Customer Service Administrator
4 weeks ago
I'm looking for a Customer Service Admin temp to start asap with one of the UK's leading specialists in their field, this opportunity would be to join their busy customer orders fulfilment team on a full-time and temp basis for the rest of the year, but very much looking at a long term permanent role.
The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers by phone and email.
As a temp the plan would be to get someone started and trained on the phones/email systems quickly and help with what is expected to be a busy few months, and then slowly training this person on the orders side, leading into a permanent role if that's what you're looking for.
This is a fully office-based role for temps, however once you have completed probation and employed permanently, there is the offered opportunity for hybrid working.
Hours/days are Monday to Friday and vary between 8am - 4pm, 8:30am - 4:30pm, or 9am - 5pm shifts.
The salary on offer for this role is £23,000, as a temp you'd be paid weekly and earning the hourly equivalent of this, plus holiday pay accrual.
They offer a number of benefits including employee discount schemes, themed lunch event days and free on-site parking, opportunity for hybrid working and more
Duties:
Answering a high volume of calls.
Responding to emails.
Processing sales orders.
Providing information on changes to orders.
Ensuring that the right products are entered at the right price.
Manage order/delivery discrepancies, advising customers accordingly and ensuring replacement stock as requested.
Processing collections and credits while ensuring the correct reason code is investigated and applied.
Setting up and supporting customers online ordering.
Dealing with orders and other queries.
Managing complaints and queries.
Create ad-hoc reports for customer and sales teams when required using Excel templates.
Following business processes to ensure that we deliver right first time.
Have a good understanding of the processes which we follow to ensure we minimise mistakes.
Undertake special projects to improve the processes and the efficiency of the department.
Finalising or cutting off each deadline by checking all orders are accounted for and sent electronically for processing.
Arranging special deliveries such as same-day, booking in, reworks and other non-standard delivery requirements.
Be second line support for customer delivery problems and failures.
Managing ongoing updates of customer delivery instructions and time windows.
Resolving discrepancies on orders with shortages or problems identified before despatch and on delivery.
Dealing with returns and receipting stock.Candidate requirements:
Confident in speaking with customers and sales teams to resolve any issues in way of email or a phone call.
High levels of both accuracy and attention to detail.
Good communicator both verbal and written - excellent telephone manner.
Works well under pressure.
Numerate.
Team player who works well with others; both in their team and the wider company.
Able to manage their own workload and prioritise appropriately.
Problem solver.
Self-starter, able to use own initiative.Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
-
Customer Service Administrator
5 months ago
Luton, United Kingdom CAT Ltd Full time**Role Summary** **Job Title**:Customer Services Administrator **Job Grade**:Administration **Function**:Administration **Location/Company**:COBA Europe Limited **Purpose of the Job Network & Links** Working within the Industrial and Flooring Sales Team of External: Corporate Customers & the general public COBA Europe to manage and maintain effective...
-
Customer Claims Administrator
6 months ago
Luton, United Kingdom TUI Full timeReporting directly to the Customer Claims Support Manager, the Customer Claims Administrator is part of a team responsible for to provide administrative support to the Customer Claims Department. **ABOUT THE JOB** The Customer Claims Administrator will be expected to carry out daily administration tasks in the Customer Claims department to include opening...
-
Administrator
5 months ago
Luton, United Kingdom Churchill Service Solutions Full timeWe are looking for a strong **Administrator** to join our **HR** team based in Luton. Ideally you'll be keen to learn, equipped with very strong IT administration skills. At Churchill, doing right is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that you need to develop in your career. As a...
-
Customer Claims Administrator
5 months ago
Luton, United Kingdom TUI Full timeABOUT THE JOB The Customer Claims Administrator will be expected to carry out daily administration tasks in the Customer Claims department to include opening and scanning of all incoming post, scanning & logging of all new injury/illness claims, loading invoices, and monitoring various inbox’s. They will provide general support to the department,...
-
Customer Service Coordinator
3 weeks ago
Luton, Luton, United Kingdom TUI Full timeAbout the RoleThe Customer Claims Administrator will be responsible for providing administrative support to the Customer Claims department. This will include opening and scanning incoming post, logging new injury/illness claims, and monitoring various inboxes. The successful candidate will also provide general support to the department, including handling...
-
Customer Service Representative
3 weeks ago
Luton, Luton, United Kingdom Europcar Group Full timeJob DescriptionWe are seeking a highly skilled and motivated Multi-Skilled Administrator to join our team at Europcar Group.The successful candidate will be responsible for providing exceptional customer service, handling telephone enquiries, and selling our services and products to make our customers' journeys easier.The ideal candidate will have excellent...
