Senior Claims Handler
2 weeks ago
About the Role
We are seeking a highly skilled Senior Claims Handler to join our team at Hastings Direct. As a Senior Claims Handler, you will be responsible for managing a portfolio of high value claims, including gathering information to enable early liability decisions and considering economic settlements.
Key Responsibilities
- Manage a portfolio of high value claims, including gathering information and making liability decisions.
- Act as a technical referral point for junior claims colleagues, providing guidance and support to develop their technical skills.
- Provide support to the Bodily Injury Unit team through mentoring, training, and other projects.
- Carry out technical audits and record findings, highlighting knowledge shortfalls or trends.
- Ensure all cases within your financial handling authority are referred to your mentor at agreed times.
- Manage your own self-development, agreeing a personal development plan with your team leader and working towards it.
Requirements
- Substantial knowledge and experience of settling claims in excess of £25k, including litigation.
- Colleague coaching and development knowledge, with good team working and building skills.
- Strong negotiation and influencing skills, combined with natural problem-solving ability.
About Us
Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We focus on getting it right for our colleagues, customers, company, and community, and we're proud of the journey we're on as a company.
What We Offer
- An attractive salary based on experience, with pay reviews completed each year.
- A flexible and hybrid working approach, with the option to work from home and in the office.
- A competitive bonus scheme, based on Hastings' performance against our business goals and your own personal performance.
- A range of benefits, including discounts and cashback at everyday retailers, fee-free independent mortgage advice, and free access to financial wellbeing support.
Our 4Cs Principles
We believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
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