Customer Service Advisor

2 weeks ago

Frome, United Kingdom Fusion Lifestyle Full time
Customer Service Advisor - Frome

We are now hiring Customer Service Advisors

Who We Are:           

Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve.

Who You Are:

We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres.  As a person you’ll be engaging; always championing exemplary standards and service.

Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.

What you will do:

As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.

To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you

Some of the main tasks and responsibilities of this role will include (but are not limited to):

  • Responsible for offering a consistent and outstanding level of customer service
  • Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
  • Achieve KPIs and sales targets set by RCRM and central support
  • Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
  • Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
  • Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
  • Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
  • Process and prepare food and drink orders, assisting with service when required
  • Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
  • Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
  • Receive, store and rotate food and drink deliveries
  • Conduct basic record keeping tasks, such as temperature checks and wastage records

What We Can Do For You:

We offer attractive employee benefits and competitive rates of pay.  We can provide training and qualifications in a range of leisure activities as well as providing skills for life.  Our extensive range of training and development opportunities have options for full or part funding. 

If you are interested in starting or furthering your career in leisure, then we want to hear from you

Click on the link to apply.

**********************************************************

This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements.  You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

  • Customer Service Advisor

    6 months ago

    Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor **We are now hiring Customer Service Advisors 16 hours per week** **This role will include mornings, evenings and every other Sunday** **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we...

  • Customer Service Advisor

    6 months ago

    Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisors - 20 hours We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer...

  • Customer Service Advisor

    7 months ago

    Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisors - Casual We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer...

  • Customer Service Advisor

    7 months ago

    Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor 24 hours per week We are now hiring Customer Service Advisors, this vacancy includes early, evenings and some weekends **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We...

  • Customer Service Advisor

    7 months ago

    Frome, United Kingdom Dairy Home Team - moo2.me Full time

    **About us** Dairy Home Team is a small business in Frome. We are professional, agile and supportive. Our work environment includes: - Modern office setting - Food provided - Relaxed atmosphere Job Overview: We are seeking a Customer Service Advisor to join our team. Monday-Friday from 8am untill 12pm and a Saturday once every other month hours to be...

  • Customer Service Advisor

    6 months ago

    Frome, United Kingdom Direct Accident Management Ltd Full time

    Job description We are hiring for a Customer Service Advisor that is ultimately responsible for operational efficiencies of our fleet depot and customer satisfaction. You will be arranging the delivery and collection of hire vehicles to our clients, ensuring we have all the relevant documentation, all data is correct, collecting all the documents which the...

  • Customer Service Team Member

    1 week ago

    Frome, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - FromeAt Fusion Lifestyle, we're looking for a dedicated and passionate individual to join our team as a Customer Service Advisor. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer service and contributing to the success of our leisure centre.We offer a competitive salary of...

  • Customer Advisor

    6 months ago

    Frome, United Kingdom Boots Full time

    Summary Job Reference: - 229278BR Frome, Market Place Permanent 6 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain...

  • Customer Advisor

    7 months ago

    Frome, United Kingdom Boots Full time

    Summary Job Reference: 229278BR - Job Reference: 2 2 9 2 7 8 B R Frome, Market Place Permanent 6 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...

  • Customer Service Advisor

    6 months ago

    Frome, United Kingdom Sainsbury's Full time

    **Location** - Frome Store, Sainsbury's Supermarkets Ltd Wessex Fields, Frome, BA11 4DH **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Sainsbury's Bank **Job ID** - 236868 We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank by...

  • Customer Service Advisor

    7 months ago

    Frome, United Kingdom A J Charlton & Sons Ltd Full time

    Here at AJ Charlton & Sons Ltd we have a number of departments including a retail Timberstore that sells a wide range of fencing, landscaping materials, gates and sheds. Due to high demand the Timberstore Sales Team have an excellent opportunity for a Customer Service Sales Advisor to join our long-established family run business near Frome in Somerset. As...

  • Customer Service and Sales Coordinator

    1 month ago

    Frome, Somerset, United Kingdom Motus Commercials Full time

    About Motus CommercialsMotus Commercials is a renowned company in the industry, committed to delivering exceptional service to its customers. We are seeking a talented Customer Service Advisor to join our team and contribute to our mission of providing outstanding service.Job DescriptionDeliver exceptional customer service through various communication...

  • Mortgage Advisor

    7 months ago

    Frome, United Kingdom Allen & Harris Full time

    Mortgage Advisor Allen & Harris Estate Agency are looking for a Mortgage and Protection Advisor to join them in Frome. What’s in it for you? Excellent internal progression to support your career aspirations Lucrative earning potential and uncapped commission Abundance of lead opportunities Supportive and rewarding environment Industry...

  • Service Advisor Kgm/select Frome

    6 months ago

    Frome, United Kingdom Platinum Motor Group Full time

    **About us** You will be working within a fast paced friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff. As one of the South West’s largest, family owned dealer groups, we provide an excellent working environment and exciting career opportunities. As a family owned business, we are...

  • Mortgage Advisor

    2 weeks ago

    Frome, United Kingdom CV-Library Full time

    Are You a Mortgage Advisor Ready for an Exciting New Opportunity? We have an exceptional opportunity for you to elevate your career! Work on a self-employed basis with comprehensive admin support and outstanding progression prospects. Our client is seeking an experienced and dedicated individual, with own contacts/client bank to collaborate with them. They...

  • Parts Sales Advisor

    7 months ago

    Frome, United Kingdom LKQ GROUP (UK) LIMITED Full time

    **Why work for LKQ**: We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people...

  • Showroom Advisor

    7 months ago

    Frome, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 8.00am - 8.00pm** **UK Notional hourly rate £13.28 per hour** **B&Q Frome** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and...

  • Talent Management Advisor

    2 weeks ago

    Frome, Somerset, United Kingdom White Horse Employment Full time

    Job Opportunity: Senior HR AdvisorEstimated Salary Range:$50,000 - $60,000 per annumWe are delighted to partner with a respected client in Wiltshire to find a talented Senior HR Advisor. This is an outstanding opportunity to work closely with the HR Director and contribute to the growth and development of a leading business.This is a dynamic HR Generalist...

  • Mortgage Advisor

    6 days ago

    Frome, Somerset, United Kingdom GCB Recruitment Full time

    GCB Recruitment is seeking an experienced and dedicated Mortgage Advisor to collaborate with our client. As a Mortgage Advisor, you will have the opportunity to work on a self-employed basis with comprehensive admin support and outstanding progression prospects.Key Responsibilities:Advising clients on mortgage and protection productsWriting mortgage and...

  • Mortgage Solutions Advisor

    1 week ago

    Frome, Somerset, United Kingdom GCB Recruitment Full time

    This challenging role offers an exceptional opportunity for a skilled and ambitious individual to join GCB Recruitment as a mortgage solutions advisor. As a self-employed consultant, you will be responsible for advising clients on mortgage and protection products, writing mortgage and protection business, and managing remortgages and new mortgage cases.Job...