Customer Service Account Handler

4 weeks ago


Lower Twydall, United Kingdom CV-Library Full time

JB372: Customer Service Account Handler

Salary: £24,000 - £30,000 per annum

Location: Gillingham, Kent

Overview:

First Military Recruitment are currently seeking a Customer Service Account Handler on behalf of one of our clients.

You will primarily respond to the service requests of the client base, within the fire and security system industry.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities for the Customer Service Account Handler:

Maintaining and building a strong relationship with a portfolio of clients, primarily via telephone.
Scheduling maintenance, callout and remedial visits.
Delivering high quality customer service when liaising with engineers and clients to schedule visits.
Addressing all emergency call outs within stated KPIs.
Being first point of contact for clients and resolving their query in a professional and timely manner.
Ensuring visits are booked in accordance with procedures, maximising engineer utilisation.
Providing risk assessment and method statements for planned maintenance work.
Ensure all necessary paperwork is obtained and promptly processed. This includes, but is not limited to, worksheets and purchase orders.
Undertake general admin duties relevant to your position including answering emails and data entry.
Skills and Qualifications for the Customer Service Account Handler:

Proven customer service experience.
Experience working in a high pressure, client/customer facing environment.
Experience with Office 365.
CRM experience beneficial.
Computer literate.
Excellent organisational skills and attention to detail.
Excellent telephone manner.
Good written, oral and numerical skills.
Ability to work well as part of a team as well as autonomously.
Ability and desire to learn the legal and regulatory compliance for the fire industry.
Salary: £24,000 - £30,000 per annum

Location: Gillingham, Kent



  • Lower Earley, United Kingdom Sentinel Insurance Solutions Ltd Full time

    _**Company**_ - Sentinel (Noun) - A person or special body of persons assigned to provide protection or keep watch over, to observe the approach of danger._ Sentinel Insurance Solutions Ltd are a customer centric independent insurance broker specialising in Self Drive Hire motor insurance. Established in 2008 Sentinel have grown organically to become one of...


  • Lower Twydall, United Kingdom Blusource Professional Services Ltd Full time

    About the RoleBlusource Professional Services Ltd is currently seeking a highly skilled Credit Controller to assist with accounts receivable management on an ongoing basis.This is a fantastic opportunity for someone who is confident in their ability to monitor and manage the accounts receivable ledger, ensuring timely collection of payments from clients.The...

  • Service Coordinator

    4 weeks ago


    Lower Twydall, United Kingdom First Military Recruitment Ltd Full time

    JB371: Service Coordinator Salary: £25,000 per annum Location: Gillingham, Kent Overview: First Military Recruitment are currently seeking a Service Coordinator on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the...

  • Service Coordinator

    4 weeks ago


    Lower Twydall, United Kingdom CV-Library Full time

    JB371: Service Coordinator Salary: £25,000 per annum Location: Gillingham, Kent Overview: First Military Recruitment are currently seeking a Service Coordinator on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the...

  • Service Coordinator

    5 days ago


    Lower Twydall, United Kingdom First Military Recruitment Ltd Full time

    JB371: Service Coordinator Salary: £25,000 per annum Location: Gillingham, Kent Overview: First Military Recruitment are currently seeking a Service Coordinator on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the...


  • Lower Twydall, United Kingdom First Military Recruitment Ltd Full time

    About the JobFirst Military Recruitment Ltd is seeking a skilled Service Delivery Specialist to join their team. In this role, you will be responsible for delivering exceptional service to our clients, ensuring that all their needs are met and that they receive timely and accurate responses.Key ResponsibilitiesDeliver prompt and accurate responses to...


  • Lower Twydall, United Kingdom Blusource Professional Services Ltd Full time

    About the OpportunityWe are recruiting for an interim Credit Controller to join our team at Blusource Professional Services Ltd.This is a fantastic opportunity for someone who is looking to gain experience in a dynamic and supportive environment.The successful candidate will be responsible for monitoring and managing the accounts receivable ledger,...


  • Lower Comprigney, United Kingdom James Webber Recruitment Full time

    We are seeking an experienced Premium Food Service Account Manager to join our client, a leading provider of premium food services in Cornwall. As an Account Manager, you will be responsible for managing existing accounts, building new relationships, and driving business growth through effective sales strategies.Key Responsibilities:Manage and develop...


