Team Leader- Customer Engagement

6 months ago

Wellingborough, United Kingdom Citrus Training Ltd Full time

**Position**:Team Leader

**Reporting To**: Head of Sales

**The Company**:
**The Role**:
The position offers an exciting opportunity for any individual looking to join an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a fast-growing organisation.

This role may require some travel, depending on the requirements of our clients. This may be to conduct client meetings, as well as potentially supporting additional company requirements such as exhibitions, meet the buyer events and workshops as required.

**Key Areas of Responsibility**:

- Assume line management responsibility for Customer Advisors.
- Lead, train and continually support Customer Advisors with training and development needs.
- Supporting and executing each customer strategy, SLA and KPI agreement in place in partnership with senior advisors / contract managers.
- Oversee the delivery of all day-to-day activities required by the customer advisors.
- Support with additional, ad-hoc reporting and data support where required.
- Support process development where new customer contracts / agreements are required.
- Continually develop and improve process management and advise on new initiatives / best practice.
- Support customer advisors, senior advisors and core managers during periods of staff leave and absences and peak periods.
- Where required, support customer activity in-line with the requirements set out for the customer advisor role.
- First-line response for customer complaints and feedback escalation support and resolution in-line with Citrus best practice standards.
- Attend relevant customer meetings and internal meetings as required.
- Manage, motivate and lead internal team meetings where required.
- Support company objectives with pricing and profit margins alongside senior advisors and core managers and other Citrus stakeholders where required.
- Provide support for encouraging course occupancy.
- Continually drive best-practice across all aspects of the role.
- Meet and surpass any relevant role related SLA targets and KPIs, as required.
- Promote any Citrus initiatives and customer development activities, as required.

**Equal Opportunities**:
We are committed to equal opportunities in employment and service delivery. The policies and practices of the company aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. It is the responsibility of all Citrus Group employees to always promote equal opportunities and diversity on behalf of the Company throughout the workplace.

**Health & Safety**:
All employees are required to undertake their duties and responsibilities in full accordance with the Citrus Group Health & Safety Policies and Procedures. This includes ensuring that health, safety, and welfare is promoted throughout the workplace and that reasonable care is taken to safeguard their own safety and that of others.

**The Person**:

- Experience of managing and developing a customer facing team.
- Experience in a business to business sales environment.
- Knowledge or experience of the construction and/or training/education sector would be beneficial, but is not essential.
- Excellent customer service and people skills, with a hands on and customer-centric approach.
- Ability to develop effective working relationships with colleagues at all levels.
- Self-motivated and able to work on their own initiative.
- Ability to communicate effectively and professionally, both verbally and in written communications.
- Strong time management skills, along with the ability to be organised and plan and prioritise tasks.
- Ability to be responsive to a fast-changing environment.
- Excellent literacy and numeracy skills.
- Excellent IT skills, especially the use of Microsoft Office suite and databases.

**Hours**: Monday to Thursday 08:30 - 17:30 & Friday 08:00 - 17:00

**Benefits**:

- Holiday - 25 Days per annum, plus bank holidays (3 or 4 days to be saved for a shutdown at Christmas).
- Company Sick Pay - full sick pay is available dependent on employees’ meeting the eligibility criteria. Full details are available from HR
- Health Cash Plan and Employee Assistance Programme - available to all employees after the successful completion of the probationary period
- Life Assurance - available to all employees after the successful completion of the probationary period
- Pension - Workplace pension scheme is available
- Eye Care Scheme - Vouchers available for free eye tests

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

  • Customer Team Leader

    6 months ago

    Wellingborough, United Kingdom Coop Full time

    **Customer Team Leader** - Location: High Street, Irchester, NN29 7AA - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (10:15pm) and weekends, to be discussed at interview - Full training given-...

  • Customer Service Team Leader

    4 weeks ago

    Wellingborough, United Kingdom CV-Library Full time

    Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators. This is a full-time role working on site at Kilsyth. BAM...

  • Customer Service Team Leader

    4 weeks ago

    Wellingborough, United Kingdom CV-Library Full time

    Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators. This is a full-time role working on site at Wellingborough....

  • Customer Service Team Leader

    4 weeks ago

    Wellingborough, United Kingdom CV-Library Full time

    Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators. This is a full-time role working on site at Wellingborough....

  • Customer Service Team Leader

    4 weeks ago

    Wellingborough, United Kingdom CV-Library Full time

    Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators. This is a full-time role working on site at Kilsyth. BAM...

  • Customer Service Team Leader

    7 days ago

    Wellingborough, United Kingdom Bam Construct & Ventures Uk Ltd Full time

    Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators.This is a full-time role working on site at Wellingborough.BAM...

  • Customer Service Team Leader

    1 month ago

    Wellingborough, United Kingdom BAM Construct & Ventures UK Full time

    Building a sustainable tomorrowBAM Site Solutions are looking to recruit a Customer Service Team Leader to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Co-ordinators.This is a full-time role working on site at Wellingborough. BAM...

