Customer Service

3 months ago

Llandudno, United Kingdom Beresford Adams Full time

Role - Customer Service Advisor - Property Management
Location - Madoc Street, Llandudno.
Days & Hours - Mon - Fri, 8:45am - 5:30pm + 1 Sat in every 5, 9am - 1pm
Employment Type - Full-time, permanent

You will be working for the UK’s largest property services group, and our Customer Service Advisor (known locally as Portfolio Managers) play a pivotal role in ensuring that our customers and clients receive the customer service they deserve throughout their time with us; so we're on the lookout for those with great communication and relationship building skills and a passion for property

The role of a Customer Service Advisor:
You will be fully managing your own portfolio of properties across North Wales, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include:

- Managing repairs and maintenance
- Arranging Gas and Electrical safety records
- Booking end -of-tenancy check-outs
- Negotiating end-of-tenancy deposits
- Dealing with general tenancy queries
- Having a competent understanding of lettings legislation to help and support customers where necessary (training provided)

Skills & Attributes of a Customer Service Advisor:
We’re the UK Market Leader with a national reach; so it’s only natural that the needs of our customers will vary massively. If influence and negotiation are skills that come naturally to you, you’ll thrive when you’re communicating with our customers, partners and suppliers. You’ll need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital.

Similarly, you will be good at multi-tasking, be organised and have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers' journey.

You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets.

What you get in return for a career as a Customer Service Advisor with Countrywide:

- 23 days annual leave increasing with long service
- Pension scheme
- Full training provided with excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel and health

Why join us as a Customer Service Advisor?

At Countrywide, our passion for property and strong focus on people set us apart. We don't see buying, selling, renting and letting as processes - for us, they're all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

We are committed to developing our colleagues and to providing the highest quality service to our customers.

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: LL02

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