Customer Service Team Leader

1 month ago

Wellingborough, United Kingdom CV-Library Full time

Building a sustainable tomorrow

BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators.
This is a full-time role working on site at Wellingborough. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
In addition to an attractive salary we offer a significant benefits package including an company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.

Your mission

• Lead the regional customer service team, ensuring prompt response to client enquiries.
• Ensure transactions are processed efficiently with customers kept updated on progress.
• Assist with the resolution of customer queries, coordinating with relevant departments
• Ensure the customer systems are kept fully updated and track progress accordingly.
• Oversee the supply chain implants daily activities, ensuring excellent service levels are maintained.
• Monitor the supply chain and provide feedback on performance against agreed SLA targets.
• Provide feedback on service level and process improvements.
• Understand and interpret the strategic direction of the Business Unit and align operational delivery to strategic intent within the depot teams.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Implement and deliver new opportunities within Site Solutions.
• Embed new engagements and partnership approaches across industry, professional bodies, and trade associations as part of the business unit's future outlook.
• Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers.
Key Accountabilities
• Accountable for maintaining high standards of customer service and satisfaction.
• Responsible for day to day transactions through the customer service team, resolving client issues and maintaining a positive client relationship.
• Ensure timely communication and response to customer queries.
• Ensure customer systems are maintained to enable efficient progress of orders and queries
• Assist in the implementation of improvements to enhance client service delivery.

Who are we looking for?

• A dedicated leader with experience in a customer service team in fast-paced environments.
• Enthusiastic about delivering a top class customer experience with excellent interpersonal skills.
• Relative leadership experience within a similar hire & sales role would be an advantage.
• Proficient in the updating of computer systems, adhering to relevant workflows against SLA targets set.

What’s in it for you?

A challenging and continuously changing environment in a forward thinking organisation.
In addition to an attractive salary we offer a significant benefits package including an company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.
BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.

We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you

  • Customer Service Team Leader

    1 week ago

    Wellingborough, United Kingdom Bam Construct & Ventures Uk Ltd Full time

    Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators.This is a full-time role working on site at Wellingborough.BAM...

  • Customer Service Team Leader

    4 weeks ago

    Wellingborough, United Kingdom CV-Library Full time

    Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators. This is a full-time role working on site at Kilsyth. BAM...

  • Customer Service Team Leader

    1 month ago

    Wellingborough, United Kingdom CV-Library Full time

    Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators. This is a full-time role working on site at Kilsyth. BAM...

  • Customer Service Team Leader

    1 month ago

    Wellingborough, United Kingdom BAM Construct & Ventures UK Full time

    Building a sustainable tomorrowBAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators.This is a full-time role working on site at Wellingborough. BAM...

  • Customer Team Leader

    6 months ago

    Wellingborough, United Kingdom Coop Full time

    **Customer Team Leader** - Location: High Street, Irchester, NN29 7AA - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (10:15pm) and weekends, to be discussed at interview - Full training given-...

  • Residential Care Team Leader

    1 week ago

    Wellingborough, Northamptonshire, United Kingdom Service Care Solutions Ltd Full time

    Join Our Team as a Residential Care Team LeaderWe are currently recruiting for a highly skilled and experienced individual to fill the role of Residential Care Team Leader at our children’s home in Wellingborough.The successful candidate will be responsible for managing the day-to-day operations of the home, ensuring it meets all relevant legislative and...

  • Customer Service Team Member

    7 months ago

    Wellingborough, United Kingdom Avery UK Full time

    Customer Service Team Member **REPORTS TO: Customer Service Manager** **LOCATION: RAUNDS** **HOURS: 36.25 PER WEEK** **PRIMARY JOB PURPOSE** The Customer Service Team Member will provide support for our Business-to-Business (B2B) customers, and this can include (but is not limited to) processing / chasing of orders, providing product information,...

  • Team Leader- Customer Engagement

    6 months ago

    Wellingborough, United Kingdom Citrus Training Ltd Full time

    **Position**:Team Leader **Reporting To**: Head of Sales **The Company**: **The Role**: The position offers an exciting opportunity for any individual looking to join an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a fast-growing organisation. This role may require some travel,...

