Customer Service
2 weeks ago
Simple Recruitment are working with a growing organisation in the beautiful town of Frome, who are looking for a Customer Service & Returns Administrator to join their team on a permanent basis.
This role is crucial in supporting our client’s commitment to outstanding customer service and efficient handling of returns, product exchanges and warranty claims. The ideal candidate will have a high level of IT literacy, proficiency in Excel, and excellent telephone and interpersonal skills. Prior experience with using ERP software is an advantage, though training will be provided.
Key Responsibilities:
- Manage warranty claims, credit notes, and product returns or exchange requests.
- Arrange and track collections and liaise with manufacturers for claim submissions.
- Monitor customer return authorisations (CRAs) to identify patterns and trends.
- Coordinate with preferred couriers, tracking parcel delays and handling claims for any losses or damages.
- Assist with answering customer calls and providing friendly, professional support.
- Process customer orders accurately and efficiently when required.
- Support all other aspects of customer service, ensuring enquiries and issues are handled promptly including greeting customers face-to-face in our showroom where required.
- Provide flexible support across the team, assisting at trade shows or covering for staff as needed
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