  • Lower Twydall, United Kingdom HR GO Recruitment Full time

    About the RoleAs a Digital Sales Director, you will be responsible for driving online sales growth and enhancing the overall customer experience on our e-commerce platform. You will work closely with our cross-functional teams to develop and implement strategies that meet our business objectives.About the CompanyOur client is a leading company within the...

  • E-Commerce Manager

    4 weeks ago


    Lower Twydall, United Kingdom HR GO Recruitment Full time

    Our client is an ambitious and fast-growing company within the beauty industry based in Gillingham, they provide exceptional products and services to their customers. They are seeking a dynamic and experienced E-Commerce Manager to join the team and drive online sales and presence to new heights. Job Description: As the E-Commerce Manager, you will be...

  • E-Commerce Manager

    1 month ago


    Lower Twydall, United Kingdom CV-Library Full time

    Our client is an ambitious and fast-growing company within the beauty industry based in Gillingham, they provide exceptional products and services to their customers. They are seeking a dynamic and experienced E-Commerce Manager to join the team and drive online sales and presence to new heights. Job Description: As the E-Commerce Manager, you will be...


  • Lower Twydall, United Kingdom CV-Library Full time

    JB373: Fire & Security Engineer Salary: £34,000 - £40,000 per annum Location: Gillingham, Kent Overview: First Military Recruitment are currently seeking a Service & Installation Engineer on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due...


  • Lower Darwen, United Kingdom Square Peg Associates Ltd Full time

    Location: Darwen Square Peg Associates are working with an ambitious manufacturing business who require a highly motivated Customer Service Administrator to deliver outstanding service to their clients. Working with a varied client base, the Customer Service Administrator will be the first point of contact for your business customers, supporting them with...


  • Lower Stretton, United Kingdom Alexander Hancock Recruitment Full time

    Our client has a fantastic opportunity for a customer service professional based within an expanding marketing agency. Salary £21,000 excellent benefits and progression opportunities The agency partner with Blue Chip organisations, delivering engaging incentive opportunities to their valued customers in order to acquire and maintain customer sales and...


  • Lower Darwen, United Kingdom NW Recruitment Services Limited Full time

    We currently have a fantastic opportunity for a Customer Service Specialist to join a small, dynamic Customer Service team based at a company in Lower Darwen. The Role: - Liaising with internal and external customers regarding pricing, product and delivery information both face to face and telephone. - Preparation of quotations. - Developing customer...


  • Lower Leigh, United Kingdom Phase Eight Full time

    Role OverviewWe are seeking a skilled Customer Service Manager to lead our store staff and deliver exceptional customer service at Phase Eight. This is an exciting opportunity to join a dynamic and growing retail brand.Key ResponsibilitiesGreet, assist, and sell in a professional and consultative manner with the aim of building multiple sales.Work closely...


  • Lower Morden, United Kingdom Trapeze Recruitment Services Ltd Full time

    Job Summary Reporting to the Sales Manager, you will be responsible for assisting Account Managers with building and maintaining long-term relationships with clients. Principally ensuring their satisfaction and loyalty whilst driving business growth. Playing a crucial role in fostering trust, ensuring customer satisfaction, and contributing to the overall...


  • Lower Earley, Wokingham, United Kingdom Chase Full time

    About the RoleWe are seeking a talented marketeer to deliver the best possible impact on patients and business outcomes by taking ownership of a key segment of business accountability and owning the omnichannel customer journey.The Customer Engagement Lead will be part of a team of 3, each focused on a specific 'go-to-market' strategy. This dual-purpose role...


  • Lower Morden, United Kingdom CV-Library Full time

    Job Summary Reporting to the Sales Manager, you will be responsible for assisting Account Managers with building and maintaining long-term relationships with clients. Principally ensuring their satisfaction and loyalty whilst driving business growth. Playing a crucial role in fostering trust, ensuring customer satisfaction, and contributing to the overall...

  • Rent Account Advisor

    2 months ago


    Lower Holloway, United Kingdom CV-Library Full time

    Account Advisor Islington up to £35,000 Hyde is looking to recruit a Rent Account Advisor to join its Housing Team on a PFI contract in Islington. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our...