Customer Service Coordinator

2 weeks ago

Chessington, United Kingdom Ross Care Full time

Customer Service Coordinator

Salary: £24,252 FTE

Full time

Wheelchair Service Centre, Chessington, KT9 1HF


Purpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.


Main duties and responsibilities

Clinical bookings – Responsible for booking of clinical appointments from waiting list and ensuring clinicians are booked to capacity in line with company KPIs.

Raising orders – responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email. Scheduling of orders – Responsible for contacting the service users and agreeing a convenient delivery/collection/repair date within the company KPIs.

Engineers daily schedule- Responsible for ensuring engineers are booked daily to capacity.

Communication – Responsible for answering daily calls within a busy department in a courteous/friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution/outcome in all cases. Communicating any issues that cannot be resolved by yourself to the assistant Operations Manager.

Administration- Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.

General –You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover the other staff in their absence. Undertake the job in line with company competencies as follows;

  • Achieves business results and adds value to the service.
  • Focuses on internal and external customers.
  • Builds and maintains effective teamwork with colleagues.
  • Embraces change. Perform duties according to all company policies, procedures and instructions.


This Job description shall not limit your role, you will be also asked to carry out other duties that your Line Manager feels are within your capabilities and skill set.

The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.


Key Performance Indicators;

  • Orders processed with accuracy.
  • Queries, enquiries and complains resolved with excellent customer service.
  • Completed orders processed in a timely manner.


Person Required Skills

  • Excellent Customer Service Skills
  • Excellent communication Skills to interact with internal staff and departments, Prescribers and Service Users
  • Must be able to work off their own initiative as well as part of a team.
  • Computer Literate with good working Knowledge of word and Excel
  • Excellent telephone manner
  • Excellent organisational skills with a good eye for detail.
  • An enthusiastic and motivated individual who strives to succeed.
  • Must be flexible, adaptable, and positive to their approach to work.


Knowledge

  • Previous experience within a busy customer service department
  • Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.
  • Experience with a similar type of role would be beneficial.


Qualifications

  • Qualified to GCSE level or equivalent.


Interested in this Customer Service Coordinator role? apply now with your updated CV.

  • Customer Service Coordinator

    2 weeks ago

    Chessington, United Kingdom Equals One Ltd Full time

    Customer Service Coordinator Salary: £24,252 FTE Full time Chessington, KT9 Purpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department. Main duties and responsibilities Clinical bookings Responsible for booking of clinical appointments from waiting list and ensuring clinicians are booked to...

  • Customer Service Coordinator

    2 weeks ago

    Chessington, United Kingdom Equals One Ltd Full time

    Customer Service Coordinator Salary: £24,252 FTEFull timeChessington, KT9Purpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.Main duties and responsibilitiesClinical bookings Responsible for booking of clinical appointments from waiting list and ensuring clinicians are booked to capacity...

  • Customer Service Coordinator

    2 weeks ago

    Chessington, United Kingdom Ross Care Full time

    Customer Service CoordinatorSalary: £24,252 FTEFull timeWheelchair Service Centre, Chessington, KT9 1HFPurpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.Main duties and responsibilitiesClinical bookings – Responsible for booking of clinical appointments from waiting list and ensuring...

  • Customer Service Coordinator

    3 weeks ago

    Chessington, United Kingdom Equals One Full time

    Customer Service Coordinator Salary: £24,252 FTEFull timeWheelchair Service Centre, Chessington, KT9 1HFPurpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.Main duties and responsibilitiesClinical bookings – Responsible for booking of clinical appointments from waiting list and ensuring...

  • Customer Service Coordinator

    3 weeks ago

    Chessington, United Kingdom Equals One Full time

    Customer Service Coordinator Salary: £24,252 FTEFull timeWheelchair Service Centre, Chessington, KT9 1HFPurpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.Main duties and responsibilitiesClinical bookings – Responsible for booking of clinical appointments from waiting list and ensuring...

  • Customer Service Coordinator

    2 weeks ago

    Chessington, UK, South West London, United Kingdom Ross Care Full time

    Customer Service CoordinatorSalary: £24,252 FTEFull timeWheelchair Service Centre, Chessington, KT9 1HFPurpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.Main duties and responsibilitiesClinical bookings – Responsible for booking of clinical appointments from waiting list and ensuring...

  • Customer Service Coordinator

    3 weeks ago

    Chessington North and Hook, United Kingdom CV-Library Full time

    Customer Service Coordinator Salary: £24,252 FTE Full time Wheelchair Service Centre, Chessington, KT9 1HF Purpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department. Main duties and responsibilities Clinical bookings – Responsible for booking of clinical appointments from...

  • Import Customs Clearance Coordinator

    3 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the PositionLidl GB is seeking a highly skilled Import Customs Clearance Coordinator to join its team. This key role involves working closely with the buying and international teams to classify products and ensure compliance with trade regulations.Main ResponsibilitiesThe successful candidate will be responsible for:Accurately classifying products...

