Customer Service Advisor

5 days ago


Lower Stretton, United Kingdom Alexander Hancock Recruitment Full time

Our client has a fantastic opportunity for a customer service professional based within an expanding marketing agency. Salary £21,000 excellent benefits and progression opportunities

The agency partner with Blue Chip organisations, delivering engaging incentive opportunities to their valued customers in order to acquire and maintain customer sales and relationships. They are looking for an enthusiastic and passionate individual to jointhe team who understands putting the customer first, and who is continuously aiming for first call resolution.

**Duties include**
- Answer calls within a timely and professional manner whilst keeping client SLAs in mind
- Provide information to customers and ensuring enquiries are dealt with in a timely manner or refer to the appropriate source if required
- Prioritise own workload within guidelines in order to meet deadlines without compromising on quality
- Identifying and handling customer complaints with enthusiasm and care to ensure a satisfactory resolution
- Being proactive in resolving customer queries independently
- Always aiming for first call resolution on every customer contact

**Requirements**:

- Customer Service Experience essential - ideally in an office environment
- Polite and professional telephone manner
- Excellent written and fluent spoken English is essential
- Ability to plan and prioritise in line with the business needs whilst being able to work under pressure
- Strong interpersonal and communication skills
- Positive attitude toward customer outcomes resolutions
- Demonstrate initiative and ability to have excellent attention to detail
- Proficient in MS Office Inc. Word Excel & Access (in house training provided)
- Resilient and able to adapt to change
- Own transport is essential due to location

**Benefits**:

- Free parking
- Access to the agency’s special offers and incentives at preferential rates
- Birthday off (after a year’s service)
- Regular paid for team nights out
- 25 days annual leave

**Opportunities and Training



  • Stretton-en-le-Field, United Kingdom Unipart Logistics Full time

    (12 month Fixed Term Contract) Relationships mean everything to us, and this one is particularly special. You’ll have an important part to play in automotive success that spans nearly 50 years. We don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class...


  • Lower Darwen, United Kingdom Square Peg Associates Ltd Full time

    Location: Darwen Square Peg Associates are working with an ambitious manufacturing business who require a highly motivated Customer Service Administrator to deliver outstanding service to their clients. Working with a varied client base, the Customer Service Administrator will be the first point of contact for your business customers, supporting them with...


  • Stretton, United Kingdom EURO GARAGES LIMITED Full time

    **Role**:Customer Service Assistant Nights **Location**:Burton-on-Trent, DE13 0DF **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.55 above 18 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay...

  • Rent Account Advisor

    2 months ago


    Lower Holloway, United Kingdom CV-Library Full time

    Account Advisor Islington up to £35,000 Hyde is looking to recruit a Rent Account Advisor to join its Housing Team on a PFI contract in Islington. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our...


  • Stretton-en-le-Field, United Kingdom Unipart Logistics Full time

    (12 month Fixed Term Contract) Relationships mean everything to us, and this one is particularly special.You’ll have an important part to play in automotive success that spans nearly 50 years. We don’t just have a way of working, we have The Unipart Way.It allows everyone in our team to pursue their own personal and professional goals to a world class...

  • Lead Style Advisor

    2 weeks ago


    Lower Leigh, United Kingdom Phase Eight Full time

    About the RoleWe are seeking a highly skilled and motivated Lead Style Advisor to join our team at Phase Eight. As a key member of our store staff, you will be responsible for delivering exceptional customer service and promoting our high-quality premium products.Job DescriptionActively greet, assist, and sell in a professional and consultative manner with...


  • Lower Darwen, United Kingdom NW Recruitment Services Limited Full time

    We currently have a fantastic opportunity for a Customer Service Specialist to join a small, dynamic Customer Service team based at a company in Lower Darwen. The Role: - Liaising with internal and external customers regarding pricing, product and delivery information both face to face and telephone. - Preparation of quotations. - Developing customer...

  • Hr Advisor

    2 months ago


    Elland Lower Edge, United Kingdom CV-Library Full time

    Are you an experienced HR Advisor living within a commutable distance of Halifax West Yorkshire? Qualified to CiPD Level 5? Looking for a Monday to Friday vibrant office-based environment? If so, this is definitely an opportunity you won’t want to miss out on. The HR Advisor role: To contribute to the overall success and delivery of the HR...

