to £29,000Job Type: PermanentNRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer...
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Infrastructure Engineer
11 hours ago
Gateshead, United Kingdom NRG PLC Full timeEstablished in 2006, one of the fastest-growing IT companies in the UK is looking for an Infrastructure Engineer to join their team in Gateshead. They’re a people-focused business, employing over 220 people, with a culture of continuous development. With ambitious plans to continue to grow the business and be one of the best places to work in the North...
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Expert Telecoms Engineer
7 days ago
Gateshead, Gateshead, United Kingdom Ben Turner Full timeJob DescriptionBen Turner at BRT Consulting is looking for an Expert Telecoms Engineer to join their team.The estimated salary for this position is around £45,000 based on the location and job requirements.The successful candidate will have at least 5 years of experience in a telecommunications support role, with at least 2 years in a 3rd line or similar...
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Implementation Engineer, Support Engineer
1 month ago
Gateshead, Tyne and Wear, United Kingdom NRG. Full time €35,000Job Title: 2nd Line Support Engineer Location: As a 2nd Line Support Engineer, you’ll handle more complex technical issues escalated from the 1st Line Support team. You’ll also play a key role in mentoring junior team members and assisting in project work as needed. Investigate and resolve escalated technical issues related to hardware, software, and...