Account Executive

1 month ago

Warrington, United Kingdom CV-Library Full time

Change your job, change your workplace, change your future...
We are actively building diverse teams and welcome applications from everyone
Role: ITS Account Executive
Located: Birchwood, Warrington (Hybrid 2 days in the office)
Package: Temp to perm competitive hourly rate
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
To support Direct Sales Teams and Sales Technology Specialists providing Account Management and Pre & Post-Sales support to new or existing Customers, supporting all sales activities from opportunity to order enabling sustainable and profitable growth in Digital Services.
* Collaborate & strategize with the Customer Account Management Team to identify potential opportunities and projects whilst liaising with Specialist Teams to support the sales cycle.
* Develop and leverage customer relationships to generate and qualify opportunities resulting in increased sales revenue with a Digital First approach.
* Maintain customer pricing and products in the Ricoh eCommerce platform creating a positive digital experience for the Customer.
* Develop and maintain a clear understanding of products and services in the Ricoh IT Services portfolio by actively participating in learning, some of which may be held outside the normal core hours of the business. Provide expert product & industry knowledge to find solutions to customer requirements.
* Maintain Customer specific Profiles and Account Plans, ensuring Customers can be assigned the correct levels of support & pricing whilst representing Ricoh IT Services as a central point of contact for pre-sale and post-sale enquiries.
* Create & maintain accurate opportunities in the Ricoh CRM & update Ricoh Applications to facilitate opportunity tracking.
* Co-ordinate the special bid/deal registration and price negotiation processes to maximize potential margin and track the renewals of Software & Extended Warranty Support contracts so they can be converted to Sales.
* Manage the opportunity to quote and quote to order procedures generating quotations for electronic signature and collating contractual order documentation to submit to Operations for processing.
* Achieve KPIs and financial sales targets whilst adhering to Ricoh policies.
You will ideally have
* Proven experience within a similar Technical Sales or Operations Role.
* A confident approach to Account Management and development of key relationships at all levels in the Customer.
* Able to follow up with Customers to create a positive customer experience.
* Excellent agility with organizational, time management and planning skills.
* Self-motivated with a flexible and collaborative approach to teamwork.
* Excellent numeracy skills with a sense of commercial acumen.
* Strong written and verbal communication skills with the ability to articulate complex subject matter.
* Competent in IT with intermediate knowledge of Microsoft Office, Enterprise Resource Planning and Web-based tools.
* The ability to solve problems and think logically and laterally to find solutions.
* Resilient in the face of setbacks and to remain controlled when under pressure.
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh

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