Customer Experience Leader

6 months ago

Wellingborough, United Kingdom Starting Off Full time

OUR CLIENT PRODUCES A RANGE OF REFILLABLE ECO LAUNDRY & HOUSEHOLD CLEANING PRODUCTS THAT LOOK COOL, WORK GREAT & REDUCE PACKAGING WASTE.THEY MAKE EVERYTHING THEMSELVES, AT THEIR FAMILY-RUN FACTORY IN NORTHAMPTONSHIRE WITH REAL CHEMISTS COMBINING BIODEGRADABLE INGREDIENTS TO CREATE SIMPLE, MODERN & EFFECTIVE ECO CLEANING & LAUNDRY PRODUCTS.

THEY’RE LOOKING FOR SOMEONE WHO CAN REALLY MAKE THIS ROLE THEIR OWN. SOMEONE WHO WANTS TO JOIN A BRAND ON AN EXCITING JOURNEY TO BE THE MOST ECO-RESPONSIBLE REFILL SUPPLIER/MANUFACTURER WE CAN BE.

IT IS KEY THAT THE SUCCESSFUL CANDIDATE HAS A PASSION FOR SUSTAINABIITY AND THE COMPANY ETHOS AND IS ABLE TO USE THIS PASSION TO BRING ON NEW BUSINESS.

SALES AND CUSTOMER ACCOUNT MANAGEMENT EXPEREINCE IS DESIRABLE.

**RESPONSIBILITIES**

YOU WILL HAVE A MAJOR RESPONSIBILITY IN THE ENGAGEMENT AND SATISFACTION OF ALL THEIR CUSTOMERS AND PARTNERS. YOU WILL BE THE EXPERIENCE-MAKER FOR THEIR CUSTOMERS AND HAVE A REAL PASSION FOR FINDING WAYS TO EDUCATE AND IMPROVE COMMUNICATION AND CUSTOMER SERVICE - BECOMING THE ON-SITE CHAMPION.
- PROVIDE HIGHEST LEVEL OF CUSTOMER SERVICE & SUPPORT TO NEW CUSTOMER ACCOUNTS THROUGH SALES SUPPORT AND KEY ACCOUNT MANAGEMENT (RETAIL, ONLINE & B2B CUSTOMERS)
- MAKES SALES CALLS AND EMAILS TO PROSPECTIVE CUSTOMERS AND ATTEND EXHBITIONS AND SITE VISISTS TO CLIENTS
- ENSURE CUSTOMER SATISFACTION THROUGH ONGOING INTERACTION & FOLLOW UP
- MANAGE SOCIAL MEDIA CHANNELS - INCLUDING MARKETING CAMPAIGNS, AND RESPONDING TO INBOUND INQUIRIES

**- **HANDLE MULTIPLE PRIORITIES INCLUDING CUSTOMER INQUIRIES, ORDER CHANGES, SAMPLE ORDERS, PRODUCT RETURNS AND PRODUCT/STOCK SHORTAGE RESOLUTION
- EXECUTE ORDER-ENTRY WITH HIGH ACCURACY AND FOLLOW THROUGH INCLUDING SOLVING PROBLEMS IN A PROFESSIONAL, SUPER FRIENDLY & TIMELY MANNER.
- UNDERSTAND HOW FILL REFILL CO FITS IN AS PART OF THE WORLDWIDE MOVEMENT TO END SINGLE-USE PACKAGING AND SEEK OPPORTUNITIES TO DEVELOP THE CONCEPT.
- BE AN INTERNAL GREEN TEAM CHAMPION FOR SUSTAINABILITY BEST PRACTICE ON SITE.

**ATTRIBUTES**
- EXPERIENCE IN CUSTOMER SERVICE, SUPPORT & WITH A GREAT PERSONALITY & LOADS OF POSITIVITY
- BRILLIANT INTERPERSONAL SKILLS, MODERN COMMUNICATION STYLE & IT SAVVY
- WORKS SUCCESSFULLY IN A SMALL TEAM BUT CAN DEMONSTRATE LEADERSHIP & PROBLEM SOLVING.
- OUTSTANDING ATTENTION TO DETAIL & ORGANISATION WHEN IT GETS CHAOTIC.
- PROFICIENT IN MICROSOFT OFFICE & SAGE (OR WILLING TO LEARN) & ALL MODERN SOCIAL CHANNEL
- GREAT WRITING STYLE & PRESENTATION SKILLS

Monday to Friday 9:00am - 17:00 with 1 hour lunch break

28 days holiday per year pro-rata, casual dress, company events, company pension, cycle to work scheme, employee discount, free parking

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

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