-
Customer Service Representative
1 month ago
Luton, United Kingdom Think Specialist Recruitment Full timeCustomer Service Assistant Job DescriptionWe are excited to be working with a well-established company in the Luton area who are seeking a Customer Service Assistant to join their team on a 12-month fixed-term contract.Job Responsibilities:Provide exceptional customer support and advice to customers who contact the company.Investigate and resolve customer...
-
Customer Service Representative
1 month ago
Luton, United Kingdom Think Specialist Recruitment Full timeCustomer Service Assistant Job DescriptionWe are excited to be working with a well-established company in the Luton area who are seeking a Customer Service Assistant to join their team on a 12-month fixed-term contract.Job Responsibilities:Provide exceptional customer support and advice to customers who contact the company.Investigate and resolve customer...
-
Customer Service Representative
3 weeks ago
Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Luton, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...
-
Senior Administrator Customer Support
1 month ago
Luton, United Kingdom CV-Library Full timeWe have an exciting opportunity for an enthusiastic Sales Experienced Administrator, Your experience will support the Sales & Customer Services teams. with the ability to follow simple internal sales procedures. This is a permanent, full time position, based at the Luton office. You will work within an extensive, Global Group that requires dedicated and...
-
Senior Customer Service Representative
3 weeks ago
Luton, Luton, United Kingdom Accessories supplier Full timeJob Title: Senior Customer Service AdvisorA new opportunity has arisen for a senior customer service advisor to join this accessories supplier on a temporary basis. The company is well-established in its field and sells products via both wholesale and e-commerce channels.You will be responsible for both B2B and B2C customer service, processing wholesale...
-
Payroll Administrator
5 months ago
Luton, United Kingdom Churchill Service Solutions Full time**Payroll Administrator - based in Luton, Capability Green** - **We Put People First so you can Deliver Outstanding Service**_ We are looking for a Payroll Administrator to join our team in Luton to administer payroll data and ensure accurate and timely submissions to the payroll system. At Churchill, doing right is at the heart of our values. This is why...
-
Customer Service Coordinator
1 week ago
Luton, Luton, United Kingdom Think Specialist Recruitment Full timeJob Role Summary:We are seeking a highly skilled Customer Service Administrator to join our busy customer orders fulfilment team. The ideal candidate will be extremely organised, have excellent communication skills, and be able to work well under pressure.Job Responsibilities:Process customer sales orders accurately and efficientlyRespond to customer...
-
Customer Service Claims Coordinator
2 weeks ago
Luton, Luton, United Kingdom TUI Full timeAbout the RoleThe Customer Claims Administrator will be responsible for carrying out daily administration tasks in the Customer Claims department. This includes opening and scanning all incoming post, scanning and logging new injury or illness claims, loading invoices, and monitoring various inboxes. They will also provide general support to the department,...
-
Administrator
5 months ago
Luton, United Kingdom Gwcc™ Full timeGWCC is one of the UK’s largest supplier of apparel and gifts to the tourist and gift sector, Job Purpose: :To provide an efficient and professional sales administration function ensuring customers are communicated accurately too, whilst working actively as part of the central team to increase and enhance the level of service. Principal...
-
Administrator
5 months ago
Luton, United Kingdom Gwcc™ Full timeGWCC is one of the UK’s largest supplier of apparel and gifts to the tourist and gift sector, Job Purpose: :To provide an efficient and professional sales administration function ensuring customers are communicated accurately too, whilst working actively as part of the central team to increase and enhance the level of service. Principal...
-
Administrator
5 months ago
Luton, United Kingdom Gwcc™ Full timeGWCC is one of the UK’s largest supplier of apparel and gifts to the tourist and gift sector, Job Purpose: :To provide an efficient and professional sales administration function ensuring customers are communicated accurately too, whilst working actively as part of the central team to increase and enhance the level of service. Principal...
-
Customer Service Assistant
2 months ago
Luton, United Kingdom CV-Library Full timeWe are thrilled to be working with a well-established company in the Luton area who are steeped in history and operate in a thriving industry. Due to upcoming changes in their team, they are looking for a new Customer Service Assistant to join their team on a 12 month fixed term contract. Are you someone who has previous experience working in Customer...
-
Customer Service Coordinator
3 weeks ago
Luton, Luton, United Kingdom TUI Full timeAbout the RoleThe Customer Claims Administrator will be responsible for providing administrative support to the Customer Claims department. This will include opening and scanning incoming post, logging new injury/illness claims, and monitoring various inboxes. The successful candidate will also provide general support to the department, including handling...
-
Customer and Standards Administrator
5 months ago
Luton Airport, United Kingdom easyJet Full timeWe like to think of ourselves as being a different place to work compared to other airlines. We’re fun, community driven, less informal, and from top to bottom we really look after each other. We also think it’s because of our ‘Orange Spirit’. That means working in teams that are positive, inclusive, united by purpose, ready to meet problems head-on,...