Senior Claims Handler
1 month ago
A growing London Market insurer, is looking for a Senior Claims Handler to join their Casualty team in London. Hybrid working is offered, 2 days a week in their London Office.
Key responsibilities
• Ensure claims are handled to our high standards and in line with Lloyd’s Principles,
internal Claims Handling Guidelines and compliance with claims Key Performance Indicators
• Manage allocated claims to provide satisfactory conclusions for all interested parties, with a view to minimising the claims lifecycle and static claims.
• Analyse complex information from different sources identify and investigate coverage
issues examine claims liability negotiate claims with counterparties
• Develop and maintain an in depth knowledge of relevant case law dependent on class of business
• Responsible for accurately assessing and identifying trends
• where relevant, manage the activity of outsource providers and TPA’s, ensuring they are delivering high quality claims outcomes, identifying opportunities to adopt proactive
strategies where this generates value.
• Support and implementation of our claims philosophy which is to deliver a consistent
and high-quality service and ensure all claims are assessed in a fair and prompt manner in compliance with all regulatory standards and our internal standards and in compliance with Lloyds Oversight Principles.
• Contribute to our profitability by ensuring that claims are handled appropriately,
accurate reserves are maintained, subrogation opportunities are maximised, and expenses are properly controlled.
• Ensure significant developments and/or new complex claims with potential to USD
1m+ and/or financial movements of USD 500k+ get reported to the Claims Manager as soon as practicable for inclusion on the weekly report to Senior Management.
• Act within claims authority both financial and non-financial (including appropriate referrals with regards to declinatures and reservations of rights), ensuring compliance with the referral process for litigation against or involving Premia or companies for which we have claims handling responsibility.
• Participation in quarterly actuarial reviews and reserving committees where appropriate.
• Assistance with Reinsurance queries in order to accelerate payment of our claims.
• Undertake activities/projects to enable proactive management of our claims including in relation to static claims. Comply with obligations to refer and record certain categories of claims.
• Ensure appropriate collaboration with the Claims Operations Team to enable us to
meet/exceed our KPIs.
• Provide support as required in respect of current and future portfolio transfers into our business, including support for due diligence of potential target portfolios (both Lloyd’s and non-Lloyd’s), and supporting the transfer of the management of claims portfolios into our business.
• Undertake training as required including mandatory Conduct Risk training
modules
• Build and enhance relationships with all external stakeholders, and act as the escalation
point where appropriate.
• Assist in the organisation of internal and external peer reviews and audit with subsequent review and implementation of any recommendations.
• Be a key point of contact for internal stakeholders and functions including Underwriting, Exposure Management, Reinsurance, Operations, Delegated Operations and Compliance.
• Any other reasonable duties that fall under the remit of the role being performed
Skills & experience profile
• Extensive experience of Casualty lines (Professional Lines a bonus)
• Strong communication, presentation and negotiation skills
• Ability to adapt in a fast-changing environment, quickly identifying and solving problems.
• Knowledge of the Microsoft Office suite and other claims related software (e.g., Sequel and Trax).
• Good team working ethic with excellent customer service approach.
• Experience of auditing TPAs, Coverholders and Lawyers
• Organisational skills and ability to prioritise
• Ability to take control of own continuous professional development
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