Customer Service

2 days ago


Frome, United Kingdom CV-Library Full time

Simple Recruitment are working with a growing organisation in the beautiful town of Frome, who are looking for a Customer Service & Returns Administrator to join their team on a permanent basis.

Simple Recruitment are working with a growing organisation in the beautiful town of Frome, who are looking for a Customer Service & Returns Administrator to join their team on permanent basis.

This role is crucial in supporting our client’s commitment to outstanding customer service and efficient handling of returns, product exchanges and warranty claims. The ideal candidate will have a high level of IT literacy, proficiency in Excel, and excellent telephone and interpersonal skills. Prior experience with using ERP software is an advantage, though training will be provided.

Key Responsibilities:

* Manage warranty claims, credit notes, and product returns or exchange requests.

* Arrange and track collections and liaise with manufacturers for claim submissions.

* Monitor customer return authorisations (CRAs) to identify patterns and trends.

* Coordinate with preferred couriers, tracking parcel delays and handling claims for any losses or damages.

* Assist with answering customer calls and providing friendly, professional support.

* Process customer orders accurately and efficiently when required.

* Support all other aspects of customer service, ensuring enquiries and issues are handled promptly including greeting customers face-to-face in our showroom where required.

* Provide flexible support across the team, assisting at trade shows or covering for staff as needed

Requirements:

* IT Literacy: Proficiency in MS Office, particularly Excel.

* Customer Service Skills: Strong telephone manner and customer-centric approach.

* Attention to Detail: Precision in handling claims and documentation & following it through to completion.

* Flexibility: Ability to adapt and cover additional responsibilities when required. Additional Information: This role includes occasional Saturday shifts on a rotational basis (approximately 1 in 7) from 9am – 12noon, compensated as overtime. You may also be required to attend trade shows or provide cover during busy periods.

Benefits:

* Annual leave starts at 22 days plus bank holidays rising to 25 days with 5 years’ service.

* A healthcare cashback package that allows you to claim back healthcare costs such as optical, dental, physio and more.

* Access to 24/7 Private GP appointments.

* Discounts from more than 3,000 retailers.

* Employee Assistance Programme offering assistance for topics such as mental health, addiction, housing, debt advice, bereavement support and more.

Salary:
Around the £26,500 per annum, to be discussed at interview.

Hours:
Full-Time Hours: Monday – Thursday 8.30am – 5.30pm, Friday 8.30am – 5.00pm Saturday Mornings (1 in 7, as overtime): 9am – 12noon

Our brief: Simple Recruitment are acting as an employment agency on behalf of our client, based in Frome, who are seeking a Customer Service & Returns Administrator to join their team on a permanent basis



  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor 24 hours per week We are now hiring Customer Service Advisors, this vacancy includes early, evenings and some weekends **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisors - Casual We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor **We are now hiring Customer Service Advisors 16 hours per week** **This role will include mornings, evenings and every other Sunday** **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisors - 20 hours We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer...


  • Frome, Somerset, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are looking for a Customer Service Representative to join our team. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores. Your role will involve serving customers at the checkouts, perfecting pizzas, picking for home deliveries, or replenishing products on the shelves.Your...


  • Frome, Somerset, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Your ResponsibilitiesProvide excellent customer service, welcoming and helping customers find what they need.Work across multiple departments,...


  • Frome, Somerset, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will play a vital role in delivering excellent customer service and ensuring the efficient running of our stores.Key ResponsibilitiesProvide exceptional customer service, responding to customer queries and...


  • Frome, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Frome, BA11 4NZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Frome, United Kingdom Dairy Home Team - moo2.me Full time

    **About us** Dairy Home Team is a small business in Frome. We are professional, agile and supportive. Our work environment includes: - Modern office setting - Food provided - Relaxed atmosphere Job Overview: We are seeking a Customer Service Advisor to join our team. Monday-Friday from 8am untill 12pm and a Saturday once every other month hours to be...


  • Frome, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Frome, BA11 4NZ **Hours**:Part-Time Hours Available (Weekends) / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Frome, Somerset, United Kingdom Asda Full time

    About the RoleWe're looking for a Customer Service Representative to join our team in Frome. As a Service Colleague, you will work across a variety of departments to ensure the efficient running of our stores. You'll be serving our customers at the checkouts, perfecting pizzas, picking for home deliveries, or replenishing products on the shelves. Our...


  • Frome, Somerset, United Kingdom Asda Stores Ltd Full time

    About UsAt Asda Stores Ltd, we're committed to providing an excellent shopping experience for our customers. We're a dynamic team that works together to ensure the efficient running of our stores.Your RoleWe're looking for a talented Service Colleague to join our team. As a Service Colleague, you'll work across various departments to provide exceptional...


  • Frome, Somerset, United Kingdom Sainsbury's Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team as an Online Assistant. In this role, you will be responsible for picking and delivering online customer orders to their doorsteps, ensuring a seamless and efficient experience for our customers.Key Responsibilities:Picking and packing online orders with precision and...


  • Frome, Somerset, United Kingdom Asda Stores Ltd Full time

    Job Overview">We are seeking a skilled Sales Associate to join our team at Asda Stores Ltd. In this role, you will be responsible for providing exceptional customer service and supporting store operations.">Responsibilities">Key responsibilities include:">Serving customers at the checkouts">Perfecting pizzas">Picking orders for home deliveries">Replenishing...


  • Frome, United Kingdom Direct Accident Management Ltd Full time

    Job description We are hiring for a Customer Service Advisor that is ultimately responsible for operational efficiencies of our fleet depot and customer satisfaction. You will be arranging the delivery and collection of hire vehicles to our clients, ensuring we have all the relevant documentation, all data is correct, collecting all the documents which the...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - FromeWe are now hiring Customer Service Advisors Must be able to work between 06:30-21:00 weekdays and 08:00-16:00 Sunday. Alternating Sunday shifts. Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - FromeWe are now hiring Customer Service Advisors Must be able to work between 06:30-21:00 weekdays and 08:00-16:00 Sunday. Alternating Sunday shifts. Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into...


  • Frome, Somerset, United Kingdom EG Group Full time

    About EG GroupEG Group is a leading company in the retail industry, and we are seeking a highly skilled Customer Service Representative to join our team as a Starbucks Barista.Salary and BenefitsThe estimated annual salary for this role is £25,000 - £30,000, depending on experience. We offer a range of benefits, including a quarterly bonus incentive,...


  • Frome, Somerset, United Kingdom Sainsbury's Full time

    Key Responsibilities:Pick and deliver online customer orders to their doorsteps with care and attention to detail.Work on the shop floor or in our online warehouse to support customer queries and process orders.Collaborate with online drivers to load vans and ensure timely delivery.Requirements:Pride in doing the right thing for customers and attention to...


  • Frome, Somerset, United Kingdom Iceland Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Home Delivery Driver. As an ambassador for Iceland, you will be responsible for delivering exceptional customer service while providing a safe and efficient delivery experience.