Technical Customer Services Advisor

2 months ago


Chessington, United Kingdom CV-Library Full time

Technical Customer Services Advisor

Perm

Chessington

£26,000pa - £28,000pa

My client is currently looking to recruit a Technical Customer Services Advisor for a perm role based in Chessington. The ideal candidate will have a passion for gaming and a good technical background.

Technical Expertise & Problem-Solving Skills:

*

The ideal candidate must have an understanding in technical troubleshooting and repair especially in hardware and software systems.

*

Hands-on experience with diagnosing maintaining and repairing hardware and related electronic systems with an ability to quickly analyse issues and implement effective solutions.

*

Familiarity with gaming peripherals and console systems is a plus.

Passion for Gaming & Emerging Technologies:

*

A genuine enthusiasm for gaming and cutting-edge tech is essential.

*

The candidate should stay up-to-date with the latest industry trends new game releases and innovative technologies that can enhance the arcade experience. Their passion for gaming will drive them to seek continuous improvement in the company’s offerings ensuring the arcade remains competitive and exciting.

Customer-Centric Approach & Communication Skills:

*

Excellent communication skills and a customer-first mindset are crucial. The advisor will interact directly with arcade customers assisting with technical issues and ensuring a smooth gaming experience.

*

The ability to explain complex technical issues in a simple approachable manner and provide outstanding service is essential to foster a positive environment and enhance customer loyalty. In essence the ideal Technical Services Advisor is someone who is both technically savvy and a gaming enthusiast dedicated to delivering top-notch service and pushing the boundaries of the arcade experience.

Key Responsibilities & Duties

* Handling technical phone calls/emails from our worldwide customer base as well as internal departments and providing solutions using the internal knowledge base

* Process all warranty claims & tracking progress to a successful conclusion.

* Accurately maintain the CRM system

* As part of a team be responsible for stock management & rotation in warranty warehouse.

* Managing and tracking of all outsourced repairs.

* Participate and contribute to team meetings and other company events across the organisation including occasional work at exhibitions or installations.

* To take reasonable care for health and safety of themselves and others who may be affected by their acts or omissions.

* To ensure that work area is kept clean, tidy and free of hazards and that good housekeeping is maintained at all times.

* Ensure all gaming products are fully compliant and machines are correctly labelled



  • Chessington, United Kingdom CV-Library Full time

    Are you a tech-savvy and customer-oriented problem solver? Are you passionate about delivering exceptional service? Technical Customer Service Advisor Chessington - Free Parking! Permanent Opportunity £26,000 - £28,000 plus 23 days holiday plus BH, + gift incentives, social events, foodie Fridays, pool table and games!!! Monday to Friday,...


  • Chessington South, United Kingdom CV-Library Full time

    Job title: Technical Customer Services Advisor Location: Chessington KT9 (Fully on site) Contract Type: Permanent Salary: £26,000 - £28,000 Job Purpose Our client, a leader in gaming technology and customer support, is seeking a dedicated Technical Customer Services Advisor. This role requires someone with hands-on technical expertise in...


  • Chessington, United Kingdom CV-Library Full time

    Based in Chessington * £26,000 - £28,000 (DOE) * Full time, 8am – 5pm * Free parking * 20 days holiday + bank holidays The Technical Customer Services Advisor plays a vital role in the technical support team, handling a range of after-sales issues, including warranty claims and operational challenges. This position demands...


  • Chessington, United Kingdom Absolutely Recruitment Full time

    **Customer Service Advisor** **Salary: £25,000 - £26, 500 per annum** **PERMANENT Full time, office -based role - 37.5 Hours per week** **(1 remote working Saturday per month with a day off in the week)** **Based in Chessington, Surrey** **IMMEDIATE ROLE !** We are currently recruiting for a Customer Service Advisor on behalf of our client, a well -...


  • Chessington, United Kingdom CV-Library Full time

    Technical Sales Advisor Location: Outskirts of Chessington Salary: £22,500 basic, OTE £55,000-£60,000 Are you a proactive and customer-focused professional looking to take the next step in your career? Lloyd Recruitment Services is delighted to partner with a leading company on the outskirts of Chessington, searching for a Technical...


  • Chessington, Greater London, United Kingdom Kenneth Brian Associates Limited Full time

    Kenneth Brian Associates Limited, a leading organisation based in the UK, is seeking an exceptional candidate to join their team as a Customer Service Advisor. This exciting opportunity offers an excellent salary package.Salary: £25,000 - £35,000 per annum, depending on experience.About the RoleWe are looking for a technically minded individual with...


  • Chessington South, United Kingdom CV-Library Full time

    Technical Customer Service Advisor * Based in Chessington * £26,000 - £28,000 (DOE) * Monday – Thursday, 8am – 5pm * Free parking * 20 days holiday + bank holidays The Technical Customer Services Advisor plays a vital role in the technical support team, handling a range of after-sales issues, including warranty claims...


