Customer Support Advisor

19 hours ago

Redruth, United Kingdom CV-Library Full time

Customer Support Advisor – Full-Time

Competitive salary, with opportunities for growth.

REDRUTH

Are you a customer-focused professional with a passion for solving technical problems?

Do you thrive in a fast-paced environment where no two days are the same?

Looking to elevate your support skills with a growing and dynamic team?

We’re looking for a Customer Support Advisor to join a forward-thinking company, delivering top-tier 1st and 2nd line technical support to a global customer base. If you enjoy working with cutting-edge technology and have a strong customer service background, this could be your next big opportunity

What’s the Opportunity?

As a Customer Support Advisor, you’ll be a key part of a 24/7 Global Customer Support Team, providing technical support for both maritime and land-based customers. You’ll troubleshoot, resolve issues, and manage a variety of customer queries related to products, services, and billing. This role involves monitoring network operations and ensuring that customer concerns are addressed promptly and efficiently. You'll be part of a team that values continuous learning, offering great opportunities for internal growth.

What You’ll Be Doing:

Responding to customer enquiries quickly and professionally, ensuring all issues are resolved within agreed service levels.

Logging and managing customer interactions through internal systems for smooth case tracking and transparency.

Providing 1st and 2nd line support across day and night shifts, ensuring seamless communication between team members.

Proactively monitoring systems and networks, investigating issues, and issuing outage reports.

Managing cases through to resolution, collaborating with internal teams and external partners as needed.

Recommending improvements to customer care programmes and internal processes.

Assisting with customer satisfaction surveys to maintain high service standards.

Who We’re Looking For:

Experience in a customer-facing role, ideally with exposure to technical support environments.

Strong computer literacy and a clear, confident telephone manner.

Ability to work independently and manage tasks efficiently without supervision.

A desire to continuously learn new systems, products, and services.

Strong multitasking and time management skills in a busy, high-pressure environment.

Bonus Points For:

Experience with satellite or mobile communication systems like Inmarsat, VSAT, or Iridium.

Knowledge of networking systems, including Cisco and HP switches.

Familiarity with IP networks and technical troubleshooting.

Why This Role?

This role offers the opportunity to work with a dynamic, growing team that values innovation and proactive problem-solving. You’ll be part of a fast-paced, collaborative environment that supports your professional development and technical training.

What’s In It for You?

Competitive salary, with opportunities for growth.

Ongoing training and development in technical skills and customer service.

The chance to work with a talented and supportive team on cutting-edge technology.

Ready to Apply?

If you’re a tech-savvy, customer-oriented professional looking to take the next step in your career, we’d love to hear from you Apply now with your CV and reference Customer Support Advisor/24

Don’t worry if you don’t meet every single requirement—what matters most is your drive, attitude, and willingness to learn. This company is all about building a diverse team, so if you like the sound of this opportunity, let’s chat

Application Process:

To apply, please send your CV to Danielle Watson Smyth

Closing Date: Applications will be reviewed on a rolling basis until the position is filled.

TalentTide is committed to equal opportunities and welcomes applications from all qualified candidates

  • Customer Support Advisor

    2 weeks ago

    Redruth, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at their core,...

  • Customer Support Advisor

    2 weeks ago

    Redruth, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at their core,...

  • Customer Support Advisor

    21 hours ago

    Redruth, United Kingdom CV-Library Full time

    Customer Support Advisor – (Shifts) Redruth, Cornwall £22,962 + £2500 shift allowance per annum + £1,000 night allowance 38.6 hours per week within a shift basis of 11 working hours between 7pm – 10.00am Mondays to Sundays inclusive with one unpaid lunch hour per day. The shift pattern is based on 2 days, 2 nights and then...

  • Customer Support Advisor

    1 week ago

    Redruth, United Kingdom Search Full time

    Customer Support Advisor - Redruth - Permanent role - £ 26KThe role is working shifts which are advised well in advance. 4 on 4 off shifts - Between 8 - 8 days or nights - All office basedA great opportunity for a role in Customer services with a Global Company. As part of a customer service team, you will be working to support all customer enquiries both...

  • Customer Service Advisor

    3 months ago

    Redruth, United Kingdom Rehasense Uk Full time

    **Customer Service Advisor** 35 hours per week - 8.30am - 16.00pm Monday to Friday 20 Days paid annual holiday plus bank holidays Hourly Rate/Salary: £11.50 per hour / £20,930 per year Location: Redruth, Cornwall TR16 4DE As part of our continued growth, this is an exciting opportunity to join the Rehasense UK team as a full time Customer Service...

