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Contact Centre Team Leader

2 months ago

Driffield, United Kingdom CV-Library Full time

We have a fantastic opportunity available for a Contact Centre Team Leader to join thriving business in Driffield.

Joining a friendly team in a calm atmosphere you can expect a salary of £25,000 along with a great benefits package including the opportunity to earn a very achievable bonus each month, staff discount, company pension, 28 days annual leave, and your birthday day off work

Being a confident, hands-on Team Leader, you will be responsible for managing a team of Sales and Customer Service agents, coaching, advising and guiding them to success.

We are keen to speak with anyone who has supported a team in a supervisory capacity or be at a position where you are ready to take the next step in your career.

If you are an excellent multi-tasker, are confident and have a passion to achieve and succeed, we want to hear from you

Some of the Contact Centre Team Leader duties are:

Managing a team of around 8-10 people, helping them achieve targets
Call listening to the team, giving advice and coaching them
Completing regular reviews with your team, setting and managing kpi’s
Coaching and supporting the team with things such as upselling promotional items or end of line items
Being hands on, getting involved with the team, receiving inbound calls from customers processing orders and resolving any enquiries in a timely manner
Being a key holder, opening and closing the office at times
Support in manage the whole office on occasions when neededThis will be working 37.5 hours a week, 5 days over 7. Shifts can be between, Monday-Friday either 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, Saturdays 8am-5pm or Sundays 9am-5pm. You will be required to work one weekend day most weekends, and work 1 late shift a week. You will also be required to cover your team on lates if they are off