Account Management Specialist
7 days ago
Account Manager Role Overview
The Account Manager is responsible for maintaining and developing the best possible relationship with customers, ensuring they have the right products configured in the optimum way.
Key Responsibilities
- Customer Relationship Management
- Develop relationships with customers from system user through to director level.
- Undertake contract negotiations when needed.
- Facilitate and deliver account meetings with formal agendas, minutes, and action plans.
- Customer Information Maintenance
- Maintain and update customer information held within the CRM system.
- Develop and upkeep individual customer roadmaps, including action plans, targets, future plans, projects, business risks, and threats.
- Document and understand customers' specific configurations and quirks.
- Achieve 100% accuracy in requirements gathering and sales quotations.
- Manage the full lifecycle of sales, from quotations to delivery and invoicing.
- Consultancy Services
- Develop a good general understanding of all areas of the software to illustrate key features and functions.
- Work closely with subject matter experts to supply specialist consultancy when required.
- Project Management
- Monitor activities undertaken by customers and internally throughout large projects.
- Manage smaller projects directly to ensure services are organized and delivered on time.
- Understand standard computing principles, such as web applications and REST interfaces.
- Have excellent time management skills, team working, and people skills.
- Have proven experience in key account management.
About Interface Recruitment UK
Interface Recruitment UK supports clients in various sectors, providing recruitment services tailored to their needs.
Requirements and Qualifications
The ideal candidate will have a good understanding of the software and its applications, excellent communication and interpersonal skills, and the ability to work independently and as part of a team.
How to Apply
Contact Interface Recruitment UK to discuss this opportunity further.
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