Customer Service Manager

4 days ago


Stafford, Staffordshire, United Kingdom Vistry Group Full time
About Vistry Group

Vistry Group is a leading provider of customer-centric solutions across various locations, with a strong presence in Wolverhampton, Stafford, Leeds, and Leicester.

Job Title: Customer Service Manager

We are seeking an experienced Customer Service Manager to join our team in Wolverhampton. As a key member of our team, you will be responsible for improving the way we handle incoming customer enquiries and delivering exceptional customer satisfaction.

Key Responsibilities:
  • To oversee the day-to-day operations of the Contact Centre, ensuring that all customer interactions are handled efficiently and effectively.
  • To develop and implement strategies to improve customer satisfaction, including resolving complex customer complaints and issues.
Requirements:
  • A minimum of 5 years of experience in a customer service management role, preferably in a contact centre environment.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Salary:

The salary for this position is estimated to be around £35,000 - £45,000 per annum, depending on experience.

Benefits:
  • A competitive salary and benefits package, including pension scheme, life insurance, and annual leave.
  • Opportunities for career progression and professional development within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
About the Role:

This is an exciting opportunity to join a leading organisation and contribute to the success of our customer-centric solutions. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this role.



  • Stafford, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Stafford, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Stafford, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Stafford, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Stafford, Staffordshire, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant RoleWe are looking for a Customer Service Assistant to deliver an outstanding experience for our customers at Tenpin Ltd. As a key member of our team, you will be responsible for booking customers in at reception, being a point of contact for customer questions, and hosting individuals and children\u2019s parties.You will work...


  • Stafford, Staffordshire, United Kingdom IForce Full time

    We are seeking an enthusiastic and outgoing Client Account Administrator to join our Customer Services Team in Stafford on a full-time permanent basis. As a member of this team, you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day-to-day tasks.Key...


  • Stafford, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Stafford, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and...


  • Stafford, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Role Summary:We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Stafford, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product...


  • Stafford, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Stafford, United Kingdom. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Key Responsibilities:Handle incoming calls, emails, and...


  • Stafford, Staffordshire, United Kingdom New Look Full time

    At New Look, we're inspired to deliver exceptional customer experiences that leave a lasting impression. As a Sales Advisor, you will be an ambassador for our brand, ensuring every customer interaction is tailored to their needs. Your role will involve collaborating with your management team to implement a seamless shopping experience, providing the highest...


  • Stafford, Staffordshire, United Kingdom ENGINEERINGUK Full time

    Customer Assistant - Christmas - Foods - StaffordAll the detailsWorking PatternWeek 1Thursday - 12:00-20:00Friday - 17:00-23:00£12.00 p/h unsocial premiumUnder 18 disclaimerThis job role involves working late nights, and we cannot consider applications from anyone under the age of 18. As the face of the business, you will be the voice of our customers,...


  • Stafford, Staffordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service RoleWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our operational team, you will be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Provide service and support to customers, ensuring...


  • Stafford, Staffordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is on the hunt for a skilled Customer Service Representative to join our fast-paced team. As a vital member of our crew, you'll provide top-notch customer service, support, and collaborate with colleagues to drive operational success.Key Responsibilities:Engage with customers, providing exceptional service and support.Participate in all...


  • Stafford, Staffordshire, United Kingdom whitbread Full time

    We're currently recruiting for a Receptionist role at our Stafford North (Hurricane) Premier Inn. As the friendly face of our hotel, you'll use your customer service skills to welcome guests and make their stay with us special.Key Responsibilities:Provide exceptional customer service to our guests, ensuring they have a warm and welcoming experience.Work...


  • Stafford, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Retail Customer Service Specialist with beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Stafford, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register...


  • Stafford, Staffordshire, United Kingdom whitbread Full time

    We're currently recruiting for a Receptionist role at our Stafford North (Hurricane) Premier Inn. As the friendly face of our hotel, you'll use your customer service skills to welcome guests and make their stay with us unforgettable.Key Responsibilities:Provide exceptional customer service to our guests, ensuring they have a warm and welcoming...


  • Stafford, Staffordshire, United Kingdom Dawsongroup Plc Full time

    About the Role:We are seeking a talented Customer Service Executive to join our team at Dawsongroup Plc.As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries in a timely and professional...


  • Stafford, Staffordshire, United Kingdom Compass UK & Ireland Full time

    About the RoleWe're looking for a Customer Service Ambassador who will be the face of our business in Defence, delivering exceptional customer experiences on a permanent casual basis, contracted to 0 hours per week.You'll join a team that takes pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.Key...


  • Stafford, Staffordshire, United Kingdom Nando's Full time

    Front of House Team Member Role at Nando'sCompetitive Hourly Rate: 11.44 and benefits for under 18s. We're seeking a Front of House Team Member to deliver exceptional customer service at Nando's.Key Responsibilities include:Welcoming and serving customers with a winning smileProviding outstanding service to ensure a positive dining experienceMaintaining a...


  • Stafford, Staffordshire, United Kingdom Vistry Group PLC Full time

    Job Role: Contact Centre Telesales OperativeAbout the Role: We are seeking a skilled Contact Centre Telesales Operative to join our team at Vistry Services Division. As a key member of our sales and marketing team, you will play a vital role in improving customer satisfaction by responding to incoming enquiries in a timely and efficient manner.Key...


  • Stafford, Staffordshire, United Kingdom Next Full time

    About the Role:We are seeking a highly motivated Sales Team Member to join our team at Next. As a Sales Team Member, you will play a key role in providing outstanding service and stock operations to our customers.Key Responsibilities:Offer fast and friendly service at all times, helping our customers to find the perfect products.Share your passion and...

  • Sales Assistant

    4 weeks ago


    Stafford, Staffordshire, United Kingdom Frasers Group Full time

    About Us:We're a leading bike retailer with a rich history dating back to 1921. Our passion for knowledge, passion, and value drives everything we do. As a Sales Assistant at Evans Cycles, you'll be part of a team that's dedicated to providing exceptional customer service and helping customers find the perfect bike.Key Responsibilities:Customer Service:...