Call Centre Advisor

2 weeks ago


Llandudno, United Kingdom CV-Library Full time

Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team.

In this Customer / Call Centre Advisor role, you will be:

Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries

Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems

Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate

Other additional duties to support priorities of the Customer Engagement Centre

We would love to hear from you if you have the following:

Experience working in a customer focused environment

Strong IT skills with the ability to pick up new systems quickly

Ability to remain calm when under pressure and working in a fast-paced environment

Excellent phone skills and complaint handling ability 

Worked in a similar environment 

Strong attention to detail and accuracy

This is a temporary up until the end of March 2025. working part time, 8:45 am to 13:45pm, Monday to Friday and is based in modern offices in the centre of Llandudno and is accessible using public transport.  You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.

If this role sounds like the perfect role for you, please get in touch and apply today


  • Call Centre Advisor

    3 weeks ago


    Llandudno, United Kingdom Supertemps Ltd Full time

    Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be: Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving...

  • Call Centre Advisor

    1 week ago


    Llandudno, United Kingdom Supertemps Ltd Full time

    Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be:Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound...

  • Call Centre Advisor

    2 weeks ago


    Llandudno, United Kingdom Supertemps Ltd Full time

    Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be: Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving...

  • Call Centre Advisor

    3 weeks ago


    Llandudno, United Kingdom CV-Library Full time

    Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be: Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving...

  • Telephone Advisor

    7 days ago


    Llandudno, United Kingdom Supertemps Ltd Full time

    We are seeking a skilled Call Centre Support Specialist to join our team at Supertemps Ltd. As a Telephone Advisor, you will be responsible for managing customer relationships and resolving any issues that may arise.You will work closely with our team to ensure all customer interactions are handled efficiently and effectively, using your excellent...


  • Llandudno, Conwy, United Kingdom Blind Veterans UK Full time

    The RoleAs a Hospitality Team Member, you'll be a positive presence across the Centre, providing an excellent customer experience to guests, assisting with administrative tasks, and ensuring personal and accommodation requirements are met.You'll handle financial transactions, maintain accurate records, and respond to calls.This includes occasionally...


  • Llandudno, United Kingdom Boots Hearingcare Full time

    **Customer Engagement Centre Advisor - Llandudno** **The Boots Hearingcare Customer Engagement Centre is expanding, why not come and join our team!** Working for Boots Hearingcare is about more than a career, we are a team with purpose, we believe no one should live with untreated hearing loss and we are passionate about restoring people’s worlds. **As...


  • Llandudno, United Kingdom Connells Group Full time

    **Job Description** Role - Customer Service Advisor (known locally as a Property Manager)** **Salary - £21,500 per annum** **Location - Maddoc Street, Llandundo** **Employment Type - Full-time, permanent** We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service specialist, who either has a background within property, or looking to embark...


  • Llandudno, United Kingdom Boots Hearingcare Full time

    **Customer Engagement Centre Advisor - Llandudno** **The Boots Hearingcare Customer Engagement Centre is expanding, why not come and join our team!** Working for Boots Hearingcare is about more than a career, we are a team with purpose, we believe no one should live with untreated hearing loss and we are passionate about restoring people’s worlds. **As...

  • Retail Travel Advisor

    7 months ago


    Llandudno, United Kingdom TUI Group Full time

    Llandudno, United Kingdom- - 126242- - Onsite- - Permanent- - Part Time- - 16Salary £21,500 (FTE) - Joining the TUI Retail Team as a Travel Advisor at our **Llanddudno shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our...

  • Retail Travel Advisor

    7 months ago


    Llandudno, United Kingdom TUI Group Full time

    Llandudno, United Kingdom- - 125895- - Onsite- - Permanent- - Full Time- - 16Salary £21,500 (FTE) - Joining the TUI Retail Team as a Travel Advisor at our **Llandudno** **shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our...


  • Llandudno, Conwy, United Kingdom NHS Full time

    Practice Reception Team MemberWe are seeking a motivated and detail-oriented Practice Reception Team Member to join our team at Penrhyn Bay Medical Centre. The successful candidate will be responsible for managing front-of-house duties, including dealing with patients, answering telephone calls, and maintaining accurate records.Key responsibilities include...


  • Llandudno, Conwy, United Kingdom Halfords Full time

    At Halfords, we're looking for an experienced leader to join our team as an Automotive Operations Director. In this role, you'll have the opportunity to lead a high-performing team of service advisors, technicians, and support staff to deliver exceptional customer experiences and achieve business targets.About the Role:As Automotive Operations Director,...


  • Llandudno, Conwy, United Kingdom Blind Veterans UK Full time

    About Our OrganisationWe're Blind Veterans UK, a registered charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. With over a century of experience, we've developed expertise in providing the best care to our veterans.Since 1915, we've provided support to tens of thousands of...


  • Llandudno, United Kingdom Blind Veterans UK Full time

    Transforming Lives Every Day\We are Blind Veterans UK, a charity that empowers vision-impaired ex-service people to live the life they choose.\Our Centre of Wellbeing in Llandudno provides visually impaired veterans with holidays, training and rehabilitation services, helping them to regain their independence.\The Opportunity\We are seeking a Hospitality...


  • Llandudno, United Kingdom Blind Veterans Uk Full time

    Hospitality Team Member - Days Llandudno, North Wales About Us Were Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected.Founded in 1915, by Sir Arthur Pearson, to help the many veterans losing their sight after the First World War, we have over a century of...


  • Llandudno, Conwy, United Kingdom Blind Veterans UK Full time

    Job OverviewWe're seeking a Hospitality Team Member to join our team at the Centre of Wellbeing in Llandudno.This is a fantastic opportunity for someone with great customer care and administrative skills to make a real difference in the lives of our visually impaired veterans.As a member of our team, you'll be responsible for providing an excellent customer...


  • Llandudno, Conwy, United Kingdom Confederation of Service Charities Full time

    We are seeking a Customer Service Representative to support the smooth operation of our Centre of Wellbeing in Llandudno. As a Hospitality Team Member, you will provide excellent customer service, handle administration tasks, respond to calls, and ensure guest requirements are met.Key responsibilities include managing financial transactions, maintaining...


  • Llandudno, United Kingdom Blind Veterans UK Full time

    About Us\Blind Veterans UK is a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected.\We provide support to tens of thousands of vision-impaired veterans, helping them to regain their independence. Our Centre of Wellbeing in Llandudno offers visually impaired veterans holidays,...


  • Llandudno, United Kingdom Blind Veterans UK Full time

    Hospitality Team Member\We are currently seeking a Hospitality Team Member to join our team in Llandudno on a Bank contract, working on a rolling roster to cover absence requests of Team colleagues.\About the Role:\This role involves providing exceptional customer service to our guests and members, creating a positive, welcoming environment.\Key...