  • Customer Services Advisor

    6 months ago

    Chessington, United Kingdom Absolutely Recruitment Full time

    **Customer Service Advisor** **Salary: £25,000 - £26, 500 per annum** **PERMANENT Full time, office -based role - 37.5 Hours per week** **(1 remote working Saturday per month with a day off in the week)** **Based in Chessington, Surrey** **IMMEDIATE ROLE !** We are currently recruiting for a Customer Service Advisor on behalf of our client, a well -...

  • Customer Service Advisor

    6 months ago

    Chessington, United Kingdom InXpress Full time

    InXpress are looking for a Customer Service Agent to join our small, friendly team. We want to hear from you if you have a passion for providing great customer service and going the extra miles for customer satisfaction. We are a fast growing dynamic international express and freight company, selling courier & freight solutions to SME businesses. Through our...

  • Customer Service Specialist

    1 month ago

    Chessington, Greater London, United Kingdom Kenneth Brian Associates Limited Full time

    Job OverviewKenneth Brian Associates Limited is seeking a skilled Customer Service Specialist to join their team. The ideal candidate will possess excellent customer service skills, technical expertise, and problem-solving abilities.Duties and Responsibilities:Provide exceptional customer service via phone, email, or in-person interactions.Utilize technical...

  • Temp Customer Services

    4 weeks ago

    Chessington, United Kingdom CV-Library Full time

    Role - Customer Service Advisor Location - Chessington - parking on-site Term - Full time Temporary Contract Start date - ASAP Working - 37.5 hours per week / Monday - Friday (Apply online only) (weekend overtime available) Rate - £12.30 per hour, up to double time for weekend work Booking Duration - Booking to be reviewed in January Our...

  • Temp Customer Services

    3 weeks ago

    Chessington, United Kingdom Tate Full time

    Role - Customer Service AdvisorLocation - Chessington - parking on-siteTerm - Full time Temporary ContractStart date - ASAPWorking - 37.5 hours per week / Monday - Friday (Apply online only) (weekend overtime available) Rate - £12.30 per hour, up to double time for weekend workBooking Duration - Booking to be reviewed in January Our market-leading clients...

  • Customer Service Specialist

    2 weeks ago

    Chessington, Greater London, United Kingdom Job Board Direct Full time

    Customer Service SpecialistWe are looking for a highly motivated and organised Customer Service Specialist to join our team at Job Board Direct.The ideal candidate will have excellent communication skills, be proactive and confident in speaking with clients. Responsibilities include:Providing exceptional customer service and supportWorking closely with the...

  • Temp Customer Services

    4 weeks ago

    Chessington, United Kingdom Tate Full time

    Role - Customer Service AdvisorLocation - Chessington - parking on-siteTerm - Full time Temporary ContractStart date - ASAPWorking - 37.5 hours per week / Monday - Friday 0900 - 1700 (weekend overtime available) Rate - £12.30 per hour, up to double time for weekend workBooking Duration - Booking to be reviewed in January Our market-leading clients who are...

  • Customer Service Advisor

    1 month ago

    Chessington, United Kingdom CV-Library Full time

    £25,000 - £27,000 (DOE) * Based in Chessington * 25 days holiday + bank holidays * Monday – Friday, 9am – 5pm * End of year bonus This position is focused on managing customer communications and provide a high quality of customer service. Efficiently manage general administrative tasks, updating customer accounts and...

  • Warehouse Coordinator

    6 months ago

    Chessington, United Kingdom Aramark Full time

    Aramark UK is looking to hire a Warehouse coordinator to join the fantastic team at Chessington World of Adventures. This is a permanent and full time opportunity reporting into our Head of F&B and will assume responsibility for the supervision of all warehouse activities, ensure efficient processes, and maximize warehouse productivity. The warehouse...

  • Technical Customer Services Advisor

    2 months ago

    Chessington South, United Kingdom CV-Library Full time

    Job title: Technical Customer Services Advisor Location: Chessington KT9 (Fully on site) Contract Type: Permanent Salary: £26,000 - £28,000 Job Purpose Our client, a leader in gaming technology and customer support, is seeking a dedicated Technical Customer Services Advisor. This role requires someone with hands-on technical expertise in...

  • Customer Service Support Specialist

    3 weeks ago

    Chessington, Greater London, United Kingdom Kenneth Brian Associates Limited Full time

    We are seeking an ambitious team player to join Kenneth Brian Associates Limited as a Customer Service Advisor. Key responsibilities include delivering excellent customer service, troubleshooting technical issues, and contributing to a dynamic team environment.Duties Include:Providing top-notch customer service to clients.Resolving technical issues in a...

  • Customer Service Advisor

    2 months ago

    Chessington, United Kingdom Kenneth Brian Associates Limited Full time

    Kenneth Brian Associates are recruiting for an exciting opportunity to join a leading organisation based in Chessington. We are seeking candidates with excellent customer service skills who are also technically minded and able to troubleshoot and problem solver also. This is an excellent opportunity for someone who wants to work as part of a busy and leading...