Customer Service Manager

23 hours ago


Stafford, United Kingdom Nicholas Clarke Associates Limited Full time
Role Overview
A customer-focused individual is required to lead the after sales function in a Staffordshire-based engineering business. As an experienced manager, you will oversee the delivery of world-class customer care and spare parts services, working closely with dealers to understand their needs.

Key Responsibilities
* Provide exceptional customer service and support
* Develop and implement strategies to grow revenue through additional services
* Collaborate with dealers to understand their requirements and provide tailored solutions
* Manage and train a team of 6 staff members to achieve excellent results

Requirements
* Automotive or manufacturing industry experience is essential
* After sales or sales management background is highly desirable
* Strong communication and organisational skills are necessary for this role

Benefits
* Competitive salary range: £45,000 - £55,000 per annum
* 10% bonus scheme and pension contributions available
* 28 days annual leave and flexible working hours

About Us
Nicholas Clarke Associates Limited is a well-established company offering fantastic career prospects. We pride ourselves on our innovative approach and commitment to excellence.
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