Customer Service Liaison

4 weeks ago


Frome, Somerset, United Kingdom Fusion Lifestyle Full time
Fusion Lifestyle - Customer Service Advisor Role

We're seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor. As a key representative of our organisation, you'll be responsible for delivering exceptional service to our customers, ensuring a positive and welcoming experience in our centres.

The successful candidate will be a proactive problem-solver, able to work effectively in a fast-paced environment and maintain accurate records of customer interactions. Excellent communication and interpersonal skills are essential, as you'll be working closely with colleagues and customers to achieve our goals.

Main Responsibilities:

  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently
  • Manage customer interactions, maintaining accurate records and providing relevant information
  • Work collaboratively with colleagues to achieve sales targets and drive customer retention
  • Process transactions, manage customer payments, and maintain accurate financial records
  • Participate in ongoing training and development to enhance service delivery and product knowledge

About Us:

Fusion Lifestyle is a dynamic and growing organisation committed to delivering exceptional customer experiences in our leisure centres. We're passionate about providing opportunities for our customers to engage in a range of activities, promoting health, wellbeing, and community spirit.

If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we'd love to hear from you. Please click on the link to apply for this exciting opportunity.

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This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements. You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.



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