  • Customer Support Specialist

    4 days ago

    Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a customer support advisor position with our amazing client. They create industry leading satellite communications and IT management solutions with innovation and customer service...

  • Customer Support Specialist

    5 days ago

    Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a customer support advisor position with our amazing client. They create industry leading satellite communications and IT management solutions with innovation and customer service...

  • Customer Support Specialist

    2 weeks ago

    Redruth, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: CompetitiveContract Type: Permanent full time.Omega Resource Group is seeking a skilled Customer Support Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our...

  • Customer Support Specialist

    2 weeks ago

    Redruth, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: CompetitiveContract Type: Permanent full time.Omega Resource Group is seeking a skilled Customer Support Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our...

  • Customer Service Advisor

    4 months ago

    Redruth, United Kingdom Contract signs Ltd Full time

    Contract Sign Systems Ltd is a well-established ISO9001:2015 & 14001:2015 quality assured company based in Cornwall. We are currently recruiting for the vacancy of **Customer Service Advisor** to join the team. This is a full-time role, assisting in the administration of a busy office environment and supporting our design team and sales team. - Excellent...

  • Customer Service Advisor

    4 months ago

    Redruth, United Kingdom FMG Repair Services Full time

    Providing maternity cover for 12 months. Hours: 40 per week Mon - Fri 8am - 5pm (1 hour lunch) + 1 in 4 Saturdays 9am - 12 noon (paid as overtime) This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Redruth. As a Customer Service...

  • Customer Support Specialist

    1 week ago

    Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Omega Resource Group is seeking a skilled Customer Support Advisor to join their team. As a key member of the customer support team, you will be responsible for providing exceptional support to clients, ensuring their satisfaction and loyalty to the company. The ideal candidate will have excellent communication skills, a strong understanding of customer...

  • Customer Support Specialist

    1 week ago

    Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Omega Resource Group is seeking a skilled Customer Support Advisor to join their team. As a key member of the customer support team, you will be responsible for providing exceptional support to clients, ensuring their satisfaction and loyalty to the company. The ideal candidate will have excellent communication skills, a strong understanding of customer...

  • Customer Service Advisor

    3 months ago

    Redruth, United Kingdom FMG Repair Services Full time

    Providing maternity cover for12 months. Hours: 40 per week Mon - Fri 8am - 5pm (1 hour lunch) + 1 in 4 Saturdays 9am - 12 noon (paid as overtime) This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Redruth. As a Customer Service...

  • Part Time Customer Service Advisor

    3 months ago

    Redruth, United Kingdom Rehasense Uk Full time

    **Part Time Customer Service Advisor** £10.65 per hour. 80 Hours Pro rata Annual leave plus bank holidays. Will be expected to cover full time hours during staff annual leave. As part of our continued growth, this is an exciting opportunity to join the Rehasense UK team. The role requires professionalism, initiative, multi-tasking and excellent verbal...

  • Customer Service Representative

    5 days ago

    Redruth, Cornwall, United Kingdom Search Full time

    Customer Support AdvisorSearch is seeking a skilled Customer Support Advisor to join our team in Redruth. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.Key Responsibilities:Respond to customer enquiries in a timely and efficient manner, ensuring a five-star...

  • Customer Service Representative

    6 days ago

    Redruth, Cornwall, United Kingdom Search Full time

    Customer Support AdvisorSearch is seeking a skilled Customer Support Advisor to join our team in Redruth. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.Key Responsibilities:Respond to customer enquiries in a timely and efficient manner, ensuring a five-star...

  • Customer Service Representative

    5 days ago

    Redruth, Cornwall, United Kingdom Search Full time

    Customer Support AdvisorSearch is seeking a skilled Customer Support Advisor to join our team in Redruth. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.Key Responsibilities:Respond to customer enquiries in a timely and efficient manner, ensuring a five-star...

  • Customer Service Representative

    6 days ago

    Redruth, Cornwall, United Kingdom Search Full time

    Customer Support AdvisorSearch is seeking a skilled Customer Support Advisor to join our team in Redruth. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.Key Responsibilities:Respond to customer enquiries in a timely and efficient manner, ensuring a five-star...

  • Customer Service Representative

    3 weeks ago

    Redruth, United Kingdom Carlton Recruitment Solutions Ltd Full time

    Job Title: Customer Support AdvisorJob Type: Full-timeLocation: Redruth, CornwallJob Description:We are seeking a highly skilled and motivated Customer Support Advisor to join our team at Carlton Recruitment Solutions Ltd. As a Customer Support Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key...