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Customer Service Administrator

2 months ago

Middleton, United Kingdom CV-Library Full time

Kinetic Industrial are looking for an experienced Customer Service Administrator for one of our clients based in Middleton.

Our client are a leading global supplier of safety components and solutions to the Railway Industry. This is a permanent position, where you will be required to work Monday to Thursday, 7:30am to 3:30pm, and Friday 7:30am to 1:30pm.

As a Customer Service Administrator, you are responsible for supporting our customers with their spare part requests. You would be the contact for all customer queries and questions.

You will also as a Customer Service Administrator be responsible for;
* Assisting customers with parts specifications
* Help identify the right parts based on customer needs
* Communicate with customers to clarify spare parts needs
* Work closely with internal departments
* Prepare and calculate quotations for parts for customers
* Keep records of all quotations and update them regularly
* Track quotation status and report on conversion rates and sales performance.
* Maintain detailed documentation of all transactions and communications related to parts.
* Generate regular reports on quotations, customer interactions, and sales performance.
* Manage the repair cycle, including preparing quotes for repairs, processing orders, shipping, and invoicing.

To be successful with this role you will need;
* A degree in Business Administration.
* Certifications in supply chain management or technical training are advantageous.
* 2-3 years of experience in parts administration, customer service, or a similar field, ideally in a technical or engineering environment.
* Skilled in Microsoft Office (Excel, Word, Outlook) and experienced with ERP systems (preferably Oracle).
* Excellent communication skills in English; additional languages are beneficial.
* A team-oriented individual with an interest in technical products within the railway sector.
* Organised and able to remain calm under pressure.
* Quick to understand new concepts and eager to learn.

Benefits:
* Easy communication across teams and managers, so decisions happen fast.
* You'll have control over your work and are encouraged to take initiative.
* Plenty of opportunities to grow your career, supported by a motivated international team and a positive work environment.
* Permanent position
* £30,000 per annum
* Monday to Friday role with an early finish on a Friday
* Opportunity to work for an global company

If you're seeking a new opportunity where you can learn, grow, and advance your career, and you possess the relevant skills and experience, we'd love to hear from you. Please apply with your most up-to-date CV.

Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities.

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