Communications Manager

Communications Manager - Project One (IT Transformation Project)

18-month contract

Can be based at any KP site, some travel expected

The Role

KP are working with Intersnack their parent company to run a transformational project to standardise and simplify processes and systems with an Infor ERP implementation. This of course involves a lot of change.

We want to employ a Communication Manager to be an integral part of the project team and the change team to successfuly communicate changes to ways of working which will impact all our colleagues.

The Communication Manager will report to the HR Transformation Partner to implement the Communication Strategy & Plan for Project One. Providing communication templates for all channels of communication and media types and collating the Communication Library with the full suite of Communication Campaigns to be tailored by Site/Function. Content inputs will be provided by the Functional Process Change Managers.

This role requires deep market leading knowledge of how to enable change through communication development and delivery for complex business processes and the systems and tools required to support them. To ensure these complex ways of working are clearly understood and adhered to the output of the detailed impact analysis by workstream will highlight the end user communication requirements. Communication Needs Analysis for Project One by site and by function will inform the channels of communication and the media to take people with us on the change journey. Establishing the Vision and the Case for Change and tailoring it to each audience is key. Communication skills required include the setup, design and production of all of all communications including SharePoint, KP4ME, Posters, Digital Screens etc. working inside Intersnack Group Brand Guidelines and Style Guide. Communication Campaign Management, along with Communication Planning, Delivery and Evaluation complete the process.

What will you be doing?

Responsibilities

The project phases inform the Project One Communication Manager’s tasks and each phase of our Project One Template has discrete milestones and deliverables. The project phases include Plan, Business Process Walkthroughs, Build, System Integration Testing (SIT), User Acceptance Testing (UAT), Cutover & Post Go Live Support (PGLS). Communication deliverables by phase are as follows:

Plan

• Onboarding to KP - Project One Template & Workstream - Change Strategy, Plan & Approach – Communication Strategy, Plan & Approach

Business Process Walkthrough

• Understand the Detailed Impact Analysis by L4 Process completed by the Functional Process Change Managers, reviewed with the Workstream Leads & Change Lead to inform the Communication Needs by workstream.
• Revisit the Communication Strategy, Plan & Approach
• Create the templates appropriate for each channel of communication and media type to be tailored to audience in advance of content input from the Functional Process Change Managers

Build

• Manage the content development by the Functional Process Change Managers for consistent End User Communication Campaigns by Workstream, tailoring by site and function and ensuring consistency of the narrative across the project.

System Integration Testing

• Manage End User Launch communication delivery and feedback

User Acceptance Testing

• Work with Change Ambassadors and HR in Site/Function to deliver communication campaigns and feedback

Cutover

• Work with Change Ambassadors and HR in Site/Function to deliver communication campaigns and feedback

Post Go Live Support (PGLS)

• Work with Change Ambassadors and HR in Site/Function to deliver communication campaigns and feedback
• Celebrate success of embedding change and adopting new ways of working for Project One
• Ensure the Communication Library is up to date
• Capture feedback from the end users for communications with an ABCD – Achievements, Benefits, Concerns & Do Next

What’s in it for you? (some of the benefits you can expect)

• Competitive salary, depending on the skills and experience you can bring
• Bonus scheme
• Annual Salary Review
• Medicash health cash plan
• Private healthcare (role/grade dependent)
• Digital GP and Best Doctors (2nd Medical Opinion service)
• Cancer care
• Company sick pay (eligibility criteria exist)
• Holiday buy scheme
• Electric Vehicle Scheme
• KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools

Who are we?

Glad you asked We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies.

Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together.

Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout.

We’d love to hear from you if you have:

Familiar with the key communication channels for KP Snacks which will be the foundation of communicating complex changes to technology/systems, processes and ways of working and how to mitigate these through effective end user communications. Open to learning how to embed change through a structured approach to change management and as part of the Project One Change Approach & Team who will guide and support the change delivery.

• FMCG or Retail Industry experience
• Communication Specialist able to effectively communicate changes to ways of working for a major systems & process implementation where there are significant software, technology, process and change management aspects
• Exceptional written and oral communication skills for creating the narrative and using appropriate channels and media to communicate effectively to all colleagues in an FMCG company – Marketing, Sales, Manufacturing, Supply Chain, Finance, Governance, IT & HR in the office and in manufacturing sites
• Owns the planning, execution and follow up for all communications
• Escalates where necessary to the Change Lead if the inputs to campaign creation or communication resources are not available
• Achieves communication milestones and deliverables as part of the Change Management Plan within the Programme Plan through Weekly
• Status Reporting and the RAID Log
• Competent in the use of the Microsoft Office Suite
• Collaborative approach to working within the KP Business and the Project One Project Team & Project One Change Team
• Sensitive to the people aspects of the potential changes using appropriate communications language at all times
• Living and breathing the change narrative to win hearts and minds through all aspects of communication

#LI-LE1 #LI-Hybrid #CVL