Customer Support Advisor

23 hours ago

Redruth, United Kingdom CV-Library Full time

Customer Support Advisor – (Shifts)

Redruth, Cornwall

£22,962 + £2500 shift allowance per annum + £1,000 night allowance

38.6 hours per week within a shift basis of 11 working hours between 7pm – 10.00am

Mondays to Sundays inclusive with one unpaid lunch hour per day. The shift pattern is based on

2 days, 2 nights and then 4 days off.

Must have lived here for 5 years on longer – security checks

Benefits

Annual bonus based on company and individual performance.

Pension matched up 7.5%.

25 holiday days per year, plus bank holidays.

Onsite Gym at the Redhill offices.

Free Parking.

A great opportunity for a Graduate or a person with a telecoms background to work as part of this friendly team, providing support on product, service and billing enquiries.

Responsibilities of the Customer Support Advisor:

* To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA’s are met specifically in regard to response and resolution times Ensure each call/email is logged and that Databases are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.

* Provide seamless handover of tasks outstanding on each shift

* Assist with monthly customer surveys

* Process sales orders for prepaid airtime cards for agreed customers

* To manage inbound calls as required by the Shift Supervisor

* To assist in the development of systems to deliver front line support for the company’s customer handling and customer care programmes and make recommendations for improvements.

* Investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related

Candidate requirements for the Customer Support Advisor

* Customer facing experience

* Be computer literate

* Confident and clear telephone manner

* Possess a keen commercial awareness with ability to work on own initiative and unsupervised

* Ability and willingness to continuously learn and support new systems and services

* Inmarsat and/or VSAT operational, service or technical experience - desirable

* 3G/4G Wireless LTE - desirable

* Knowledge of customer IT networks/systems e.g., IP address ranges

* Cisco and HP Switches - desirable

* Network Operations experience

* Ability to be able achieve SC security clearance -you will need to have lived in the UK for 5 years or longer

  • Customer Support Advisor

    2 weeks ago

    Redruth, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at their core,...

  • Customer Support Advisor

    2 weeks ago

    Redruth, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at their core,...

  • Customer Support Advisor

    21 hours ago

    Redruth, United Kingdom CV-Library Full time

    Customer Support Advisor – Full-Time Competitive salary, with opportunities for growth. REDRUTH Are you a customer-focused professional with a passion for solving technical problems? Do you thrive in a fast-paced environment where no two days are the same? Looking to elevate your support skills with a growing and dynamic team? We’re looking...

  • Customer Support Advisor

    1 week ago

    Redruth, United Kingdom Search Full time

    Customer Support Advisor - Redruth - Permanent role - £ 26KThe role is working shifts which are advised well in advance. 4 on 4 off shifts - Between 8 - 8 days or nights - All office basedA great opportunity for a role in Customer services with a Global Company. As part of a customer service team, you will be working to support all customer enquiries both...

  • Customer Service Advisor

    3 months ago

    Redruth, United Kingdom Rehasense Uk Full time

    **Customer Service Advisor** 35 hours per week - 8.30am - 16.00pm Monday to Friday 20 Days paid annual holiday plus bank holidays Hourly Rate/Salary: £11.50 per hour / £20,930 per year Location: Redruth, Cornwall TR16 4DE As part of our continued growth, this is an exciting opportunity to join the Rehasense UK team as a full time Customer Service...

  • Customer Support Specialist

    5 days ago

    Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a customer support advisor position with our amazing client. They create industry leading satellite communications and IT management solutions with innovation and customer service...

  • Customer Support Specialist

    5 days ago

    Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a customer support advisor position with our amazing client. They create industry leading satellite communications and IT management solutions with innovation and customer service...

  • Customer Support Specialist

    2 weeks ago

    Redruth, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: CompetitiveContract Type: Permanent full time.Omega Resource Group is seeking a skilled Customer Support Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our...

