Customer Service Team Leader

1 day ago

Wellingborough, United Kingdom CV-Library Full time

Building a sustainable tomorrow

BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators.
This is a full-time role working on site at Wellingborough. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
In addition to an attractive salary we offer a significant benefits package including an company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.

Your mission

• Lead the regional customer service team, ensuring prompt response to client enquiries.
• Ensure transactions are processed efficiently with customers kept updated on progress.
• Assist with the resolution of customer queries, coordinating with relevant departments
• Ensure the customer systems are kept fully updated and track progress accordingly.
• Oversee the supply chain implants daily activities, ensuring excellent service levels are maintained.
• Monitor the supply chain and provide feedback on performance against agreed SLA targets.
• Provide feedback on service level and process improvements.
• Understand and interpret the strategic direction of the Business Unit and align operational delivery to strategic intent within the depot teams.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Implement and deliver new opportunities within Site Solutions.
• Embed new engagements and partnership approaches across industry, professional bodies, and trade associations as part of the business unit's future outlook.
• Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers.
Key Accountabilities
• Accountable for maintaining high standards of customer service and satisfaction.
• Responsible for day to day transactions through the customer service team, resolving client issues and maintaining a positive client relationship.
• Ensure timely communication and response to customer queries.
• Ensure customer systems are maintained to enable efficient progress of orders and queries
• Assist in the implementation of improvements to enhance client service delivery.

Who are we looking for?

• A dedicated leader with experience in a customer service team in fast-paced environments.
• Enthusiastic about delivering a top class customer experience with excellent interpersonal skills.
• Relative leadership experience within a similar hire & sales role would be an advantage.
• Proficient in the updating of computer systems, adhering to relevant workflows against SLA targets set.

What’s in it for you?

A challenging and continuously changing environment in a forward thinking organisation.
In addition to an attractive salary we offer a significant benefits package including an company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.
BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.

We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you

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