Customer Service Advisor
5 days ago
Our client has a fantastic opportunity for a customer service professional based within an expanding marketing agency. Salary £21,000 excellent benefits and progression opportunities
The agency partner with Blue Chip organisations, delivering engaging incentive opportunities to their valued customers in order to acquire and maintain customer sales and relationships. They are looking for an enthusiastic and passionate individual to jointhe team who understands putting the customer first, and who is continuously aiming for first call resolution.
**Duties include**
- Answer calls within a timely and professional manner whilst keeping client SLAs in mind
- Provide information to customers and ensuring enquiries are dealt with in a timely manner or refer to the appropriate source if required
- Prioritise own workload within guidelines in order to meet deadlines without compromising on quality
- Identifying and handling customer complaints with enthusiasm and care to ensure a satisfactory resolution
- Being proactive in resolving customer queries independently
- Always aiming for first call resolution on every customer contact
**Requirements**:
- Customer Service Experience essential - ideally in an office environment
- Polite and professional telephone manner
- Excellent written and fluent spoken English is essential
- Ability to plan and prioritise in line with the business needs whilst being able to work under pressure
- Strong interpersonal and communication skills
- Positive attitude toward customer outcomes resolutions
- Demonstrate initiative and ability to have excellent attention to detail
- Proficient in MS Office Inc. Word Excel & Access (in house training provided)
- Resilient and able to adapt to change
- Own transport is essential due to location
**Benefits**:
- Free parking
- Access to the agency’s special offers and incentives at preferential rates
- Birthday off (after a year’s service)
- Regular paid for team nights out
- 25 days annual leave
**Opportunities and Training
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