Customer Service Specialist

2 weeks ago


Llandudno, United Kingdom Blind Veterans UK Full time

About Us

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Blind Veterans UK is a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected.

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We provide support to tens of thousands of vision-impaired veterans, helping them to regain their independence. Our Centre of Wellbeing in Llandudno offers visually impaired veterans holidays, training and rehabilitation services.

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The Role

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We are currently seeking a Hospitality Team Member to join our team in Llandudno on a Bank contract, working on a rolling roster to cover absence requests of Team colleagues.

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Key Responsibilities:

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  • Provide exceptional customer service to our guests and members, creating a positive, welcoming environment.\
  • Assist with administration and bookings, responding to calls and ensuring all personal and accommodation requirements are met.\
  • Handle the administration of financial transactions, maintaining accurate invoices and collecting payments.\
  • Monitor guest feedback and ensure an efficient deliveries and mail distribution system.\
  • Occasionally provide cover for Night Team colleagues and assist members with room and centre orientation.\
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Requirements:

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To be considered as a Hospitality Team Member, you will need:

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  • CUSTOMER CARE SKILLS AND AN EXCELLENT TELEPHONE MANNER\
  • GREAT COMMUNICATION SKILLS AND WORKING KNOWLEDGE OF MICROSOFT OFFICE PROGRAMMES, DATABASE SYSTEMS AND INTRANET\
  • GCSES IN ENGLISH LANGUAGE AND MATHEMATICS (GRADE 4 / C)\
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Benefits:

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We offer a competitive hourly rate of £13.63, pension scheme with generous employer contributions, healthcare cash plan, access to legal services and mental health support, employee assistance programme, paid professional subscriptions and discounts, professional and personal development.



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