Customer Service Manager
4 days ago
Vistry Group is a leading provider of customer-centric solutions across various locations, with a strong presence in Wolverhampton, Stafford, Leeds, and Leicester.
Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team in Wolverhampton. As a key member of our team, you will be responsible for improving the way we handle incoming customer enquiries and delivering exceptional customer satisfaction.
Key Responsibilities:- To oversee the day-to-day operations of the Contact Centre, ensuring that all customer interactions are handled efficiently and effectively.
- To develop and implement strategies to improve customer satisfaction, including resolving complex customer complaints and issues.
- A minimum of 5 years of experience in a customer service management role, preferably in a contact centre environment.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
The salary for this position is estimated to be around £35,000 - £45,000 per annum, depending on experience.
Benefits:- A competitive salary and benefits package, including pension scheme, life insurance, and annual leave.
- Opportunities for career progression and professional development within the company.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
This is an exciting opportunity to join a leading organisation and contribute to the success of our customer-centric solutions. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this role.
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