  • HR Advisor

    7 days ago


    Lower Edge, United Kingdom Austin Fraser Full time

    Job Title: HR AdvisorEstimated Salary: £35,000 - £45,000 per annumAustin Fraser is seeking an experienced HR Adviser to provide expert HR support across all levels. As the first point of contact for HR queries, you will offer guidance on employee relations, recruitment, policy, and training.Key Responsibilities:Generalist HR Support: Provide advice on...

  • HR Advisor

    4 weeks ago


    Elland Lower Edge, United Kingdom Kemp Recruitment Ltd Full time

    Job Title:        HR Advisor Hours:             Monday to Friday 8.30am-5.00pm (38.75hrs) Salary:            £38,000 per annum. Location:        Halifax                                                                                                                   ...

  • HR Advisor

    6 days ago


    Elland Lower Edge, United Kingdom Kemp Recruitment Ltd Full time

    Job Title:        HR Advisor Hours:             Monday to Friday 8.30am-5.00pm (38.75hrs) Salary:            £38,000 per annum. Location:        Halifax                                                                                                                   ...


  • Lower Leigh, United Kingdom Phase Eight Full time

    Role OverviewWe are seeking a skilled Customer Service Manager to lead our store staff and deliver exceptional customer service at Phase Eight. This is an exciting opportunity to join a dynamic and growing retail brand.Key ResponsibilitiesGreet, assist, and sell in a professional and consultative manner with the aim of building multiple sales.Work closely...


  • Lower Twydall, United Kingdom CV-Library Full time

    JB372: Customer Service Account Handler Salary: £24,000 - £30,000 per annum Location: Gillingham, Kent Overview: First Military Recruitment are currently seeking a Customer Service Account Handler on behalf of one of our clients. You will primarily respond to the service requests of the client base, within the fire and security system...


  • Lower Froyle, United Kingdom WHSmith Full time

    Role OverviewWe are seeking an experienced Retail Operations Leader to join our team as a Post Office Store Manager. As a member of our team, you will be responsible for leading a team of counter assistants to deliver exceptional customer service and achieve business goals.Key ResponsibilitiesLead a team of counter assistants to deliver exceptional customer...


  • Lower Hopton, United Kingdom Elevation Recruitment Group Full time

    **Job Overview:**Elevation Recruitment Group's Business Support Division is seeking an experienced Senior Customer Service Coordinator to join a dynamic company based in Wakefield, known for its innovative products and exceptional service.The successful candidate will be responsible for leading a team of Customer Service Administrators, assisting with order...


  • Lower Broadheath, Worcestershire, United Kingdom Bloor Homes - Sales & Marketing Full time

    About the RoleWe are looking for a motivated and enthusiastic individual to join our team as a Trainee Sales Advisor. As a key member of our sales team, you will be responsible for working with customers to understand their needs and preferences, and providing them with expert advice on new homes.The successful candidate will have excellent communication and...


  • Lower Hopton, United Kingdom MIRFIELD MEDICAL PRACTICE LIMITED Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to work in our medical reception team. As an Apprentice Medical Receptionist, you will play a key role in providing excellent customer service to our patients, while also working towards a Level 3 Customer Service Specialist apprenticeship.The successful candidate will have the...


  • Lower Hopton, United Kingdom Elevation Recruitment Group Full time

    Job OverviewElevation Recruitment Group, Business support division is working with a dynamic company based in Wakefield, known for its innovative products and exceptional service.Key ResponsibilitiesUnderstand the full range of products in detail to a high level.Assist with order processing, deal with amendments and any issues in terms of delays, faults...


  • Lower Stretton, United Kingdom Alexander Hancock Recruitment Full time

    Our client is an independent and respected marketing agency, based just outside Manchester. They call themselves THE engagement agency - Why? Because they deliver insight and research driven multi-channel marketing campaigns that increase sales, retentionand advocacy through customer engagement. Salary £25,000 - £30,000 plus ote uncapped Their ethos is to...


  • Lower Stretton, United Kingdom In Touch Networks Full time

    **Senior Sales Consultant (Career Transition Consultant)** **£35,000-£40,000 - Average OTE 80-100k (uncapped commission)** **Hybrid working - Warrington WA4 / work from home** **Meet our Amazing Team** At In Touch, we are passionate about changing lives for good. In Touch Networks provides innovative content, coaching, and career development services...