  • Customer Engagement Representative

    7 months ago

    Wellingborough, United Kingdom Citrus Training LTD Full time

    **Position**: Customer Engagement Representative **Reporting To**: Senior Customer Engagement Representative **The Company**: **The Role**: **Key Areas of Responsibility**: - Managing training enquiries and booking requests from a nominated group of accounts. - Proactively contact allocated accounts to increase bookings to both open and dedicated training...

  • Team Leader

    7 months ago

    Wellingborough, United Kingdom B&Q Full time

    **About the role** **Team Leader - Checkouts** **Full time / Part time - 25 - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 5.30am - 10.00pm** **£25,378.08 - £27,766.83** **B&Q Wellingborough** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Team Leader

    7 months ago

    Wellingborough, United Kingdom B&Q Full time

    **About the role** **Team Leader - Stock Flow** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 5.30am - 10.00pm** **£25,378.08 - £27,766.83** **B&Q Wellingborough** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Internal Sales Team Leader

    4 weeks ago

    Wellingborough, United Kingdom Wallace Hind Selection LTD Full time

    Are you an ambitious Internal Sales / Inside Sales Team Leader? Do you have a consultative account management & customer service style? We are an international manufacturer of world-class material handling / automation related product solutions, into key segments including: Food & Beverage, Warehousing, Distribution, Courier & Express Parcel, Automotive,...

  • Hospitality Team Leader

    1 month ago

    Wellingborough, United Kingdom Rock UK Full time

    At Rock UK, we're seeking a skilled Hospitality Team Leader who will lead and train the Hospitality Team, ensuring exceptional customer care and outstanding hospitality for our guests. The ideal candidate will have a strong understanding of customer service principles and be able to effectively manage rotas, provide pastoral care for overseas team members,...

  • Laboratory Team Leader

    6 months ago

    Wellingborough, United Kingdom Whitworth Bros Ltd Full time

    Listed in The Times Top Track 250 for mid-market growth consecutively for the last 5 years, we manufacture a wide range of flours in some of the most technically advanced mills in the world, ensuring the highest levels of food safety and brand protection for our customers. We have built our reputation as a world class miller and market leader through...

  • Team Leader

    7 months ago

    Wellingborough, United Kingdom GXO Logistics Full time

    **Looking for your perfect career match?** Are you a leader who wants to grow and develop alongside your team? Do you have experience in a fast-paced warehouse / logistics environment? Are you looking to join a team that provides a rewarding challenge? We are just the right fit for you! GXO is currently on the look-out for talented and enthusiastic...

  • Internal Sales Team Leader

    3 months ago

    Wellingborough, United Kingdom Wallace Hind Selection Full time

    Are you an ambitious Internal Sales / Inside Sales Team Leader? Do you have a consultative account management & customer service style? We are an international manufacturer of world-class material handling / automation related product solutions, into key segments including: Food & Beverage, Warehousing, Distribution, Courier & Express Parcel, Automotive,...

  • Team Leader

    3 weeks ago

    Wellingborough, United Kingdom Area - Muhammad Ikram Azad Full time

    WHO YOU ARE Our Team Leaders have a bucketload of experience from various different sectors – from supermarkets, to pubs, to high street retailers and banks.But some things they do have in common – they're authentic brand ambassadors who put their people first.As Team Leader of your restaurant, you'll be wing-man or woman to the Restaurant General...

  • Customer Experience Leader

    6 months ago

    Wellingborough, United Kingdom Starting Off Full time

    OUR CLIENT PRODUCES A RANGE OF REFILLABLE ECO LAUNDRY & HOUSEHOLD CLEANING PRODUCTS THAT LOOK COOL, WORK GREAT & REDUCE PACKAGING WASTE.THEY MAKE EVERYTHING THEMSELVES, AT THEIR FAMILY-RUN FACTORY IN NORTHAMPTONSHIRE WITH REAL CHEMISTS COMBINING BIODEGRADABLE INGREDIENTS TO CREATE SIMPLE, MODERN & EFFECTIVE ECO CLEANING & LAUNDRY PRODUCTS. THEY’RE LOOKING...

  • Care Team Leader

    4 weeks ago

    Wellingborough, United Kingdom The Extracare Charitable Trust TA Extracare Ltd Full time

    If you have Care experience and you are looking for your next challenge where you can utilise your leadership skills, then look no further!We have a fantastic opportunity for a Care Team Leader at Rosewood Court, based in Wellingborough.You will be required to work 15 hours per week and will receive a competitive salary of £11,786.00 plus an excellent...

  • Customer Advisor

    7 months ago

    Wellingborough, United Kingdom The Storage Team Kettering Full time

    Undergoing rapid expansion from 12 up to 20+ stores in the next 5 years - now is the time to join a growing company in a thriving industry. The Storage Team offer top quality self storage, business space, office space, virtual addresses and much more. We are _The Place For Space_. We have a passion for doing things ‘the right way’ and are looking for...

  • Internal Sales Team Leader

    4 days ago

    Wellingborough, United Kingdom WALLACE HIND SELECTION LIMITED Full time

    Job Description Are you an ambitious Internal Sales / Inside Sales Team Leader? Do you have a consultative account management & customer service style? We are an international manufacturer of world-class material handling / automation related product solutions, into key segments including: Food & Beverage, Warehousing, Distribution, Courier & Express Parcel,...