Front Desk Assistant Wanted
4 weeks ago
We're Blind Veterans UK, a registered charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. With over a century of experience, we've developed expertise in providing the best care to our veterans.
Since 1915, we've provided support to tens of thousands of vision-impaired veterans, helping them regain their independence.
Our Centre of Wellbeing in Llandudno offers holidays, training, and rehabilitation services to visually impaired veterans. We've helped over 12,000 veterans since opening our doors in 2011.
We're seeking a Hospitality Team Member to join our team in Llandudno on a Bank contract, working on a rolling roster to cover absence requests of Team colleagues.
The Job DescriptionAs a Hospitality Team Member, you will support the smooth running of our Centre of Wellbeing in Llandudno.
You'll be a positive presence across the Centre, providing an excellent customer service experience to all guests, assisting with administration and bookings, responding to calls, and ensuring all personal and accommodation requirements are met.
Handling financial transactions, you'll maintain accurate invoices and collect payments, addressing unpaid accounts and queries.
Responsibilities include:
- Providing occasional cover for Night Team colleagues
- Monitoring guest feedback
- Ensuring efficient deliveries and mail distribution
- Assisting members with room and centre orientation
To succeed as a Hospitality Team Member, you will need:
- Excellent customer care skills
- A strong telephone manner
- Effective communication skills
- Working knowledge of Microsoft Office programmes, database systems, and intranet
- GCSEs in English Language and Mathematics (Grade 4 / C)
Estimated Salary: £25,600 per annum
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