Resident Liaison Officer

3 days ago

Swindon, United Kingdom CV-Library Full time

I am currently recruiting for Resident Liaison Officer based in Marlborough and Swindon area.

This is a Temp-Perm assignment with a Top Tier Contractor

Candidates must be able to work Monday-Friday 8am--4pm

We are looking for experienced candidates to provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.

The post holder will be responsible to the Project Manager on specific matters relating to their

projects. The post holder will undertake the following specific duties:

Offer information, advice and assistance to tenants and leaseholders whilst major works

are being carried out to their homes.

Liaise with and set the standard for contractors and their RLO's (and where appropriate

consultants) engaging with residents.

Take an active role in developing, agreeing and managing the residents consultation

plan for individual projects.

Agree with contractors the resident's information packs, and format and content of

updates to residents, including newsletters using a variety of media outlets.

Coordinate the temporary or permanent re-housing of residents, where necessary.

Advise Project Managers of the likely effects of capital works on residents.

Provide information, and assistance to leaseholders concerning their obligations to

contribute to the cost of major works thorough service charge payments.

Liaise with contractors, external agencies and Home Group staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents.

Ensure that insurance claims and other claims submitted by residents are processed efficiently.

Initiate and manage legal action against individual tenants and/or leaseholders where necessary.

Participate in the development of capital projects, as a project team member.

Advise Project Managers of any issues which may affect the project.

Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough.

Design and carry out social surveys prior to the commencement of major projects.

Establish and maintain a customer feedback/complaints procedure for each project.

Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.

Ensure proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision made for their needs long term.

Devise and maintain systems for reporting defects arising during the work or afterwards.

Undertake resident satisfaction surveys following the completion of capital projects,

including a full analysis.

Review regularly the procedures for consulting and communicating with residents and suggest improvements.

Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme.

Any other relevant and appropriate duties as may be required for the delivery of the capital investment programme.

Skills; Experience and Attitude

Knowledge of the construction industry and site operations.
Knowledge of health and safety matters.
Knowledge of current developments in housing policy and customer service.
Experience of working in social housing, local government or customer-service environment.
Experience of working with tenants and leaseholders whose homes are undergoing major building works.
Ability to communicate effectively, both in writing and verbally.
Can create and maintain constructive working relationship with people at all levels, both internally and externally.
Presentation skills.
Analytical and problem-solving skills.
Ability to plan own work in logical way without close supervision.
Ability work well under pressure and to tight deadlines.
Ability to create simple spreadsheets, and update more complex ones
Ability to do mail merges and issue communications to residentsOther:

Proficient in Microsoft - Word & Excel
Enthusiastic about working in a customer services environment.
Works well in a team.
Conscientious and self-motivated.
Readily accepts responsibility.
Shows attention to detail.
Display a flexible approach to work.
Shows initiative in proposing service improvements.
Courteous and personable.
Resilient and even-tempered.
Enthusiastic about playing a key in improving the quality of housing in the Home Group
Willingness to work outside office hoursTo be consider for this role we are only contacting candidates with the relevant experience and candidates must have social housing experience and own transport.

Setsquare is committed to equality in the workplace and is an equal opportunity employer.

Setsquare is acting as an Employment Business in relation to this vacancy

  • Resident Liaison Officer

    5 months ago

    Swindon, United Kingdom PiLON Full time

    **Salary Range**: £25,000 - £28,000 gross per annum including car allowance, fuel card is provided on top **Contract type**: Employment, permanent, full-time role Due to sustained business growth and several long-term contracts wins, **we are expanding the team **and are** looking for experienced Resident Liaison Officers** to join us in Swindon and its...

  • Resident Liaison Officer

    5 months ago

    Swindon, United Kingdom PiLON Full time

    **Salary Range**: £25,000 - £28,000 gross per annum including car allowance, fuel card is provided on top **Contract type**: Employment, permanent, full-time role Due to sustained business growth and several long-term contracts wins, **we are expanding the team **and are** looking for experienced Resident Liaison Officers** to join us in Swindon and its...

  • Resident Liaison Officer Trainee

    3 weeks ago

    Swindon, Swindon, United Kingdom Construction Professionals Recruitment Full time

    Job Title: Trainee Resident Liaison OfficerWe are seeking a highly skilled and motivated Trainee Resident Liaison Officer to join our team at Construction Professionals Recruitment.Main Responsibilities:Confidentiality: Maintain strict confidentiality concerning all client information.Equal Opportunities: Operate in accordance with the company's equal...

  • Resident Liaison Officer Trainee

    3 weeks ago

    Swindon, United Kingdom Construction Professionals Recruitment Full time

    At Construction Professionals Recruitment, we are seeking a highly skilled Trainee Resident Liaison Officer to join our team in the South and Southeast regions. This role is perfect for individuals who are passionate about delivering exceptional customer service and ensuring seamless communication between residents, project site teams, and clients.The...

  • Trainee Resident Liaison Officer

    1 week ago

    Swindon, United Kingdom Construction Professionals Recruitment Full time

    Job Description Join a renowned property services provider in the South and Southeast, with extensive experience serving the public sector. This company consistently achieves award-winning outcomes through creative, sustainable, socially responsible, and environmentally aware approaches. Job Description: Trainee Resident Liaison Officer (RLO) As a Trainee...

  • Trainee Resident Liaison Officer

    2 weeks ago

    Swindon, United Kingdom Construction Professionals Recruitment Full time

    Join a renowned property services provider in the South and Southeast, with extensive experience serving the public sector. This company consistently achieves award-winning outcomes through creative, sustainable, socially responsible, and environmentally aware approaches.Job Description: Trainee Resident Liaison Officer (RLO)As a Trainee Resident Liaison...