  • Customer Support Specialist

    2 weeks ago

    Redruth, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: CompetitiveContract Type: Permanent full time.Omega Resource Group is seeking a skilled Customer Support Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our...

  • Customer Service Advisor

    4 months ago

    Redruth, United Kingdom Contract signs Ltd Full time

    Contract Sign Systems Ltd is a well-established ISO9001:2015 & 14001:2015 quality assured company based in Cornwall. We are currently recruiting for the vacancy of **Customer Service Advisor** to join the team. This is a full-time role, assisting in the administration of a busy office environment and supporting our design team and sales team. - Excellent...

  • Customer Service Advisor

    4 months ago

    Redruth, United Kingdom FMG Repair Services Full time

    Providing maternity cover for 12 months. Hours: 40 per week Mon - Fri 8am - 5pm (1 hour lunch) + 1 in 4 Saturdays 9am - 12 noon (paid as overtime) This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Redruth. As a Customer Service...

  • Customer Support Specialist

    1 week ago

    Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Omega Resource Group is seeking a skilled Customer Support Advisor to join their team. As a key member of the customer support team, you will be responsible for providing exceptional support to clients, ensuring their satisfaction and loyalty to the company. The ideal candidate will have excellent communication skills, a strong understanding of customer...

  • Customer Support Specialist

    1 week ago

    Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Omega Resource Group is seeking a skilled Customer Support Advisor to join their team. As a key member of the customer support team, you will be responsible for providing exceptional support to clients, ensuring their satisfaction and loyalty to the company. The ideal candidate will have excellent communication skills, a strong understanding of customer...

  • Customer Service Advisor

    3 months ago

    Redruth, United Kingdom FMG Repair Services Full time

    Providing maternity cover for12 months. Hours: 40 per week Mon - Fri 8am - 5pm (1 hour lunch) + 1 in 4 Saturdays 9am - 12 noon (paid as overtime) This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Redruth. As a Customer Service...

  • Part Time Customer Service Advisor

    3 months ago

    Redruth, United Kingdom Rehasense Uk Full time

    **Part Time Customer Service Advisor** £10.65 per hour. 80 Hours Pro rata Annual leave plus bank holidays. Will be expected to cover full time hours during staff annual leave. As part of our continued growth, this is an exciting opportunity to join the Rehasense UK team. The role requires professionalism, initiative, multi-tasking and excellent verbal...

  • Customer Service Representative

    5 days ago

    Redruth, Cornwall, United Kingdom Search Full time

    Customer Support AdvisorSearch is seeking a skilled Customer Support Advisor to join our team in Redruth. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.Key Responsibilities:Respond to customer enquiries in a timely and efficient manner, ensuring a five-star...

  • Customer Service Representative

    5 days ago

    Redruth, Cornwall, United Kingdom Search Full time

    Customer Support AdvisorSearch is seeking a skilled Customer Support Advisor to join our team in Redruth. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.Key Responsibilities:Respond to customer enquiries in a timely and efficient manner, ensuring a five-star...

  • Customer Service Representative

    6 days ago

    Redruth, Cornwall, United Kingdom Search Full time

    Customer Support AdvisorSearch is seeking a skilled Customer Support Advisor to join our team in Redruth. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.Key Responsibilities:Respond to customer enquiries in a timely and efficient manner, ensuring a five-star...

  • Customer Service Representative

    6 days ago

    Redruth, Cornwall, United Kingdom Search Full time

    Customer Support AdvisorSearch is seeking a skilled Customer Support Advisor to join our team in Redruth. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.Key Responsibilities:Respond to customer enquiries in a timely and efficient manner, ensuring a five-star...

  • Customer Service Representative

    2 weeks ago

    Redruth, Cornwall, United Kingdom Search Full time

    Customer Support Advisor RoleWe are seeking a skilled Customer Support Advisor to join our team at Search. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone and email.Key Responsibilities:Respond to customer enquiries in a timely and efficient manner, ensuring a five-star...