  • Internal Sales Team Leader

    4 weeks ago

    Wellingborough, United Kingdom Wallace Hind Selection LTD Full time

    Are you an ambitious Internal Sales / Inside Sales Team Leader? Do you have a consultative account management & customer service style? We are an international manufacturer of world-class material handling / automation related product solutions, into key segments including: Food & Beverage, Warehousing, Distribution, Courier & Express Parcel, Automotive,...

  • Team Leader

    7 months ago

    Wellingborough, United Kingdom B&Q Full time

    **About the role** **Team Leader - Checkouts** **Full time / Part time - 25 - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 5.30am - 10.00pm** **£25,378.08 - £27,766.83** **B&Q Wellingborough** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Young People's Service Leader

    1 week ago

    Wellingborough, Northamptonshire, United Kingdom Service Care Solutions Ltd Full time

    Job DescriptionWe are looking for a Young People's Service Leader to manage a 4-bed Children's Home in Wellingborough.Core ResponsibilitiesSustain a safe and supportive environment that promotes the well-being of young people.Promote effective communication among staff, young people, and external partners.Develop and implement strategies to enhance staff...

  • Hospitality Team Leader

    2 months ago

    Wellingborough, United Kingdom Rock UK Full time

    At Rock UK, we're seeking a skilled Hospitality Team Leader who will lead and train the Hospitality Team, ensuring exceptional customer care and outstanding hospitality for our guests. The ideal candidate will have a strong understanding of customer service principles and be able to effectively manage rotas, provide pastoral care for overseas team members,...

  • Internal Sales Team Leader

    3 months ago

    Wellingborough, United Kingdom Wallace Hind Selection Full time

    Are you an ambitious Internal Sales / Inside Sales Team Leader? Do you have a consultative account management & customer service style? We are an international manufacturer of world-class material handling / automation related product solutions, into key segments including: Food & Beverage, Warehousing, Distribution, Courier & Express Parcel, Automotive,...

  • Team Leader

    7 months ago

    Wellingborough, United Kingdom GXO Logistics Full time

    **Looking for your perfect career match?** Are you a leader who wants to grow and develop alongside your team? Do you have experience in a fast-paced warehouse / logistics environment? Are you looking to join a team that provides a rewarding challenge? We are just the right fit for you! GXO is currently on the look-out for talented and enthusiastic...

  • Team Leader

    7 months ago

    Wellingborough, United Kingdom B&Q Full time

    **About the role** **Team Leader - Stock Flow** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 5.30am - 10.00pm** **£25,378.08 - £27,766.83** **B&Q Wellingborough** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Laboratory Team Leader

    6 months ago

    Wellingborough, United Kingdom Whitworth Bros Ltd Full time

    Listed in The Times Top Track 250 for mid-market growth consecutively for the last 5 years, we manufacture a wide range of flours in some of the most technically advanced mills in the world, ensuring the highest levels of food safety and brand protection for our customers. We have built our reputation as a world class miller and market leader through...

  • Quality and Service Leader

    3 weeks ago

    Wellingborough, Northamptonshire, United Kingdom Northampton Business Directory Full time

    Northampton Business Directory requires a Quality and Service Leader to join their team in Wellingborough, Northamptonshire.The successful candidate will be responsible for managing customer complaint investigations through to root cause and preparing suitable technical reports.You will also lead a team of four, including a Service Administrator, Service...

  • Customer Service Representative

    4 days ago

    Wellingborough, Northamptonshire, United Kingdom Tesco Partners Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.ResponsibilitiesCustomer Service: Assist customers with their shopping queries, provide...

  • Customer Service Expert

    3 weeks ago

    Wellingborough, Northamptonshire, United Kingdom Vizion Network Ltd. Full time

    Vizion Network Ltd. OverviewAt Vizion Network Ltd., we strive to maintain our industry leader status by prioritizing employee engagement and collaboration. Our diverse and inclusive culture fosters a healthy work environment for employees, regardless of their background or identity.As a key member of our Claims Team, you will play a vital role in delivering...

  • Customer Service Manager

    4 weeks ago

    Wellingborough, United Kingdom Bam Construct & Ventures Uk Full time

    Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Manager to ensure that clients receive outstanding service by managing client interactions, resolving issues, and coordinating with internal teams to meet client needs.This is a full-time role working on site at Wellingborough.BAM operates a flexible working...