Customer Service Coordinator

4 weeks ago

Leighton Buzzard, United Kingdom CV-Library Full time

Customer Service Coordinator

My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for a Customer Service Coordinator to join the team.

Basic Salary: Circa £25k plus bonus

Location: Office based, Leighton Buzzard

Hours: 0830 to 1715 Mon to Thurs and 830 to 1700 Fri

Job Summary

The Customer Service Coordinator are responsible for after-sales related cases such as delivery issues, item returns and spare parts.

Key Duties and Responsibilities

Service and Returns

* Respond to Item Return enquiries via phone, email, and website service page

* Organise safe return of items from our customers and book-in the goods upon arrival

* Perform basic testing and fault-finding of returned items

* Organise safe return of items to vendors for replacement, repair, or credit, and booking out upon shipment

* Chase outstanding purchase order returns from vendors

* Raise sales orders for returned/repaired/replacement goods

* Charge and invoice customers for repair/shipping costs

* Ship and invoice* repaired/replacement goods back to customers

Courier Liaison (Delivery Issues)

* Respond to customer delivery issue enquiries and liaise with couriers

Spare Parts

* Respond to customer spare part enquires

* Price-up spare’s orders and prepare spare part quotes / sales orders for customers

* Ship and invoice spares orders to customers*

General

* Assist with warehouse duties as required

* Support the sales team by answering the company phones

* Assist with marketing functions as required

* Invoicing completed in liaison with Accounts Department.

Experience / Education Required

* Good basic level of education (i.e., schooling / further education)

* At least 2 years’ experience in Customer Service-related roles

* B2B customer service experience (ideal but not essential)

* Experience and/or desire to work within a busy office environment working closely with your colleagues

Skills / Knowledge

* Good communication and numeracy skills

* Computer skills:

* Self-disciplined and self-motivated

* Able to maintain good relationships with customers, vendors and colleagues

* Able to multi-task, work in a fast-paced environment and to prioritise

* Able to work alone with minimal supervision

* Great attention to detail

  • Customer Service Coordinator

    4 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom Red Source Ltd Full time

    Customer Service Coordinator RoleRed Source Ltd is seeking a skilled Customer Service Coordinator to join their team. As a key member of the customer service team, you will be responsible for providing exceptional customer service and support to clients.Key Responsibilities:Service and Returns:Respond to customer inquiries and resolve issues related to...

  • Customer Service Coordinator

    4 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom Red Source Ltd Full time

    Customer Service Coordinator RoleRed Source Ltd is seeking a skilled Customer Service Coordinator to join their team. As a key member of the customer service team, you will be responsible for providing exceptional customer service and support to clients.Key Responsibilities:Service and Returns:Respond to customer inquiries and resolve issues related to...

  • Customer Service Coordinator

    4 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom Red Source Ltd Full time

    Customer Service CoordinatorRed Source Ltd is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Service and Returns: Respond to customer inquiries via phone, email, and website...

  • Customer Service Coordinator

    4 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom Red Source Ltd Full time

    Customer Service CoordinatorRed Source Ltd is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Service and Returns: Respond to customer inquiries via phone, email, and website...

  • Customer Services Administrator

    5 months ago

    Leighton Buzzard, United Kingdom Rachel Hill Resourcing Full time

    **Duties**: - Raising customer complaints to the appropriate departments and line managers, and communicate and coordinate effectively with internal departments. - Provide pricing and delivery information. - Order processing and invoicing. - When directed by a manager, undertake any other task appropriate to the skills of a Team Leader. **Key Skills**: -...

  • Customer Service Advisor

    4 months ago

    Leighton Buzzard, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! If so, consider joining our team in **Leighton Buzzard** as a **Customer Service Advisor / Property Coordinator **where you will provide property management and tenancy administration support to branches, landlords...

  • Customer Service Co-ordinator

    1 month ago

    Leighton Buzzard, United Kingdom Red Source Ltd Full time

    Customer Service Coordinator My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for a Customer Service Coordinator to join the team. Basic Salary: Circa £25k plus bonus Location: Office based, Leighton Buzzard Hours: 8.30am-5.00pm Mon to Fri Job Summary The Customer Service Coordinator are responsible for after-sales...

