Customer Service Advisor

23 hours ago

Ipswich, United Kingdom CV-Library Full time

Customer Service Advisor (Independence and Wellbeing Advisor)

Pay: £13.05 per hr, 37 hours per week, Mon-Fri

Location: Office based only in Ipswich - no hybrid work.

Length: 12 months with opportunity to apply for a permanent position.

Do you possess excellent customer service?

Are you a passionate, motivated, resilient individual who would like a role that really makes a difference?

We are sourcing for multiple Customer Service Advisors (Independence and Wellbeing Advisors) to join a large team of qualified professionals who will support and enable Suffolk County Council Customer First to fulfil its statutory duties to vulnerable adults, children and families.

As a Customer Service Advisor you will be the first point of contact for social care enquiries relating to Suffolk residents, including adult services, Children and Young People's services and Mental Health referrals. This will include, managing different contact channels (telephone, email, webchat), dealing with a diverse range of individuals with a variety of queries and demands of differing complexity.

Some contacts will be from vulnerable individuals, so successful candidates will be required to have the following attributes:

Strong attention to detail
Exceptional customer service
The ability to work within a pressurised target driven environment
Comfortable with dealing with sensitive information
Passionate about Social Work & deliveringCustomer First works as a team to support one another, they work together to ensure a high standard of service is achieved. The team has a variety of individuals within the team at differing stages in their careers so they can support career development opportunities.

You will be offered an in-depth training plan, both online and face-to-face. You will be supported by a mentor throughout the start of employment as well as a direct line manager. Team Leaders will be available at all times should you have any questions.

No day will be the same within this role, you will have to demonstrate strong resilience at times, work to strict deadlines and provide a high quality of service. However, this role will also bring career progression, highly rewarding role, helping make a difference and job satisfaction

Working hours are Monday - Friday 8am - 4:09pm, 8:36am - 4:45pm & 9:15am - 17:24pm

Once you are successful in becoming a permanent member of the team and you will work directly for Suffolk County Council, and you will receive fantastic benefits like:

Performance related annual pay progression, in addition to an annual cost of living pay increase
Access to the Local Government Pension Scheme (LGPS)
Access to further training, formal qualifications, learning and career progression
Access to a health cash plan to help to cover costs such dental, optical, physio etc.
An occupational sick pay scheme
Tax free bikes through cycle to work scheme
Up to 28 days annual leave, plus bank holidays and two paid volunteering days
Plus many moreWorking as Independence and Wellbeing advisor you will gain valuable experience working with Adult and Community Service / Children and Young People Services, you will have an amazing opportunity to expand on knowledge, shadow other teams plus training sessions.

If you are looking to develop your career while being supported on the way, this position is for you

"Suffolk County Council's WE ASPIRE values: Wellbeing, Equality, Achieve, Support, Pride, Innovate, Respect and Empower.

The mission is to make a positive difference for Suffolk; committed to working together, striving to improve, and securing the best possible services.

Suffolk County Council's Ambitions based on the council's objectives as laid out in their Corporate Strategy for 2022-26

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