  • Chessington, Greater London, United Kingdom Kenneth Brian Associates Limited Full time

    We are seeking an ambitious team player to join Kenneth Brian Associates Limited as a Customer Service Advisor. Key responsibilities include delivering excellent customer service, troubleshooting technical issues, and contributing to a dynamic team environment.Duties Include:Providing top-notch customer service to clients.Resolving technical issues in a...


  • Chessington, United Kingdom Kenneth Brian Associates Limited Full time

    Kenneth Brian Associates are recruiting for an exciting opportunity to join a leading organisation based in Chessington. We are seeking candidates with excellent customer service skills who are also technically minded and able to troubleshoot and problem solver also. This is an excellent opportunity for someone who wants to work as part of a busy and leading...


  • Chessington, United Kingdom CV-Library Full time

    Role - Customer Service Advisor Location - Chessington - parking on-site Term - Full time Temporary Contract Start date - ASAP Working - 37.5 hours per week / Monday - Friday (Apply online only) (weekend overtime available) Rate - £12.30 per hour, up to double time for weekend work Booking Duration - Booking to be reviewed in January Our...


  • Chessington, United Kingdom Tate Full time

    Role - Customer Service AdvisorLocation - Chessington - parking on-siteTerm - Full time Temporary ContractStart date - ASAPWorking - 37.5 hours per week / Monday - Friday (Apply online only) (weekend overtime available) Rate - £12.30 per hour, up to double time for weekend workBooking Duration - Booking to be reviewed in January Our market-leading clients...


  • Chessington, United Kingdom InXpress Full time

    InXpress are looking for a Customer Service Agent to join our small, friendly team. We want to hear from you if you have a passion for providing great customer service and going the extra miles for customer satisfaction. We are a fast growing dynamic international express and freight company, selling courier & freight solutions to SME businesses. Through our...


  • Chessington, United Kingdom Tate Full time

    Role - Customer Service AdvisorLocation - Chessington - parking on-siteTerm - Full time Temporary ContractStart date - ASAPWorking - 37.5 hours per week / Monday - Friday 0900 - 1700 (weekend overtime available) Rate - £12.30 per hour, up to double time for weekend workBooking Duration - Booking to be reviewed in January Our market-leading clients who are...


  • Chessington, United Kingdom CV-Library Full time

    £25,000 - £27,000 (DOE) * Based in Chessington * 25 days holiday + bank holidays * Monday – Friday, 9am – 5pm * End of year bonus This position is focused on managing customer communications and provide a high quality of customer service. Efficiently manage general administrative tasks, updating customer accounts and...


  • Chessington, Greater London, United Kingdom GSF Car Parts Full time

    About The RoleAt GSF Car Parts, we are seeking an experienced and customer-focused Sales Advisor to join our team. This role offers a unique opportunity to develop your skills in a fast-paced sales environment and contribute to the success of our business.


  • Chessington, Greater London, United Kingdom Kenneth Brian Associates Limited Full time

    Job OverviewKenneth Brian Associates Limited is seeking a skilled Customer Service Specialist to join their team. The ideal candidate will possess excellent customer service skills, technical expertise, and problem-solving abilities.Duties and Responsibilities:Provide exceptional customer service via phone, email, or in-person interactions.Utilize technical...

  • Operations Supervisor

    6 months ago


    Chessington, United Kingdom Absolutely Recruitment Full time

    **Job Title**: Operations Supervisor (Technical Service) **Contract**: Permanent, Full-Time **Location**: Chessington **Salary**: £28-31,000 per annum **About the Company** Our client is a leading supplier of commercial coffee machines renowned for their exceptional customer service. With a focus on providing top-quality automated coffee solutions,...

  • Scan Assistant

    6 months ago


    Chessington, United Kingdom Window to the womb Full time

    Reporting to the Clinic Manager, the role provides the vital link between the sonographer and the family, ensuring that from the moment the family arrives, their experience is optimised and the relationship with the customer is fully developed. We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with...


  • Chessington, United Kingdom Chessington World of Adventures Resort Full time

    Roles & Responsibilities: This role will oversee and manage project initiatives within the Technical Services department. Responsible for developing safe systems of work, ensuring compliance with regulations, and driving continuous improvement efforts, this role ensures the smooth operation and maintenance of attractions and facilities while prioritising...


  • Chessington, United Kingdom Ross Care Full time

    Customer Service CoordinatorSalary: £24,252 FTEFull timeWheelchair Service Centre, Chessington, KT9 1HFPurpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.Main duties and responsibilitiesClinical bookings – Responsible for booking of clinical appointments from waiting list and ensuring...