  • Customer Care Coordinator, Uk

    4 months ago

    Leighton Buzzard, United Kingdom Grundfos Holding AS Full time

    Customer Care Coordinator, UK & Ireland**Application deadline**: **Workplace**:Hybrid Position**Job Location (Short)**:Leighton Buzzard, Central Bedfordshire, United Kingdom**Contract Type**:Full-Time**Employment Type**:Regular**Are you a customer-oriented individual with a talent for managing complex customer complaints?** Grundfos is looking for a...

  • Studio Coordinator

    2 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom ARL Recruitment Ltd Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our Photo Studio team as a Studio Front of House Coordinator. This is a fantastic opportunity to work in a dynamic and creative environment, supporting the studio team to deliver exceptional service to our clients.Key Responsibilities:Reception...

  • Studio Coordinator

    2 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom ARL Recruitment Ltd Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our Photo Studio team as a Studio Front of House Coordinator. This is a fantastic opportunity to work in a dynamic and creative environment, supporting the studio team to deliver exceptional service to our clients.Key Responsibilities:Reception...

  • Studio Coordinator

    2 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom ARL Recruitment Ltd Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our Photo Studio team as a Studio Front of House Coordinator. This is a fantastic opportunity to work in a dynamic and creative environment, supporting the studio team to deliver exceptional service to our clients.Key Responsibilities:Reception...

  • Studio Coordinator

    2 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom ARL Recruitment Ltd Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our Photo Studio team as a Studio Front of House Coordinator. This is a fantastic opportunity to work in a dynamic and creative environment, supporting the studio team to deliver exceptional service to our clients.Key Responsibilities:Reception...

  • Studio Coordinator

    2 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom ARL Recruitment Ltd Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our Photo Studio team as a Studio Front of House Coordinator. This is a fantastic opportunity to work in a dynamic and creative environment, supporting the studio team to deliver exceptional service to our clients.Key Responsibilities:Reception...

  • Studio Coordinator

    2 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom ARL Recruitment Ltd Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our Photo Studio team as a Studio Front of House Coordinator. This is a fantastic opportunity to work in a dynamic and creative environment, supporting the studio team to deliver exceptional service to our clients.Key Responsibilities:Reception...

  • Studio Coordinator

    2 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom ARL Recruitment Ltd Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our Photo Studio team as a Studio Front of House Coordinator. This is a fantastic opportunity to work in a dynamic and creative environment, supporting the studio team to deliver exceptional service to our clients.Key Responsibilities:Reception...

  • Studio Coordinator

    2 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom ARL Recruitment Ltd Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our Photo Studio team as a Studio Front of House Coordinator. This is a fantastic opportunity to work in a dynamic and creative environment, supporting the studio team to deliver exceptional service to our clients.Key Responsibilities:Reception...

  • Studio Coordinator

    1 month ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom NEXT Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our team as a Studio Front of House Coordinator at our new "Buzz" Studio in Leighton Buzzard. This role would suit someone with previous experience working in a studio, hospitality sector, or similar Front of House/Reception role.Key...

  • Studio Coordinator

    3 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom Next Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our team as a Studio Front of House Coordinator at our new "Buzz" Studio in Leighton Buzzard. This role would suit someone with previous experience working in a studio, hospitality sector, or similar Front of House/Reception role.Key...

  • Studio Coordinator

    3 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom Next Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our team as a Studio Front of House Coordinator at our new "Buzz" Studio in Leighton Buzzard. This role would suit someone with previous experience working in a studio, hospitality sector, or similar Front of House/Reception role.Key...

  • Studio Coordinator

    3 weeks ago

    Leighton Buzzard, Central Bedfordshire, United Kingdom Next Full time

    Studio Front of House CoordinatorWe are seeking a highly organized and customer-focused individual to join our team as a Studio Front of House Coordinator at our new "Buzz" Studio in Leighton Buzzard. This role would suit someone with previous experience working in a studio, hospitality sector, or similar Front of House/Reception role.Key...