Executive Account Specialist
1 week ago
We are looking for an experienced Executive Account Specialist to join our team at Everpool Recruitment. The successful candidate will play a pivotal role in managing client relationships, ensuring they receive exceptional service, and acting as their main point of contact.
The ideal candidate will have excellent communication skills, good computer skills (including Outlook and Excel), and previous experience in account management, preferably within the IT, MSP, ISP space, or a similar field. Strong interpersonal skills and the ability to confidently present data and analytics are essential.
Responsibilities:
- Nurture and develop client relationships to ensure exceptional service delivery.
- Act as the primary point of contact for clients, handling escalations and addressing concerns.
- Collaborate with technical teams, service desk staff, and sales professionals to ensure client needs are met.
- Identify opportunities to upsell or cross-sell additional services, expanding the relationship and generating new revenue streams.
Requirements:
- Excellent communication skills (verbal, written, and listening).
- Good computer skills (including Outlook and Excel).
- Previous experience in account management, preferably within the IT, MSP, ISP space, or a similar field.
- Strong interpersonal skills.
- Ability to confidently present data and analytics.
Salary
The salary for this role is approximately £35,000 - £45,000 per annum, depending on experience.
Location
This role is based in Runcorn, covering country-wide, including Scotland and Wales.
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