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Customer Service Centre Specialist

2 months ago

Luton, United Kingdom CV-Library Full time

Customer Service Centre Specialist

Permanent Position

8.30am – 5pm (Monday – Friday)

Benefits include: 7% matched pension, Medical Cash Plan + 20 days holiday plus banks

Growing Manufacturing Business

Luton

My client are a precision manufacturing business, based in Luton, specialising in hydronic valves and control systems that deliver warmth, comfort, and energy efficiency.

As Customer Service Centre Manager, you will manage customers’ accounts internally, providing a fast and accurate turnaround of customer’s quotations and orders. You will be responsible for developing a close working relationship with key individuals across the customer base to ensure a high level of customer satisfaction.

Customer Service Centre Specialist

Job Description

To process customer orders and quotations in an accurate and timely manner
Resolution of customer complaints or enquiries and identify opportunities to improve the service levels available to our customers 
To establish and maintain sales relationships with customers and external key contacts 
To understand strategic business challenges and priorities and analyse information and prioritise opportunities critical to an account
To co-ordinate the activity of all functions with whom the customer has direct contact in order to prioritise a consistent and cohesive service
To maintain agreed systems and procedures and focus and drive on the overall Company strategies and objectives
To support external sales team  
To ensure any CRM is used appropriately as directed by the Head of Sales  

Customer Service Centre Specialist

Essential Qualifications / Experience / Skills

A combination of related supply chain customer service and internal account  experience 
Ability to operate within a global, fast moving high volume manufacturing/ technology business and a balance of working both strategically and operationally.
Proven record of success in sales/ customer service with a strong understanding of maximum value and margin opportunities 
Skills in managing accounts and driving business growth