Resident Liaison Officer

2 weeks ago


Swindon, United Kingdom Construction Professionals Recruitment Full time
Job Description

Construction Professionals Recruitment is seeking a highly skilled Resident Liaison Officer to join our team. As a key member of our site support team, you will be responsible for ensuring seamless communication between residents, project site teams, and clients.

Key Responsibilities:

  • Communication and Liaison: Foster strong relationships with residents, site teams, and clients to ensure effective communication and minimize disruptions.
  • Incident Management: Manage and resolve incidents, complaints, and claims in a timely and professional manner.
  • Resident Engagement: Prepare and distribute communication materials, such as letters and notices, to residents regarding project updates and important information.
  • Site Visits and Inspections: Conduct regular site visits to ensure resident needs are met and services are restored at the end of each day.
  • Health and Safety: Identify and report health and safety concerns to site management, ensuring compliance with all safety protocols.

Requirements:

  • Customer Care Experience: Background in customer care or sales, with strong communication skills and an empathetic approach.
  • Teamwork and IT Skills: Ability to work collaboratively within a team, with competent IT skills using Microsoft Word and Excel.
  • Driving Licence: A valid driving licence and access to a car are required for this role.


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