Service Manager

3 weeks ago

stafford, United Kingdom N-Compass Full time
n-compass provides health and social care services across the North of England. We support over 30,000 adults and young people to stay well each year. We arean award winning, certified as a Great Place to Work for the 2nd year running and ranking in the top 100 medium sized workplaces for Women & in the Not-For-Profit sector in 2024.
Our Staffordshire Together for Carers service are looking for a full time Service Manager to lead and oversee a busy and dynamic team.

The successful applicantwill benefit from leading a skilled and motivated team, in a truly hybrid working environment. This is a home-based role, however the successful applicant will be required to facilitate regular community working with the team in and around Staffordshire, as well as attending organisational events in the North-West of England. The use of a private vehicle for business purposes is therefore required.
This is an exciting and rewarding role, managing a team who provide support to both young and adult carers in Staffordshire.
The successful applicant will have responsibility for:
    • People management for a small team of employees, students and volunteers.
    • Overall performance of our Staffordshire Together for Carers contract.
    • Analysing contract performance, quality and outcomes.
    • Supporting the implementation, development and progress against work plans, stakeholder engagement, community engagement, marketing and communications and operational development plans.
    • Developing and maintaining relationships/referral pathways with key stakeholders with the express aim of identifying and supporting hidden Carers.
    • Overseeing the production of a regular newsletter for Carers and professionals.
    • Representing the service at Carers specific meetings/events/networks.
    • Managing and leading on Carers Week and Carers Rights Day; sourcing sponsorship to fund events, promoting, increasing involvement and using these key dates as a vehicle to identify and support hidden Carers.
    • Supporting the Head of Service at contract review meetings with our commissioners.
    • Ensuring required policy, process, systems and equipment are in place, fit for purpose, observed by the team and regularly are reviewed.
    • Ensuring the team utilise internal and externals systems in line with agreed protocols.
    • Ensuring services and team workings are compliant with legislation and best working practices.
    • Managing timely escalation of issues and providing expertise, advice and support to overcome issues and challenges.
    • Working with senior management to inform annual operational budgets.
    • Managing expenditure against annual operational budgets and managing petty cash in line with agreed financial procedures.
    • Providing on call support for out of hours working.
    • Providing team meeting facilitation, line management, supervision and support to direct reports.
    • Ensuring human resources are managed within the agreed policies and procedures including, recruitment and selection, discipline, grievance, supervision and appraisal.
    • Provide contingency support through the Carers Services structure as required

Please find attached on our website, the full Job Description, Person Specification and benefits package.
Please send your application through as soon as possible, as applications will be shortlisted upon receipt, which may result in closing the vacancy sooner than the advertised closing date of Friday 22nd November 2024.
Please note that interviews will be held on29th November 2024.
Successful applicants will be required to undergo a DBS check.
n-compass is an equal opportunities employer. If you require any reasonable adjustments to enable you to apply for this role, please contact us.
Successful applicants will be required to undergo an enhanced DBS check (formally CRB)
Registered Charity Number: 1128809
REF-217 932

JBRP1_UKTJ

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