Customer Service

3 days ago


Bridgend, United Kingdom CV-Library Full time

TITLE: Assistance Co-ordinator

JOB REF: PV11186

EMPLOYMENT TYPE: Permanent

LOCATION: Bridgend

SALARY: £28,000 per annum

HOURS: 36 hrs per week, Weds – Sat (9.00am – 7.00pm)

CAR PARKING: Parking on site

BENEFITS: Private Health Care, Enhanced Pension Scheme, 25 days plus bank holidays – excellent benefit package

JR Personnel are an employment agency acting on behalf of a client who is looking for an Assistance Co-ordinator. The candidate will provide customer service support to their customers and offer and co-ordinate traveller queries.

Why join this client: This is an exciting new role where full training will be given.

The Company: A successful global market leader.

The Office and Culture: Working with like-minded people in a collaborative, productive environment, in friendly welcoming offices. They are a fun and exciting team to be part of, but all have an empathetic and compassionate nature.

, successful careers in our people. inspire long-term,

ROLE PROFILE:

* Taking inbound calls from travellers with medical emergencies or that require urgent assistance.

* Identify customer case concerns.

* Communicate with customers to obtain critical information for the successful resolution of the enquiry.

* Co-ordinate with both internal and external teams to assist the customer in a sensitive and courteous manner.

PERSON PROFILE:

* Exceptional customer service skills.

* “Team Player".

* Self-motivated and able to use own initiative in a fast-moving environment.

* Able to think outside the box.

* Sympathetic and respectful manner.

ESSENTIAL CRITERIA:

* Good IT skills

* Excellent communication skills, both written and verbal

* High level of accuracy

Due to the number of responses generated, we are unable to get back to every applicant. If you have not heard from us within 7 days you have not been successful on this occasion



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