  • Trainee Resident Liaison Officer

    3 weeks ago

    Swindon, United Kingdom Construction Professionals Recruitment Full time

    Join a renowned property services provider in the South and Southeast, with extensive experience serving the public sector. This company consistently achieves award-winning outcomes through creative, sustainable, socially responsible, and environmentally aware approaches.Job Description: Trainee Resident Liaison Officer (RLO)As a Trainee Resident Liaison...

  • Trainee Resident Liaison Officer

    3 weeks ago

    Swindon, United Kingdom Construction Professionals Recruitment Full time

    Join a renowned property services provider in the South and Southeast, with extensive experience serving the public sector. This company consistently achieves award-winning outcomes through creative, sustainable, socially responsible, and environmentally aware approaches.Job Description: Trainee Resident Liaison Officer (RLO)As a Trainee Resident Liaison...

  • Resident Liaison Officer Trainee

    3 weeks ago

    Swindon, Swindon, United Kingdom Construction Professionals Recruitment Full time

    At Construction Professionals Recruitment, we are seeking a highly skilled Trainee Resident Liaison Officer to join our team in the South and Southeast regions. This role is perfect for individuals who are passionate about building strong relationships with residents and ensuring seamless communication between residents, project site teams, and clients.The...

  • Resident Liaison Officer

    2 weeks ago

    Swindon, United Kingdom Construction Professionals Recruitment Full time

    Job DescriptionConstruction Professionals Recruitment is seeking a highly skilled Resident Liaison Officer to join our team. As a key member of our site support team, you will be responsible for ensuring seamless communication between residents, project site teams, and clients.Key Responsibilities:Communication and Liaison: Foster strong relationships with...

  • Trainee Resident Liaison Officer

    3 weeks ago

    Swindon, UK, Wiltshire, United Kingdom Construction Professionals Recruitment Full time

    Join a renowned property services provider in the South and Southeast, with extensive experience serving the public sector. This company consistently achieves award-winning outcomes through creative, sustainable, socially responsible, and environmentally aware approaches.Job Description: Trainee Resident Liaison Officer (RLO)As a Trainee Resident Liaison...

  • Resident Liaison Officer

    2 days ago

    Swindon, United Kingdom Setsquare Recruitment Full time

    I am currently recruiting for Resident Liaison Officer based in Marlborough and Swindon area.This is a Temp-Perm assignment with a Top Tier ContractorCandidates must be able to work Monday-Friday 8am--4pmWe are looking for experienced candidates to provide information and support for tenants and leaseholders whose home are affected by major works and to...

  • Resident Liaison Officer

    3 weeks ago

    Swindon, Swindon, United Kingdom Construction Professionals Recruitment Full time

    Job SummaryConstruction Professionals Recruitment is seeking a skilled Resident Liaison Officer to join our team in the South and Southeast regions. As a key member of our property services team, you will play a vital role in ensuring the smooth execution of projects while maintaining excellent communication with residents and project teams.Key...

  • Liaison Officer

    5 months ago

    Swindon, United Kingdom Caddy Group Construction Full time

    urrenly looking for a **Resident Liaison officer **for the Bournemoth area **Overall Purpose** To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives. **Role Description**: - The primary function of this position is to be the first point of contact between our teams and the...

  • Liaison Officer

    5 months ago

    Swindon, United Kingdom McLaren Resourcing Full time

    **Responsibilities** - Role Description: - The primary function of this position is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the works due to take place in their homes. The RLO will also deal with customer complaints and provide support to vulnerable residents. **Job Type**:...

  • Resident Liaison Officer

    2 weeks ago

    Swindon, Swindon, United Kingdom Construction Professionals Recruitment Full time

    Construction Professionals Recruitment is seeking a skilled Resident Liaison Officer to bridge communication between residents, project site teams, and clients. This role is site-based, with the possibility of working across multiple sites as needed.Main Responsibilities:Confidentiality: Maintain strict confidentiality regarding client information.Equal...

  • Brand Liaison Officer

    4 weeks ago

    Swindon, Swindon, United Kingdom Ashbrittle Full time

    Our client, Ashbrittle, is seeking a Resident Liaison Officer to join their Site Management team on their Swindon project. The project involves internal and external works. The successful candidate will be responsible for liaising with residents and stakeholders to ensure a smooth project delivery. Key responsibilities include communicating project updates,...

  • Contract Liaison Officer

    2 weeks ago

    Swindon, Swindon, United Kingdom Construction Professionals Recruitment Full time

    Job Overview: We are seeking a skilled Contract Liaison Officer to join our team at Construction Professionals Recruitment. As a key member of our property services division, you will play a vital role in bridging communication between residents, project site teams, and clients in the South and Southeast regions. Main Responsibilities: • Develop a thorough...

  • Resident Liaison Officer

    5 months ago

    Swindon, United Kingdom 911 Staffing Ltd Full time

    **Key Responsibilities**: **Tenant Communication**: - Act as the primary point of contact for tenants regarding all matters related to facade installation, repair, and maintenance. - Proactively communicate project timelines, scope, and potential disruptions to tenants in a clear and timely manner. - Address tenant inquiries, concerns, and complaints with...

  • Liaison Officer

    2 days ago

    Swindon, United Kingdom Setsquare Recruitment Full time

    I am currently recruiting for Resident Liaison Officer based in Marlborough and Swindon area. This is a Temp-Perm assignment with a Top Tier Contractor Candidates must be able to work Monday-Friday 8am--4pm We are looking for experienced candidates to provide information and support for tenants and leaseholders whose home are affected by major works and...