Customer Service Director

6 days ago


Wellingborough, Northamptonshire, United Kingdom BAM Construct & Ventures UK Full time
Leading Exceptional Client Experiences

BAM Construct & Ventures UK is a leader in sustainable construction, and we are seeking a Senior Client Experience Manager to join our team. This full-time role will be based at Wellingborough and offers an attractive salary, including a company car or car allowance.

The ideal candidate will have experience managing client service teams in fast-paced environments and possess excellent interpersonal and conflict-resolution skills. Proven ability to improve customer satisfaction through process optimization is also essential.

In this challenging and continuously changing environment, you will oversee the customer service team, ensuring prompt response to client inquiries and resolving issues efficiently. You will also track and report on customer service metrics, identifying areas for improvement.

We operate a flexible working policy, actively encouraging remote home working and flexibility in start and finish hours. Our benefits package includes a contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), and more.

About BAM

We're passionate about creating a diverse and inclusive work environment where employees can thrive. We recognize that building a sustainable tomorrow requires the best talent, regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability, or other characteristics.

At BAM, we lead the way towards a sustainable tomorrow for us and future generations. Our values of sustainability, inclusivity, collaboration, reliability, and ownership enable us to achieve our ambitions today, tomorrow, and every day.



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