Customer Service Advisor

4 weeks ago

Birmingham, United Kingdom CV-Library Full time

Customer Service Advisor

We are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy.

About Engineius

Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK.

Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability. To date we have saved fleets over 3,000,000 tonnes of CO2.

We are seeing our hard work paying off as we have won seven awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award.

Key Responsibilities:

Answering inbound phone calls from our driver network and ensuring that our drivers feel supported by:

Helping to answer their queries and providing any support required.
Solving their problems as quickly and efficiently as possible.
Using our online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer’s instructions and timings.

Building and maintaining positive relationships with our customers by:

Calling them proactively before any issue becomes a real problem and agreeing potential solutions.
Making sure that their email requests are actioned quickly and accurately.

What Are We Looking For?

Essential:

Enthusiasm and passion for customer service
Enjoys problem-solving
Experience handling a high volume of calls
Able to work well under pressure and multi-task
Enjoys relationship building and communicating with customers and suppliers over the phone
A desire to take responsibility rather than wanting to stay ‘under the radar’
Resilience
Willingness to learn and take on new challenges

Desirable:

Geographical knowledge
Vehicle knowledge
Ambition to progress in a rapidly growing business

What's in it for you?

Grow with us:

You will be part of a growing and ambitious company We want you to be happy and enjoy coming to work where you are surrounded by a supportive team.

In the heart of Birmingham:

We are based in Birmingham city centre at Somerset House, which is only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city

Socials and more

Social events and activities are held in the building once a month. We have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda.

Fitness and wellbeing:

Your wellbeing and health matter to us. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practicing on the golf simulator too.

Time to relax:

Well-deserved time off - you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service, up to a maximum of 30 days per annum.

Join Us

If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you

  • Customer Service Advisor

    5 months ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required. You will be working...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary assignment. You will be working 37.5 hours per week between the hours of 8.00 am...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. You will be working 37.5 hours per week between the hours of 8.00 am to 6.00 pm on a shift rota basis, shifts...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary position. You will be working 37.5 hours per week between the hours of 8.00 am to...

  • Customer Service Advisor

    2 months ago

    Birmingham, United Kingdom CV-Library Full time

    Customer Service Advisor (UK & Europe) As this role is regularly dealing with European customers, FLUENCY IN FRENCH AND SPANISH IS A MUST Type: Permanent, Full time Salary: £26,600 plus team performance bonus Location: Aston, Birmingham Working Pattern: Hybrid (3 office / 2 remote) Are you a customer service champion? Able to diffuse difficult...

  • Customer Service Advisor

    2 months ago

    Birmingham, United Kingdom RecRight Ltd Full time

    Customer Service Advisor (UK & Europe)As this role is regularly dealing with European customers, FLUENCY IN FRENCH AND SPANISH IS A MUSTType: Permanent, Full timeSalary: £26,600 plus team performance bonusLocation: Aston, BirminghamWorking Pattern: Hybrid (3 office / 2 remote)Are you a customer service champion? Able to diffuse difficult situations with...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **Birmingham** **Temporary** **£12.02 per hour** **Core Hours 08.00am - 17.00pm or 09.00am - 18.00pm ( must be flexible for both shifts )** **About the Company**: A Global Fleet management company is looking to take on experienced Customer Service Advisors on a Temporary basis. This forward-thinking...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Customer Service Advisor BCR/AK/11069 Birmingham - St Paul’s Square £12 per hour 4-6 weeks Bell Cornwall Recruitment’s client is a rapidly growing broadband provider with offices across the country. They are currently in need of a temporary customer service advisor ideally with prior knowledge of broadband, and certainly tech savvy enough to support...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Customer Service Advisor BCR/AK/10907 Birmingham - St Paul’s Square £10.90 per hour, potential Temporary - Permanent Bell Cornwall Recruitment’s client is a rapidly growing broadband provider with offices across the country. They are currently in need of a temporary customer service advisor ideally with prior knowledge of broadband, and certainly...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Community Partnership Personnel Full time

    **Customer Service Advisor** **Birmingham** **Up to £16.00 per hour** **Temporary on-going contract (minimum 3 months)** Think Community Partnership are seeking a Temporary Customer Service Advisor to join our dynamic team and contribute to delivering exceptional customer service during a busy period. As a Temporary Customer Service Advisor, you will...

  • Customer Service Advisor

    18 hours ago

    Birmingham, United Kingdom Hays Full time

    Customer Service Advisor Job at Birmingham City Council Your new company   We are looking for a number of Customer Service Advisors to join the teams within Birmingham City Council.Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services, and we want people with a passion...

  • Customer Service Advisor

    5 months ago

    Birmingham, United Kingdom Pybus Recruitment Full time

    **Customer Service Advisor - Erdington, Birmingham** **Salary: Starting from £27,000 + Bonus + Excellent Company Benefits** **Hours: Full-time, 45 hours per week, Monday to Friday with a half-day on Saturday (rotational basis)** **Contract: Permanent** We are currently seeking a dedicated Service Advisor who is committed to delivering outstanding...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom InHealth Group Full time

    **Role**: Customer Service Advisor Location: Birmingham Salary: 20,319 This is a Full-Time position of 37.5 hours per week paying 20,319. InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the...

  • Customer Service Advisor

    5 months ago

    Birmingham, United Kingdom supreme recruitment services ltd Full time

    Supreme Recruitment are looking for a Customer Service Advisor to join one of our clients to help them support their customer base and help them achieve their goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives. You will be part of small friendly team. As...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Roman Originals Full time

    Roman is one of the UKs fastest growing fashion retailers, with over 100 stores and an ecommerce offering which has seen at least 40% year on year growth every year since 2015. Due to our rapid online growth, our culture is fast - paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Page Personnel Full time

    Hybrid Working - 3 Months Temporary Contract **About Our Client**: My client is a Financial Services business based in Birmingham City Centre, seeking a Customer Service Advisor to come on board on a temporary 3 month contract. As Customer Service Advisor, based in Birmingham, you will be responsible for the following: - Undertaking the day-to-day...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom E (Gas & Electricity) Ltd Full time

    **Customer Service Advisor** **Starting Salary £21,500, with £1,000 increase with each year of service up to £25,500** **Shifts patterns**: **Monday - Friday, No Saturday working.** **8 hour shift between the hours of 8.00am - 7.00pm Monday Friday** E (Gas and Electricity) is an established, Birmingham based domestic energy supplier. We supply energy...

  • Senior Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom BCA Full time

    **Senior Customer Service Advisor** **Birmingham Business Park - Solihull** **Mon - Fri 08.30 - 17.30** **up to £27,000 per annum** **Purpose of the role**: The role of Senior Customer Service Advisor is to proactively manage customer account contact regarding in flight issues and communication through relationship and inbox...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Advanced Logistics Recruitment Full time

    My client is a successful logistics company based near to Birmingham Business park and are currently looking for a Customer Service Advisor to join their team. You will be responsible for ensuring that deliveries and collections of vehicles are completed on time. Liaising with both customer and drivers regarding updates, delays, breakdowns etc. Ensuring...

  • Customer Service Advisor

    4 weeks ago

    Birmingham, United Kingdom CV-Library Full time

    Customer Service Advisor (Financial Services) Birmingham (Hybrid - Up to 3 Days from Home) £25,000 per annum Permanent, Full-Time, Monday - Friday (Hybrid working) GRG are pleased to be partnering with a well-established financial services company based in the heart of Birmingham, committed to providing outstanding support and service to their...