Patient Coordinator

3 weeks ago


Maidenhead, United Kingdom CV-Library Full time

Title: Patient Hospital2Home Coordinator
Pay Rate: £13
Locations: Maidenhead
Duration: 6 months (possibility of extension)
Hours: Full time (9-5.30)
Main Purpose of the role:
As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their health care professional registers them to H2H. You will set up their account, confirm all the patient and carers detail’s, arrange their first order and then check in with the patient or carer once the order has been delivered. You might need to liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient.
Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is role for someone who wants to make a difference to people’s lives. All new starters will undertake a 2-month training program overseen by our team trainer.
MAIN RESPONSIBILITIES:
* Confirm all details that we have been given by health care professionals with the patient or carer
* Follow up with the patient or carer to ensure their expectations of H2H have been met.
* Liaise with health care professionals and GP surgeries
* Provide the highest levels of customer excellence to both patients and health care professionals
* Arrange patient deliveries via telephone and email
* Answer patient and stakeholder enquiries, resolving all queries that might arise
* Use our internal database to log all patient and health care professional communication and documenting this
* Manage daily workload as delegated by Team Leader
* Communicate with internal & external stakeholders by phone & email
* To meet all internal targets
* Other duties include but are not limited to
* Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS:
* Customer Service experience in a busy environment
* Patient, understanding, caring and empathetic
* Positive, proactive and customer focused attitude
* Professional and confident telephone manner
* Competent IT skills and ability to learn new systems
* Excellent verbal & written communication skills
BENEFITS: As you’d expect from a global health care company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private health care, life assurance and a flexible benefits scheme. Top performers are recognised and rewarded monthly. There are opportunities to gain customer service related qualifications in the role



  • Maidenhead, Windsor and Maidenhead, United Kingdom Randstad Delivery Full time

    Main Purpose of the RoleAs the new patient coordinator at Randstad Delivery, you will be responsible for making the first contact with patients or carers once their healthcare professional registers them to our service. You will set up their account, confirm all patient and carer details, arrange their first order, and check in with the patient or carer once...


  • Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full time

    Role OverviewWe are seeking a highly organized and customer-focused individual to join our Patient Support team at TFP Fertility. As a Patient Support Coordinator, you will be the central point of contact for our patients, staff, and visitors, handling a broad range of enquiries in person, by telephone, and email.Your key responsibilities will...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Thames Hospice Full time

    About the RoleWe are seeking an experienced Care Coordinator to join our team at Thames Hospice. As a key member of our multidisciplinary team, you will play a vital role in providing high-quality care to patients requiring end-of-life support.Key ResponsibilitiesTo ensure that patients receive timely and individualized care based on their needs, using...


  • Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full time

    We are seeking a skilled and compassionate Fertility Support Coordinator to join our Patient Support team at TFP Fertility. As a key member of our team, you will play a vital role in providing exceptional customer care and administrative support to our patients.Key Responsibilities:Promptly and professionally manage initial patient enquiries via telephone...


  • Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full time

    We at TFP Fertility are committed to providing exceptional care to our patients as they navigate the fertility journey. Our Patient Support Administrator will play a vital role in ensuring that every patient receives a seamless and memorable experience.The ideal candidate will be passionate about delivering exceptional customer service, possess excellent...

  • Marketing Coordinator

    2 months ago


    Maidenhead, United Kingdom Pharmiweb Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in...

  • Marketing Coordinator

    1 month ago


    Maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in...

  • Marketing Coordinator

    1 month ago


    Maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in...

  • Marketing Coordinator

    1 month ago


    Maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in...

  • Marketing Coordinator

    4 weeks ago


    Maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in...

  • Marketing Coordinator

    3 weeks ago


    Maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in...

  • Marketing Coordinator

    3 weeks ago


    maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Fortrea Full time

    Clinical Trial AdministratorFortrea is seeking a skilled Clinical Trial Administrator to join our team in London. This client-dedicated role will involve working on complex Oncological Clinical Trials, providing a unique opportunity to gain valuable experience in the field.Key Responsibilities:Act as the primary point of contact for project teams and study...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Pharmiweb Full time

    Job Summary:Fortrea is seeking a highly motivated Clinical Trial Administrator to join our expanding team in Central London. As a Clinical Trial Administrator, you will play a key role in supporting the management of clinical trials, ensuring compliance with regulatory requirements and maintaining accurate records.Key Responsibilities:Act as a primary point...


  • Maidenhead, Windsor and Maidenhead, United Kingdom MAI Fortrea Development Limited Full time

    As a leading global contract research organization (CRO), Fortrea provides pharmaceutical, biotechnology, and medical device customers with a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas.Fortrea is currently seeking a proactive Clinical Trial Administrator to join our expanding team in...


  • Maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Pharmiweb Full time

    Job Summary:Fortrea is seeking a skilled Clinical Trial Administrator to join our team in Central London. As a leading global contract research organization, we provide pharmaceutical, biotechnology, and medical device customers with a wide range of clinical development, patient access, and technology solutions.Key Responsibilities:Act as the primary contact...


  • Maidenhead, Windsor and Maidenhead, United Kingdom MAI Fortrea Development Limited Full time

    As a global leader in clinical development, Fortrea is seeking a proactive Clinical Trial Administrator to join our expanding team in Central London. This client-dedicated role is a great opportunity to work with a wide range of clinical trials and therapeutic areas.The ideal candidate will have at least 1-2 years of experience supporting clinical trials in...


  • Maidenhead, Windsor and Maidenhead, United Kingdom MAI Fortrea Development Limited Full time

    As a leading global contract research organization (CRO), Fortrea provides pharmaceutical, biotechnology, and medical device customers with a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas.Fortrea is currently seeking a proactive Clinical Trial Administrator to join our expanding team in...