Customer Service

1 month ago


Frome, United Kingdom CV-Library Full time

Simple Recruitment are working with a growing organisation in the beautiful town of Frome, who are looking for a Customer Service & Returns Administrator to join their team on a permanent basis.

Simple Recruitment are working with a growing organisation in the beautiful town of Frome, who are looking for a Customer Service & Returns Administrator to join their team on permanent basis.

This role is crucial in supporting our client’s commitment to outstanding customer service and efficient handling of returns, product exchanges and warranty claims. The ideal candidate will have a high level of IT literacy, proficiency in Excel, and excellent telephone and interpersonal skills. Prior experience with using ERP software is an advantage, though training will be provided.

Key Responsibilities:

* Manage warranty claims, credit notes, and product returns or exchange requests.

* Arrange and track collections and liaise with manufacturers for claim submissions.

* Monitor customer return authorisations (CRAs) to identify patterns and trends.

* Coordinate with preferred couriers, tracking parcel delays and handling claims for any losses or damages.

* Assist with answering customer calls and providing friendly, professional support.

* Process customer orders accurately and efficiently when required.

* Support all other aspects of customer service, ensuring enquiries and issues are handled promptly including greeting customers face-to-face in our showroom where required.

* Provide flexible support across the team, assisting at trade shows or covering for staff as needed

Requirements:

* IT Literacy: Proficiency in MS Office, particularly Excel.

* Customer Service Skills: Strong telephone manner and customer-centric approach.

* Attention to Detail: Precision in handling claims and documentation & following it through to completion.

* Flexibility: Ability to adapt and cover additional responsibilities when required. Additional Information: This role includes occasional Saturday shifts on a rotational basis (approximately 1 in 7) from 9am – 12noon, compensated as overtime. You may also be required to attend trade shows or provide cover during busy periods.

Benefits:

* Annual leave starts at 22 days plus bank holidays rising to 25 days with 5 years’ service.

* A healthcare cashback package that allows you to claim back healthcare costs such as optical, dental, physio and more.

* Access to 24/7 Private GP appointments.

* Discounts from more than 3,000 retailers.

* Employee Assistance Programme offering assistance for topics such as mental health, addiction, housing, debt advice, bereavement support and more.

Salary:
Around the £26,500 per annum, to be discussed at interview.

Hours:
Full-Time Hours: Monday – Thursday 8.30am – 5.30pm, Friday 8.30am – 5.00pm Saturday Mornings (1 in 7, as overtime): 9am – 12noon

Our brief: Simple Recruitment are acting as an employment agency on behalf of our client, based in Frome, who are seeking a Customer Service & Returns Administrator to join their team on a permanent basis



  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor **We are now hiring Customer Service Advisors 16 hours per week** **This role will include mornings, evenings and every other Sunday** **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisors - 20 hours We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisors - Casual We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor 24 hours per week We are now hiring Customer Service Advisors, this vacancy includes early, evenings and some weekends **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We...


  • Frome, Somerset, United Kingdom Fusion Lifestyle Full time

    Fusion Lifestyle - Customer Service Advisor RoleWe're seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor. As a key representative of our organisation, you'll be responsible for delivering exceptional service to our customers, ensuring a positive and welcoming experience in our centres.The successful candidate...


  • Frome, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Frome, BA11 4NZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Frome, United Kingdom Dairy Home Team - moo2.me Full time

    **About us** Dairy Home Team is a small business in Frome. We are professional, agile and supportive. Our work environment includes: - Modern office setting - Food provided - Relaxed atmosphere Job Overview: We are seeking a Customer Service Advisor to join our team. Monday-Friday from 8am untill 12pm and a Saturday once every other month hours to be...


  • Frome, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Frome, BA11 4NZ **Hours**:Part-Time Hours Available (Weekends) / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Frome, Somerset, United Kingdom Direct Response Employment Services Full time

    Job SummaryWe are seeking a skilled Customer Service Executive to join our client's team in Frome. The successful candidate will provide excellent customer service and support to members, handling inquiries and issues in a professional and courteous manner.This is a full-time position requiring 37.5 hours of work per week, with a flexible shift pattern to be...


  • Frome, Somerset, United Kingdom Broad Street Tavern website Full time

    Broad Street Tavern website is a leading hospitality brand dedicated to delivering exceptional customer experiences in its pubs across the South and West. Our team is passionate about creating a warm welcome for all our guests, ensuring they feel at home with us.We're currently seeking talented Team Members to join our bar team, where you'll play a key role...


  • Frome, Somerset, United Kingdom Asda Stores Ltd Full time

    Job Overview">We are seeking a skilled Sales Associate to join our team at Asda Stores Ltd. In this role, you will be responsible for providing exceptional customer service and supporting store operations.">Responsibilities">Key responsibilities include:">Serving customers at the checkouts">Perfecting pizzas">Picking orders for home deliveries">Replenishing...


  • Frome, United Kingdom Direct Accident Management Ltd Full time

    Job description We are hiring for a Customer Service Advisor that is ultimately responsible for operational efficiencies of our fleet depot and customer satisfaction. You will be arranging the delivery and collection of hire vehicles to our clients, ensuring we have all the relevant documentation, all data is correct, collecting all the documents which the...


  • Frome, Somerset, United Kingdom Premier Inn Full time

    About Premier InnWe are a leading hospitality brand with a focus on delivering exceptional customer experiences.Our team members are passionate about providing warm and welcoming service to our guests, making them feel at home in our hotels.


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - FromeAt Fusion Lifestyle, we're looking for a dedicated and passionate individual to join our team as a Customer Service Advisor. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer service and contributing to the success of our leisure centre.We offer a competitive salary of...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - FromeWe are now hiring Customer Service Advisors Must be able to work between 06:30-21:00 weekdays and 08:00-16:00 Sunday. Alternating Sunday shifts. Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into...


  • Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - FromeWe are now hiring Customer Service Advisors Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our passion for...


  • Frome, Somerset, United Kingdom Motus Commercials Full time

    About Motus CommercialsMotus Commercials is a renowned company in the industry, committed to delivering exceptional service to its customers. We are seeking a talented Customer Service Advisor to join our team and contribute to our mission of providing outstanding service.Job DescriptionDeliver exceptional customer service through various communication...

  • Customer Service

    3 weeks ago


    Frome, United Kingdom Simple Recruitment (South West) Ltd Full time

    Simple Recruitment are working with a growing organisation in the beautiful town of Frome, who are looking for a Customer Service & Returns Administrator to join their team on a permanent basis. This role is crucial in supporting our client’s commitment to outstanding customer service and efficient handling of returns, product exchanges and warranty...


  • Frome, United Kingdom Direct Response Employment Services Full time

    Direct Response Employment Services are delighted to be supporting our client in Frome who are seeking a customer service / membership executive to join their team on a initial temporary basis, however it could lead to a permanent role.You will primarily be working on a wide variety of client campaigns, responsible for making and receiving calls, sending...


  • Frome, United Kingdom CV-Library Full time

    Direct Response Employment Services are delighted to be supporting our client in Frome who are seeking a customer service / membership executive to join their team on a initial temporary basis, however it could lead to a permanent role. You will primarily be working on a wide variety of client campaigns, responsible for making and receiving calls, sending...